Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,476 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,476 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought Haier Washing machine with extended care for extra Four years. It suddenly stop not working so on Sunday (6th August 2023) I called curry’s care plan “KNOWHOW” on 0344 561 1234 it took 49 minutes to answer the call. I talked to Uhar and he promised me someone will come on 10th of August 2023. I explained to him I will Not take work on that day so please assure someone is coming. As I am a locum I will loose over £150 for that day. He said yes someone will be there. I also got a SMS message on my mobile with booking reference. On Tuesday I got SMS on my mobile saying it was cancelled and booked for Friday the 11th 2023. I tried to called above number at 14.28 and waited for 70 minutes and no one answer the phone so I cancelled the call. I tried again at 17.59 and someone answer the call after 50 minutes but without saying a word cut me off. Did NOT talk to me. At 18.50 I called again and someone answer the call after 42 minutes. Customer service staff called Syle or Fyle, she didn’t clearly say her name properly. I explained to her by cancelling the engineer I lost over £150 and taking Friday off I will loose another £150. I asked her if engineer will definitely come, she said not 100 percent. So taking that day off and if the Engineer doesn’t come I would loose another £150. She told me its not their problem and there is no compensation for that. She said waiting time on the phone is NOT guarantee, it can be anything from 45 minutes to over 120 minutes. I am very very disappointed with the service. Letusknow email is NOT active and customer service is NO longer in use. You CAN'T contact them. I will NOT recommend currys for anything”

Helpful Report

Posted 1 year ago

“Worst customer service and delivery experience I've ever experienced. I've called them over 10 times, went to the store, used online web chat and everyone is pushing responsibility to others and being Extremally rude!!! I've raised the complaints over 3 times and got reference numbers but not once they've contacted me to discuss the issue and I've even been told that they don't have to contact me in regards to this!!! I've been told I am getting a partial refund of silly £20 and I haven't and the person I have spoken to did not even leave any notes that this has been agreed so I've just spent an hour on the phone with them where they kept passing me to speak to a different person, being on hold for 25 until she 'reads the notes'. Staff is extremally rude and delivery team is ridiculous. We paid for the delivery and they didn't show up even when I was on the phone with them and confirmed that we are waiting at home. Second time they were about to leave as well even when we said we are waiting and stayed on the phone with them pretty much all the time. Just laughed at hour face. NEVER BUYING ANYTHING FROM HERE WORST EXPERIENCE EVER!!!!”

Helpful Report

Posted 1 year ago

“Purchased multiple items from Curry’s but this has to be the worst experience by far. We bought a medium sized American fridge freezer. Paid £50 for item to be delivered and take the old item away. Item delivered on time however they believed they could not fit in through the door and measured multiple items, was told we would have to pay another £55 for someone to take the doors off which there is still a chance it would not fit. No attempt made in taking out of the box and installing. Left with old fridge freezer with £100s worth of food on the bench’s. My wife and I took it out of the box and managed to put it through the door and into the space within 45 seconds however this was around 1 hour later as we were both on work calls, by the time we had lost multiple items. Complaint made around how no effort made and loss of food, leaving all the boxes which I believe is part of the delivery and remove process. Told would be called within 72 working hours, I called back 96 hours later to be told not sure why no one has contacted you. Finally spoke to them around 5 days after original complaint raised. Outcome: You won’t be getting any compensation.”

Helpful Report

Posted 1 year ago

“NOT FIT FOR PURPOSE WASHING MACHINE INSTALLATION I truly wish that I could give zero stars after a n absolutely terrible experience with Curry’s. I took my elderly parents to purchase a washing machine and we paid for it’s installation. A leak was discovered a few months later - it had not been fitted correctly, and the machine had been emptying its water under their floorboards. Following multiple communications, Curry’s arranged for it to be fixed, but requested that we pay approx. £700 including a contribution towards replacement lino that had been ruined. It took numerous more telephone calls and emails before this cost was eventually reduced to approx. £200. Thanks for the privilege of charging my elderly parents for weeks and weeks of distress that you caused. ABSOLUTELY DISGRACEFUL SERVICE 😡 I am sharing our story with everyone that I know, and intend to share this on every review site that I can find, so that others do not have to suffer the same experience. I will never set foot in one of their stores again.”

