Really wish I’d done my research- sent me a barstool in such poor condition, looked like it had been at the bottom of a pile in a damp garage covered in dust for 2 years. The seat was not even inline with actual stool- one screw pinged off while unwrapping the other screws were both hanging out by 1.5cm & rusty. I even tried to screw them back in but did not work. Black scuffs all over it. Actually very dangerous as bought for my 5yr old son to sit on. I Got Offered 20% off &/or they will send out replacements parts? (Whatever that means) after sending photos. or I could swap for something else. Never offered a refund, Oh and If what I swap for something of a lesser amount they will keep what’s owed to Me!!! (Yes The customer) within their company for up to 1 year. How kind of them. So stupidly I’ve chosen another Bar Stool from them & I had to first pay the difference by bank transfer or Paypal of £25 then I called to asked when approximately they can swap the items to then be treated like a criminal on the phone & asked to send a screenshot of my payment before they can swap them. So dissatisfied. Dreading what I will receive.