I have autoimmune disease that affects skin lungs, lymph nodes sometimes heart and kidney too. I have alopecia, and many other chronic issues. I also have my own company. I have never ever had this disrespect like Customer Service Cult beauty unacceptable behavior. I have ordered many things for years now, spending many EUR and I had that gold status very quickly. Two things came broken one palette that had glitters spread all over the mattes and one liner, they refunded this this wasn’t an issue. Once I had allergic reaction and just wanted to warn them about the product, once one crema went bananas after very short time it was very expensive. Back then their service was good before 2024. Recently I have some issue with RMS products and in their reviews ofc I am not the only one who raised the concerns. Then I got one RMS product of three used- I have metadata and I took the photos- the two others I wasn’t sure. And I got one CT stick blush with something on the sides like I just wanted to see the quantity of product and compare to Nudestix and Westman Atelier and pulling up the stick it had marks on the side. Just one side. Anyways the issue was RMS - I reported myself one product was used, I suspect another one too and third just looked in the pan too bright- then after many back and forth and messages because their customer service I think it is AI just enters and give you no response and you have to over and over again write- they refunded me for two and this persona Thomas accused me of using the product I was so mad because that was my complaint and my report! Then after like two months I asked again and they refunded me - And actually I asked and would have accepted store credit or a replacement - and apologized. Then they shut down my account without letting me know and again I had to ask and send messages and thus Thomas persona again just as if that is normal told me they shut down my account. They had and have 0 respect towards me, they never let me know this, they treat people like numbers not human being. The worst company ever. Luckily, Notino and Sephora have the same deals so I won’t be buying from them ever. I just cannot wrap my head about how they have 0 decency and respect towards their customers.