The entire process from booking the appointment to getting the work completed has been incredibly easy. The customer service team was very patient given that I had to reschedule a few times due to the weather. I was able to book my appointment for a day that I’d be working from home. I met with the repairman and my car was completely serviced (oil change, diagnostic, and spark plug repair) within 2 hours. He was patient and explained everything to me in detail regarding my car, and the best next steps for maintenance. I suggested Kirby to all of my family/friends.