I used Curology products for over a year and they worked pretty well for me. However, my card was charged for my next shipment on 11/18 and I received an email saying it had shipped. However, when I click the UPS link to track shipment, all it has said for the last few weeks is that UPS has received order information. My Curology account says the estimated delivery date is 12/2 but it's now 12/10 and there have been no updates. I sent 7 very nice emails every day for a week, asking for info and have received no response other than an auto confirmation that the emails were received. Not sure what changed with Curology, but very disappointed and not ok with paying for product that I never received. Will likely have to go through my bank to get my money back at this point