Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,476 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,476 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Amanda Cole

Kelsey

Dominion

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Musian

Noel

Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

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“currys had along walk to make my delivery with large heavy appliancess 10 out of 10 thanks to chris and dave”

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Posted 3 months ago

“If i could give 0 stars i would. I gave the TV to them 2 weeks ago. They brought it in 1 week after and it was returned with a broken screen as well as missing the legs of the TV. Then they took it in again for construction and repairing, a week has passed again. They messaged that it was meant to arrive today. In the first call they said it was on its way, after the delivery time had passed i called again and they said it wasn't in the safety pack so they couldn't send it now its delayed for another 2 days. Everytime i called there is a new lie told. For 16 days we have been waiting for a TV. Not professional at all. Due to this we will not be purchasing from Currys anymore. Shame on Currys.”

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Posted 4 months ago

“On 28/10/2024 We bought a phone at the Curries store £153.00 , paid by cash. It was in Taunton. We came to this town for work for one week only. Because they didn’t have it in stock, we arranged the delivery to the store. The delivery was running late and we had to cancel it. When we came to the shop to cancel and get the money back, they offered a gift card for this amount instead of cash. When we came back home we tried to order this phone online. When we tried to purchase the item, it has showed that there is only 1p on this gift card. So we tried to contact customer service, they said we need to go back to the store which was 3 hours away from the place we live. We went there. In store they said we have to contact the customer service. So since that time we tried to call around 20 times now. Every time we call them, they pretend to open a new case and promise to put the money back on the card in 72 hours time. It’s never ending process. So we have been advised to contact the main manager and make an official complaint. And again we have heard only promises. We don’t know what else we can do to sort this problem out and also would like to ask where else could we seek for help. This was one of the worst purchased we have ever done and also worst in-store customer service where the workers did not even want to make a call for us to at least try and help us a little bit. Would not recommend Curries or their gift card services in particular.”

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Posted 5 months ago

“Bought an LG OLED TV from Currys yesterday. It will be the last thing I ever buy from them. They are serial liars - why? 1) They wont honour their 7 day price match guarantee. I found that LG.com/UK where offering the TV for £707 vs £809(Currys). Ring up customer services on the phone they said they wont match a manufacturer (even one's that have a retail website like LG). Show me where it says that here: https://www.currys.co.uk/services/shopping-with-us/price-promise.html. However, if you go on webchat and say you are going to buy online from Curry's they will issue a code to price match - I have a code to get £134.90 off Curry's list price they generated today via web chat. Wow!. So they have a different system in store vs online for Currys, which they do not advertise anywhere. If you then go into a store with this evidence (e.g Guildford Currys) the manager there will tell you they don't price match manufacturers, which they do. They refuse the web chat evidence saying that is for online purchases at Currys and advise you bring it back to get a refund and then order it again. Worst customer service I've ever seen. I am going to be a walking talking piece of bad press for that company in perpetuity. Little tip for everyone who reads this: If you want an LG OLED42C44LA Currys say 10% off (£899 to £809). If you go to www.lg.com/uk/tvs-soundbars/oled-evo/oled42c44la/ they are selling for £849 but if you sign up for free on LG website (just provide your emai) you will get £41.60 off for signing up and £83.20 off with the 10% offer they have (TVEXTRA10) taking their price to £707.22 (vs Currys £809). Also LG will give you a 5 year manufactures guarantee, which you will get a document for telling you that you have a guarantee and it will detail what is included/excluded.......you know like a reputable company would do not a crooked firm like Curry's. 2) On the website Currys say the TV has a 5 year guarantee. This is really 1yr (first yr) LG and 4 yrs with themselves. The problem: they give you NO guarantee documentation in store, and when you ask them about it online they try and link you to the Care & Repair package you have to pay for. When you speak to them on the phone they admit it is a 1 year manufacturer and 4 years with them. When you ask for the documentation they said they don't provide it anymore. When you query what is included/excluded they wont provide it over the phone either. So I have no idea what is included/excluded in their guarantee, no evidence it existed other than their webpage, and I guess their word which I do not believe carries any weight based on what I have seen! If you don't go to LG then go to Richer Sounds (6 year warranty) or John Lewis who are more reliable, trustworthy and reputable companies based on past & present experience. See here for others who have found out way I have only recently discovered: https://www.reddit.com/r/LegalAdviceUK/comments/ytfsqf/currys_not_honouring_tv_warranty/?rdt=49347 https://www.hotukdeals.com/discussions/currys-denying-5-year-warranty-on-oled-lg-tv-3911510 Anyway, fortunately we have not unboxed the TV yet so I will be returning it for a FULL refund this week. Will I be using the voucher code to buy online from them to meet the price match guarantee..........Errrr no, I think I might just go direct to LG and wave goodbye to a company I will not be visiting again.”

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Posted 5 months ago

Currys is rated 2.0 based on 3,476 reviews