My one star is because although I wanted to place and order and check availability via phone on Saturday waiting eagerly being told I was first in the queue and giving up deciding to chat, which wasn't on line then emailed to which I've had no reply? Tried to call again this morning number 2 in the queue lost the will to live after another 8 minutes. Gave up frustrated found an alternative on Amazon from the ones I really wanted with Cult Furniture. Looks like I've had a lucky escape. Want to support independent. Business can only do that if you answer the phone!!