Cult Beauty promised to refund me with the return postage cost back in Jan 2024 and they have STILL NOT PROCESSED this refund. I have asked SOOOO many times and sent all they proof they have asked for SOOOO many times via Cult Beauty account and facebook messenger and it just become a viscous circle. They say it has been processed but it never is and I have to start the complaint again and repeat myself every time as they never refer to the message trail. There is no way to escalate any complaints or issues. I have asked for my complaint to be escalated and for someone senior to contact me direct via phone of email but no joy. unacceptable customer service.