If I could give minus stars I would. Treatment of customers is disgraceful after reporting my washing machine not working 6 weeks ago and an engineer condemning the machine I cannot get any further. Spent hours on hold over the last 5 weeks and various staff advising that I’ll hear within 24 hours or 7 - 10 days still nothing. I would not recommend Know How as they have broken their contract in every way possible. The pandemic is used as an excuse, staff are working from home there is no acceptable excuse for the unbelievable waiting times where you are placed on hold or for the delay issuing a voucher