Be VERY WARY when using this company. The products look stylish, but we have experienced poor quality with our items and only made a subsequent purchase to use up a credit note which was issued. This last purchase using the credit note has been a nightmare! The bar stools were out of stock for months, we were sent the wrong colour legs despite clarifying via phone and email numerous times, the replacements weren't sent with the appropriate returns label so the courier couldn't deliver the new item and make the swap, the eventual swapped item came with only one set of screws, the replacement screws were then completely incorrect for this product and so we await the correct screws in order to conclude this sorry saga. I am astonished at the lack of competence when dealing with customer care issues. It's almost like they go out of their way to make the situation worse by pushing the limits of customer's patience and good will. Much as I love the style of many of their items, I will not be purchasing again and sadly, would caution others against doing so too.
4 years ago
Cult Furniture has a
3.0
average rating
from
42
reviews
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