Helpful Report

Posted 2 years ago

“Horrendous experience - delivery times incorrect on website, misadvised TWICE by customer service, on the third time the person told me my parcel would never have arrived in that timescale, thereby confirming that EVERYTHING I'd been told up to that point was incorrect. I've informed them several times that I won't be able to receive the parcel but they REFUSED to cancel the order and redirect the parcel back to themselves, which is something they can do as other companies have done this for me before. The parcel has now been left on the door step - and it's an item worth £750. There is no one to take the item in so it's likely to get stolen, even though I've informed Currys SEVERAL times that no one can receive the parcel. THIS IS RIDICULOUS. I was promised a manager call back and never received one. NO ONE wants to help you, misinformation and lies. PLEASE DON'T ORDER FROM CURRYS. This is my first time using them and I won't ever be coming back”

Helpful Report

Posted 2 years ago

“brand new tv no screw for feet no remote hand marks on the screen took it back 20mins later for replacement not even a sorry for giving me what look like a second hand tv”

Helpful Report

Posted 2 years ago

“ordered a small fridge and a chest freezer from Currys. The delivery team was great. Unfortunately, the chest freezer was faulty. The display temperature didn't adjust the temperature. I submitted an exchange form online. I never heard back. A week later, I submitted another one. I received a generic email saying they needed more info. I called the curry's team, but I was transfered to the Montpellier team. I asked them to help and they said I need to talk to Currys. Yesterday, I online chated twice with Currys and both times, the team didn't help. They said I need approval from Montpellier to do an exchange first. So I called Montpellier again and they told me again, they don't give uplift codes to approve an exchange. Again they directed me to Currys. I chatted online again and asked to speak to a supervisor. He also didn't help. 10 days in and several attempts to simply exchange a faulty product and Currys failed to help. I will never buy from them again. I have a broken thermostat and they failed to acknowledge any problems.”

Helpful Report

Posted 2 years ago

“Asked four separate members of staff for assistance and none of them helped, just pointed where I should go. They had me wandering about the store like an idiot. I was then told not to buy the item as it had a known fault. What kind of business if this?”

Helpful Report

Posted 2 years ago

“Misleading........ Dont even sell currys Im propa starvin aswell Lucky enough theres an apple store next door”

Helpful Report

Posted 2 years ago

“BOUGHT 55" HISENCE TV. USED IT FOR 2 MONTH.SCREEN DEVELOPED SOME LINES ON THE LCD. NO PHYSICAL DAMAGES. NOT BEEN TOUCHED. CONTACTED CUSTOMER SERVICE. THEY PICKED IT UP. AND RETURN IN 1 WEEK, SAYING NOT REPAIRABLE. THE LETTER WAS ATTACHED INSIDE THE BOX. THEY DIDNT EVEN BOTHER TO CALL OR INFORM VIA EMAIL. JUST SENT IT BACK. WHAT????? RUBISH TV AND RUBISH SERVICE. WILL NEVER COME BACK TO YOU”

Helpful Report

Posted 2 years ago

“Very poor service and communication from delivery driver 0 and re - scheduling time and date without notifying me it just not good at all😔 One week from my delivery no tex no pho call to tell me they can’t do it , as I took day off from my work it just waiting time waisted. Curry’s it will be my last order, better of going somewhere ells 100%will do”

Helpful Report

Posted 2 years ago

“Don't Buy Anything from Curry's”

Helpful Report

Posted 2 years ago

“The worst customer service I've ever experienced, they cancelled my delivery on the morning it was due but never sent me a email or txt,when I called customer service the could not give me an answer and told me to go back to the store, At the store the manager was rude and told me he couldn't help and to call customer service, After three hours of frustration I finally got a answer to why and when my delivery was cancelled, All the staff in the Tottenham Court Road store were being sarcastic and not willing to help.Never going to order anything fro. Currys again.”

