Horrible experience and no help from customer service.
I ordered a table top dishwasher. It was supposed to arrive up to 5 days. The delivery was supposed to be on Wednesday so I moved it to Saturday to be at home. No delivery, no information was provided. A few days later when checking the tracking it said it is going back to Currys. I wrote to customer service to find out why is that and they said that unfortunately on Saturday the courier damaged the product and they will give me a refund in a priority order (24-48 hours). I wrote them on the fourth day again and they said that the refund was refused and they raised it again and I need to wait up to 14 days! And then they processed it as a return from my side that I was not happy with the order even if I never even received it.
The only thing that they said they can do is raise a complaint in my name.
No emails received with all this updates. Every time I need to write them to find out what is going on!
So I have no dishwasher and no money. I wouldn't wish this experience on anyone and definitely don't recommend buying anything from Currys online.
1 year ago
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