I am not satisfied in any way with the company. To start with, their products are overrated, when I started with the trial my skin was clear, but then it broke out again; it continued to have a cycle, just like it did prior to using their products. Secondly, their “in depth” Survey for your skin has a minimal amount of questions, and didn’t even have the options I needed for my skin type, which leads me to believe that they don’t formulate a product specifically for you and your skin, like all of the adds say. I think they have them pre-made to fit the answers, therefore it’s not fully customizable. Thirdly, their customer service is horrid—this is coming from a girl who’s father is a businessman and knows customer service better than most—I was one day late canceling my subscription, because I was on vacation, and when I reached out and explained my mistake, they didn’t give me any sort of refund or even a discount, what their customer service email virtually said, summed up, was; “your mistake, live with it.” Not impressed with anything about the brand, I feel like I was ripped off big time, and was dealt unjustly.