Helpful Report

Posted 2 years ago

“I bought a ring bell and paid £50 for installation.I was told I would be contacted in regards to when it can be installed. After 15 days of no contact I tried to get in contact with Curry’s I phoned 3 different numbers , I was transferred 6 times , I was left waiting , , I was disconnected, I had all my documents and details of purchase, . The most unbelievable un professional works. I have always bought products from Curry’s never ever again.”

Helpful Report

Posted 2 years ago

“I'm going through a nightmare with them bought a pump tumble dryer sharp got it delivered 30th Jan this year used it 4 times and it stopped working i asked for refund as only had it 2 weeks but was told no it had to be fixed they came out fixed it then 3 weeks later not working once again i said again i want my money back but no had to get it fixed again baring in mind each time had to wait 10 days for engineer when he came out 2nd time it was something different to first time it was the pump and circuit board by this time i was livid phoned currys said its not fit for purpose they agreed to take it back even got an email stating this i waited and waited for a date of pick up in mean time i bought a tumble dryer from ao.com now currys have turned round and said they are not allowing me to return it and again i have to get it fixed and wait 3 weeks for engineer to see what he says problem is then wait for parts I'm so angry and my complaints are just being ignored even citizens advice said I'm entitled to refund but there is only one number for currys and no offence but I'm sure its out of the country as i can't understand a word they say . So stressed 😫”

Helpful Report

Posted 2 years ago

“They’re getting one star because it’s the minimum I can give but I’d never shop there again! After paying £200 for a Nintendo switch for my daughter as a Christmas present it started giving lots of problems in February. It literally couldn’t come if the charger or the battery would die straightaway. I Contacted currys for a replacement only to be told I have to get it repaired by Nintendo. I’m not happy because I have been down this manufacturer repair route before with other products and 3-6 months later I’m in the same boat again with another repair for the same product that was already repaired previously. The game console obviously came to me faulty but according to Currys it needs to have shown fault within 30 days in order to get a replacement. I’m angry because for a game console so expensive it should be able to be replaced for as long as 3 months.”

Helpful Report

Posted 2 years ago

“25 days later and still no refund, all overseas help desks with no power to resolve, just escalate to a team that swears they'll call back and never do. Seeking advice from the ombudsman.”

Helpful Report

Posted 2 years ago

“I really didn't want to even give it 1 star been given the run around over my TV which is only just being 7 month's old was taken from home for a simple repair in which it got damage in there transit so they have admitted it's there error been told lie's upon lie's been told I will get a voucher to re_buy item but where's is my voucher !! Utterly disgusting I was warned not to use Curry's what a sham I like to say more grrrr😡😡😡”

Helpful Report

Posted 2 years ago

“I made Bitcoin payments from a tbay wallet to a block chain wallet and for 7 days it didn't drop after showing success. I tried to see if I could reverse or make it drop but nothing. Thank you 'RECOVERCOIN at RESCUETEAM dot COM' for tracing and getting back my coin. you guys are the best.”

Helpful Report

Posted 2 years ago

“Disgustingly poor experience. Ordered a washing machine in advance of my newborn arriving and told 10-21 days for delivery. Called them after 21 days and they can't find the order despite having an order number and email confirmation. Escalated, complained and 5 calls later no response or call back. They even suggested on one call to cancel the order and reorder at the current higher price!? I've checked and it's in stock ready for delivery this week but at £150 more than when I ordered it. We have a 2 week old baby with no washing machine!? They can't honour the original deals so are cancelling orders left right and centre. Just check @currys on twitter - tonnes of complaints. They are taking orders at lower prices and then cancelling them. This is fraud. I order things from Currys on behalf of clients and we have spent £1000s with them. All orders have been cancelled and we're taking business elsewhere.”

Helpful Report

Posted 2 years ago

Currys is rated 2.0 based on 3,476 reviews