Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,476 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,476 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Amanda Cole

Kelsey

Dominion

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Musian

Noel

Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Helpful Report

Posted 8 months ago

“Bought Indesit Washer and Bosch F/Freezer from Currys Winterstoke Rd Bristol 22nd August. Took out £180.00 care and Repair insurance! No problems with delivery on washer but F/Freezer delivery problems galour! Heard nothing from Currys 're delivery by 5th September phoned them to ask when it would arrive. Over next 8 days received 8 texts from Currys saying my delivery would be next day! IT NEVER ARRIVED so I cancelled my order on 13/9. Refund at shop no quibble. However I also wanted a refund for my Care and Repair policy I'd taken out. Filled the online link to cancel both policies for Washer and F/Freezer. Got a reply to say Washer policy had been cancelled! No mention of F/Freezer policy. Rec'd cheque from Currys for £95 BUT AM STILL OWED £85. I have telephoned, emailed, I have sent "signed for mail" with photocopies of both policies (24/9 signed for by Potts) but NO response what so ever, and no money WHICH I AM STILL OWED! PLEASE, Can someone check this out and advise what is going on and when I am likely to receive my balance? Many thanks”

Helpful Report

Posted 9 months ago

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Helpful Report

Posted 9 months ago

“The place to go for cheap goods if you can’t be bothered going elsewhere. None of its stuff is much good like the fridge-freezer I bought last year, which the service man has been out to twice. It was sold as a frost-free one but the repair man believes that it isn’t. Misrepresentation springs to mind. The delivery men didn’t even bother unpacking it, despite what it says in the brief, and made sure they had all the parts for the one I wanted disposing of so I reckon they were going to flog it somewhere. I have invited the company to correct the process so we will see what happens. In fact most of the stuff I’ve bought here had problems in one form or another. A few years back it lost something that had been left in for repair and I had to fight to get the cost of a replacement back. An ex-member of staff says that they have mostly obsolete stock that suppliers just want rid of. The price match it did some years ago was a gimmick as it had changed the model numbers so you couldn’t qualify for the difference. The stores are handy for window shopping I suppose and then buy on-line somewhere else.”

Helpful Report

Posted 10 months ago

“The place to go for cheap goods if you can’t be bothered going elsewhere. None of its stuff is much good like the fridge-freezer I bought last year which the service man has been out to twice and can't really do anything with, as it is not a frost-free model yet was sold as one. It also lost something that had been left in for repair and I had to fight to get the cost of a replacement back. Virtually everything I've bought here has had to go back. An ex-employee advises me that the goods are mostly obsolete and suppliers just want rid of them. The model numbers were often changed to avoid price match when the company offered this a few years ago meaning the scheme was a gimmick. Handy for window shopping I suppose and then buy on-line somewhere else. They also want you to pay for the serviceman's parking charges!”

Helpful Report

Posted 11 months ago

“CURRYS CON. Ordered a laptop with the specific and catagoric requirement for a LAN socket. Acer Aspire. Ashfird Kent store. They had one on display with a LAN but none in stock. They found me same model on their system with slightly better spec confirming LAN. Picture also showed LAN. Spec stated LAN. Independent Website shiws LAN. I WAS messed around over in store delivery 4 times and thus in the store many times. I repeatedly checked the spec with various people. It arrived last Saturday but they did not botber to call me. I went to store and after ages they dug it out. I again checked that it had LAN. I took the item home to disciver no LAN PORT. They lied. Immediately returned. I was refunded but they made no attempt to find a resolution and had a don't give a damn attitude. I was later messed around with customer service failings...no proper contact details, no emails no direct numbers. I was finally contacted by a lady bamed Leah or something similar whi promised to get the area head office on to it and complaint v store manager. I have heard nout. I now have no Laptop, have wasted 2 weeks of my time and have sprnt a fortune on petrol.”

Helpful Report

Posted 11 months ago

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Helpful Report

Posted 1 year ago

“I had a very negative experience with Currys and felt completely misled by their shipping process. When I placed my order, I was led to believe that my item would be delivered the next day. This expectation was set by the information provided during the purchase process. However, when I checked the status of my order, I noticed that it only said "Estimated" delivery date. This was the first indication that things might not go as smoothly as promised. The frustration only grew when I received the order confirmation email. To my surprise, there was no mention of a specific delivery timeframe. It left me feeling uncertain and anxious about when my item would actually arrive. This lack of clear communication is simply unacceptable for a company of Currys' stature. What exacerbates the issue further is the process of selecting a delivery date during the checkout. Why ask customers to choose a delivery date if it means nothing in the end? In my case, the item was delivered three days after the date I had selected. This discrepancy between the promised and actual delivery dates is highly misleading and shows a lack of respect for the customer's time and planning. Overall, my experience with Currys has been extremely disappointing. The misleading information about delivery times, coupled with poor communication, has left me feeling frustrated and undervalued as a customer. I expected better from a company like Currys and hope they take steps to improve their service and communication to prevent others from having a similar experience.”

