First off, the amount of product that they give you to last two months is actually criminal considering what they charge. That said, I have been extremely careful to make mine last, and have been pleased with the results for my skin. So when I ran out on January 18th, I wasn’t concerned, because I knew my product was scheduled to arrive on January 20th. It did not arrive. I followed up and was told it was lost in the mail and that they would ship me a replacement and it would arrive within two weeks. No option to expedite. Annoying, as I am now out of product. The second shipment date comes and goes. No product. They tell me again that it’s lost and ask me to provide an alternate address. I’m sorry... what? I don’t have an alternate address. Am I supposed to have my skin care sent to my neighbor for the foreseeable future? This doesn’t sound like a realistic solution. They give me a link and tell me to follow-up with USPS (real white glove customer service here), and USPS confirms what the tracking details say, which is that the package was never handed off to USPS. Curology says, “Sorry... we don’t know. We have no way of finding out. We’ll just ship your package a third time, make you wait two more weeks and hope for a different outcome! Also, don’t reach out to us before that date because we won’t help you or look into it.” Well the third arrival date comes and goes, and to absolutely NO one’s surprise, no package. I email again and am told that they will not make a third shipping attempt, and that I either have to provide an alternate address or cancel my account. Are you joking? I am paying $80 for a subscription skin care service to be sent by mail, and you can’t figure out how to get it to me? I don’t live on Mars... I have no other shipping issues with other companies, and you have shipped to me twice before. I am honestly not convinced that the company isn’t a scam. Other customers have written reviews about them cutting the amount of product, and the company replied that they were getting complaints about customer’s having “an excess of product” at the end of two months. Seriously? How do you get away with this? I am cancelling and going to a company that actually knows what they’re doing and isn’t scamming people. Maybe if they spent half as much energy figuring out how to operate as they do soliciting Instagram influencers to sell their product, they would be able to maintain a customer base.
3 years ago
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Curology has a 4.3 average rating from 1,353 reviews

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