Visited South Ruislip shop to buy laptop / tablet for my daughter who is starting university in September. We visited at 7 pm and the shop closes at 8 pm so still one hour to assist customers. We liked Samsung S9 Ultra tablet with keyboard and pen, which was closed, so asked the tech guy Hamza, who very casually said that it doesn't open, when I asked how to look then, he said ask Manager, probably need to power ON from inside and he walked away. We requested Manager Ashish, how we check this, he initially casually states that Manufacturer dosent allow anyone to see and it cannot be opened but when I mentioned that your colleague said probably power is off from inside, he was reluctant to check but when insisted he gone inside and came back in a minute, stated that the power is ON but he don't know if the tablet can be open for customers to look, then he walked away too. It was clearly evident they staff was not interested in selling or not trained how to assist customers. I have decided to buy from John Lewis even price is higher as atleast there customers serivice before and after sales is excellent.