I ordered some perfume, it came smelling strongly of alcohol and it gave me a headache. I contacted them to arrange a return, but they wouldn't as they were doing an investigation. A mystery as to how they would do this investigation that apparently would take 3 days max and it had been 4 weeks with still being fobbed off, In the end I returned it myself at my cost for a refund, with still no communication about this fake investigation. Very poor company and I will take the thousands I spent with them every year elsewhere.I have asked them to close my account, I am appalled at them.