Currys Reviews

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"DON'T BUY FROM THEM !!! I bought a microwave from them. Because I had some problems with it I called for the warranty. I wait for 2 hours to speak with them but they close the call at 2 hours without answering. I am going to call Citizen Advice"

"DON'T BUY FROM THEM !!! I bought a microwave from them. Because I had some problems with it I called for the warranty. I wait for 2 hours to speak with them but they close the call at 2 hours without answering. I am going to call Citizen Advice"

"Terrible customer service\r\n\r\nWe were looking forwarding to receiving a new oven we ordered from Currys to replace a broken one. After a month the day arrived when the Currys fitters came to deliver and install the new oven. We had also paid for them to dispose of the old oven, which had a broken oven but a working gas hob that had kept us going for over a month.\r\n\r\nThe fitters first uninstalled the old oven, but then dropped and broke the new oven (shattering its glass door) whilst bringing it into the house. They stated they could not fit the old one back (despite them being gas fitters). They also told us after speaking to the depot it would be a week before a new one arrived. The fitters also said we should ring the Currys customer service line to see what they could do as recompense and then left, but not before leaving broken glass all over the driveway which they failed to clean up.\r\n\r\nShortly after the Currys fitters left we were sent a text message from Currys to say it would be over a month before a new oven arrived. my wife phoned up customer service to see what could be done as we had been informed the wait would only be a week. In return she was met by a Currys customer service rep who only offered a 10% discount in return for the huge mess up caused by the fitters. With this 10% discount we will have to go out and buy a counter top hob and oven! Meanwhile we have a gaping hole where the new oven should have gone and nothing to cook large meals with over the Christmas period.\r\n\r\nAll-in-all a terrible customer service experience. Why didn't the fitters bring the new oven into the house before disconnecting the old one in case of an issue? We then felt deceived over the date they initially gave us for installing the replacement oven, and finally we were met by a customer service team who were disinterested about the situation and were only prepared to offer a small discount which won't even cover the costs for the purchase of a temporary counter top hob and oven."

"Terrible customer service\r\n\r\nWe were looking forwarding to receiving a new oven we ordered from Currys to replace a broken one. After a month the day arrived when the Currys fitters came to deliver and install the new oven. We had also paid for them to dispose of the old oven, which had a broken oven but a working gas hob that had kept us going for over a month.\r\n\r\nThe fitters first uninstalled the old oven, but then dropped and broke the new oven (shattering its glass door) whilst bringing it into the house. They stated they could not fit the old one back (despite them being gas fitters). They also told us after speaking to the depot it would be a week before a new one arrived. The fitters also said we should ring the Currys customer service line to see what they could do as recompense and then left, but not before leaving broken glass all over the driveway which they failed to clean up.\r\n\r\nShortly after the Currys fitters left we were sent a text message from Currys to say it would be over a month before a new oven arrived. my wife phoned up customer service to see what could be done as we had been informed the wait would only be a week. In return she was met by a Currys customer service rep who only offered a 10% discount in return for the huge mess up caused by the fitters. With this 10% discount we will have to go out and buy a counter top hob and oven! Meanwhile we have a gaping hole where the new oven should have gone and nothing to cook large meals with over the Christmas period.\r\n\r\nAll-in-all a terrible customer service experience. Why didn't the fitters bring the new oven into the house before disconnecting the old one in case of an issue? We then felt deceived over the date they initially gave us for installing the replacement oven, and finally we were met by a customer service team who were disinterested about the situation and were only prepared to offer a small discount which won't even cover the costs for the purchase of a temporary counter top hob and oven."

"Paid for installation service by Currys for an integrated fridge freezer.\r\nThe installation team dropped the high gloss kitchen doors and Currys are not prepared to pay to correct the damage.\r\n\r\nAn offer of \u00a3216 - absolute joke!\r\n\r\nNever use Currys installation service"

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