Ordered a TV and bracket online but cancelled the order a few hours later after finding a better one elsewhere. Nearly 4 months later and I still have not been refunded the £588.99 they took. Even though the items were never delivered to me. Customer Serivices are completely useless. I've made somewhere between 15-20 phone calls to them and had the same conversation over and over again. It's just one excuse after another including "we lost the parcel and have to wait for an investigation (which takes 21 days) before we can refund you" CUR2113197395 is the order number. I want my money!