My consultant never listened to me. I broke out badly and even developed cystic acne, which I never got prior to curology. She just told me to be patient because it was part of the "purging." I waited 3 months. I sent in pictures. She just didnt seem to care. I kept getting the same responses and she seemed to assume I was at fault because she also kept asking if I was using the products correctly. I followed the instructions to a T! Every single time I messaged her (which costs you points btw), she gave me a variation of "you might be using too much" (I wasnt the bottle lasted me longer than a month because I only used one pump per application), "your face was probably not thoroughly dried" (it was properly dried because I followed her instructions and waited 20 minutes after washing my face to apply), or "it may be hormonal and I can't prescribe you anything for that. You need to talk to your primary doctor." Anyway, I cancelled my subscription, picked up some salicylic acid and benzoyl peroxide products, and my skin is now 300% better. No thanks to curology.