Be very cautious of their deposit policy and don’t fall into the same trap we did. They ask for a large 50% deposit upfront that’s non-refundable. Generally non-refundable deposits should be small and not reflective of the total sum so this goes against best practise. Best practises also state that they should only keep an amount sufficient to cover any costs that resulted from your cancellation. We booked with them for our wedding. Our plan was to have our ceremony and reception at two different venues and use the car to transport us between those locations. However, we had to move our wedding to 2021 due to the pandemic. When we moved it we made the decision to hold the entire event at the same venue to make it easier to move it again if the pandemic continues into next year. American Pie did offer to move it for us free of charge but because we were holding the event at a single venue that meant we no longer needed the car so we cancelled with them. I asked for the deposit money back, they refused. I then said that I don’t think it’s fair for them to keep the full amount but offered to work with them to find a fair compromise. I suggested they give me a breakdown of all the costs they’ve incurred as a result of our cancellation and keep an amount sufficient to cover that. Or they keep half of the deposit as reimbursement and send me the other half. They had no interest in reaching a compromise and were unsympathetic. In the end, they rather arrogantly said our choice was to either move the booking or lose the money. So we lost the money. It’s partly our fault for not scrutinising the terms and conditions more when we purchased (lesson learned!) but I just wanted to highlight this for awareness to other people booking in future.
1 year ago
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Cupid Carriages has a 4.80 average rating from 239 reviews

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