Amanda
I like the product but their customer service is horrendous. They don’t have a customer service phone line so you have to email them and wait at least 1-3 days to hear back on a simple question. But the really frustrating part is that they DO NOT LISTEN to the questions you’re asking in your email to customer service. So you just get some copy/pasted answer (which I would be fine with if they answered my questions) that has nothing to do with what you want to know and asked. Then I have to answer their email with the same question and wait another 1-3 days to maybe get an answer to it the second time around. That happened in the most recent emails I sent to customer service so now for a third time I get to wait 1-3 days for an answer (hopefully) to the original question I asked. This time around I’ve now been waiting 8 days for an answer to my original question. And I’m still waiting. Not the first time either. I wouldn’t recommend them solely on the basis of their customer service. Spend your money elsewhere.
3 years ago
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