Anyone intending to order by phone or on-line from Currys PC World should thing twice. We placed an order on-line for a Dyson cleaner two weeks ago and tracked it on-line. It was supposed to come from a local store in Clacton, eight miles away. The tracking indicated it was in NE England on its way to Scotland with no indication when or if it would reach us - so we cancelled the order. We are now struggling for a refund. They won't answer the telephone, are exceedingly unhelpful and practically obstructive on an on-line chat, which is difficult to get in the first place. They refuse to confirm anything by e-mail and seem to be unaware of such things as 'customer service' or 'customer satisfaction'. I will give them a few more days to respond before initiating legal proceedings. They are one company that deserves to vanish in the current difficult times.