Helpful Report

Posted 1 year ago

“I bought one of the most expensive gaming laptops from Birstall for my son as he was going into college for a course related to gaming/cyber security. This cost me over £2200. I have been having issues since day one and every time i go in the engineers/ staff are unable to detect any faults. I have shown evidence of the issues however they are so unprofessional and haven't replaced or refunded or provided any support. They have almost made out as if we are lying about the whole situation! This has been going on for months and their outcome is "we are sorry we cannot do anything as we cannot detect and issues/fault!!" So why have i been having issues since i have bought the laptop? very upset and unsatisfied. The extra warranty's that we pay for are a waste of money as well!! Dont think il ever shop at Currys again!”

Helpful Report

Posted 1 year ago

“Very very bad service. Don’t go to”

Helpful Report

Posted 1 year ago

“Not happy at ALL, ordered new tv arrived faulty and after 3 days phoned currys to report faulty item spoken to diffrent person being transferred from department to department being ignore and after 2 hours lady hang up on me, will never buy again, also I did have care and repair plan, my case is still not resolved. Customer service was not good as well in resolving my issue.”

Helpful Report

Posted 1 year ago

“Probably wouldn’t give 1 star as they are totally useless and profiteering out of the money they’re holding onto instead of refunding it. Lesson learned - never shop there ever again. I’ve waited nearly 2 months for a refund and I’ve still not received it. Fobbed off via webchat by a call centre agent who has clearly been trained to tell lies.”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Without question, I will never ever buy a product online (or in store!) from Currys...I am now 32 days into waiting for my refund for good that I never recieved.. The call center people are eithee untrained on the refund policy or are trained to completely mislead you..”

Helpful Report

Posted 1 year ago

“Totally upset, feel absolutely fed up and i haven't had my refund back, am getting no where:( I contact Curry's on the 1st of Jan as my sons PC monitor was faulty, it had loads of lines going through it, this was bought in PC bundle. Curry agreed to take it back and due to the monitor being out of stock they said they will give me a refund the monitor was collected on the 2nd of Jan and said when they received it, I will get my refund in 5 working days. Currys received the monitor on the 9th December and I got a text message saying I will have the money in back in 5 working days. I left it till the 18 Jan but received nothing or any information off Currys why it was taking so long I called the call centre and they said wait 3 working days, nothing in bank... I rang again on the 23rd Jan they said it will definitely be in the bank by the Thursday I rang again on the 26th of Jan one agent put the phone down on me when i said i want to make a formal complaint. I contacted them a final time on the 1 Feb and said they appreciated my frustration and I will have a refund within 72 hours (still nothing) I have made a formal complaint and still no money in bank or no contact from currys. Currys have taken my money and they have my item, I am left shocked and so upset, My next root it to take this to trading standards and full-on social media. Can't believe it's now the 10th Feb and Currys thinks it's acceptable iv sent 3 emails still no reply I had to buy my son a new monitor from a different company so he can use is Christmas present Currys you have spoilt my sons Christmas and you have stolen my money when are you going to contact me? Do not trust this company when you need a refund”

Helpful Report

Posted 1 year ago

“I arranged for a TV to be picked up for repair after it developed a fault I took a day off work and waited in all day. At 1730 the tracking updated to say cancelled. I recieved no phone call or communication. After contacting customer service I was told it was cancelled due to traffic Absolutely disgusting service and communication they now state the TV will be collected friday. No idea whether they will bother this time and I cannot get my days annual leave back either. Another reminder to use a more professional company to buy your TVs”

Helpful Report

Posted 1 year ago

“Don’t bother buying a Hopoint washing machine especially if you’re thinking of getting the five year extended warranty. It’s only February but just wasted a days annual leave for the third time this year only to have my appointment cancelled and no free appointment shots to the ninth….do I have to take a fourth day off work (I’m a nurse and it’s so difficult to get leave at short notice) only to have the repair not actually work and have to wait for two weeks to get a fresh date for an engineer not to fix it again! Really Currys selling rubbish Hotpoint washing machines is one thing but flogging these ….what could be described as a POOR CARE policy is a very foolish thing do do in this economic time!”

Helpful Report

Posted 1 year ago

“DON'T BUY FROM THEM !!! I bought a microwave from them. Because I had some problems with it I called for the warranty. I wait for 2 hours to speak with them but they close the call at 2 hours without answering. I am going to call Citizen Advice”

Currys 1 star review on 31st January 2024

Helpful Report

Posted 1 year ago

“I order a TV and the wrong one was delivered. I was given one that was almost £500 cheaper than the one I ordered. I have spoken with numerous staff who have all told me that I need to wait for an investigation as they don’t believe me because their system says they delivered the correct one. It’s very simple to fix send the right one and collect the wrong one, your be able to trace it by serial number but instead I am being treated like a criminal trying to scam them. Absolutely the worst customer service I have ever received. I do not judge a business by the mistakes it makes but by how it corrects them and I have been thoroughly let down I will never order from curry’s again.”

Helpful Report

Posted 1 year ago

“259 telephone calls and not even an apology or full money paid back!!! Will never ever purchase anything ever again!!! A.O.L. ORDERED ONE DAY!!! DELIVERED +FITTED CORRECTLY THE NEXT!!! SAYS IT ALL!!! ALSO NO SCRATCHES ON FRONT OF WASHING MACHINE!!! 1 TELEPHONE CALL TO ORDER IT!!! AND THAT WAS IT!!!”

Helpful Report

Posted 1 year ago

Currys is rated 2.0 based on 3,476 reviews