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Currys Reviews

2.0 Rating 3,517 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,517 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“Horrendous experience - delivery times incorrect on website, misadvised TWICE by customer service, on the third time the person told me my parcel would never have arrived in that timescale, thereby confirming that EVERYTHING I'd been told up to that point was incorrect. I've informed them several times that I won't be able to receive the parcel but they REFUSED to cancel the order and redirect the parcel back to themselves, which is something they can do as other companies have done this for me before. The parcel has now been left on the door step - and it's an item worth £750. There is no one to take the item in so it's likely to get stolen, even though I've informed Currys SEVERAL times that no one can receive the parcel. THIS IS RIDICULOUS. I was promised a manager call back and never received one. NO ONE wants to help you, misinformation and lies. PLEASE DON'T ORDER FROM CURRYS. This is my first time using them and I won't ever be coming back”
Helpful Report
Posted 3 years ago
Mike
Unverified Reviewer
“brand new tv no screw for feet no remote hand marks on the screen took it back 20mins later for replacement not even a sorry for giving me what look like a second hand tv”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“ordered a small fridge and a chest freezer from Currys. The delivery team was great. Unfortunately, the chest freezer was faulty. The display temperature didn't adjust the temperature. I submitted an exchange form online. I never heard back. A week later, I submitted another one. I received a generic email saying they needed more info. I called the curry's team, but I was transfered to the Montpellier team. I asked them to help and they said I need to talk to Currys. Yesterday, I online chated twice with Currys and both times, the team didn't help. They said I need approval from Montpellier to do an exchange first. So I called Montpellier again and they told me again, they don't give uplift codes to approve an exchange. Again they directed me to Currys. I chatted online again and asked to speak to a supervisor. He also didn't help. 10 days in and several attempts to simply exchange a faulty product and Currys failed to help. I will never buy from them again. I have a broken thermostat and they failed to acknowledge any problems.”
Helpful Report
Posted 3 years ago
Paul
Unverified Reviewer
“Asked four separate members of staff for assistance and none of them helped, just pointed where I should go. They had me wandering about the store like an idiot. I was then told not to buy the item as it had a known fault. What kind of business if this?”
Helpful Report
Posted 3 years ago
Kev Zanis
Unverified Reviewer
“Misleading........ Dont even sell currys Im propa starvin aswell Lucky enough theres an apple store next door”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“BOUGHT 55" HISENCE TV. USED IT FOR 2 MONTH.SCREEN DEVELOPED SOME LINES ON THE LCD. NO PHYSICAL DAMAGES. NOT BEEN TOUCHED. CONTACTED CUSTOMER SERVICE. THEY PICKED IT UP. AND RETURN IN 1 WEEK, SAYING NOT REPAIRABLE. THE LETTER WAS ATTACHED INSIDE THE BOX. THEY DIDNT EVEN BOTHER TO CALL OR INFORM VIA EMAIL. JUST SENT IT BACK. WHAT????? RUBISH TV AND RUBISH SERVICE. WILL NEVER COME BACK TO YOU”
Helpful Report
Posted 3 years ago
Demal
Unverified Reviewer
“Very poor service and communication from delivery driver 0 and re - scheduling time and date without notifying me it just not good at all😔 One week from my delivery no tex no pho call to tell me they can’t do it , as I took day off from my work it just waiting time waisted. Curry’s it will be my last order, better of going somewhere ells 100%will do”
Helpful Report
Posted 3 years ago
Karl Braithwaite
Unverified Reviewer
“Don't Buy Anything from Curry's”
Helpful Report
Posted 3 years ago
Owen Finnigan
Unverified Reviewer
“The worst customer service I've ever experienced, they cancelled my delivery on the morning it was due but never sent me a email or txt,when I called customer service the could not give me an answer and told me to go back to the store, At the store the manager was rude and told me he couldn't help and to call customer service, After three hours of frustration I finally got a answer to why and when my delivery was cancelled, All the staff in the Tottenham Court Road store were being sarcastic and not willing to help.Never going to order anything fro. Currys again.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I bought a ring bell and paid £50 for installation.I was told I would be contacted in regards to when it can be installed. After 15 days of no contact I tried to get in contact with Curry’s I phoned 3 different numbers , I was transferred 6 times , I was left waiting , , I was disconnected, I had all my documents and details of purchase, . The most unbelievable un professional works. I have always bought products from Curry’s never ever again.”
Helpful Report
Posted 3 years ago
Elaine Cheetham
Unverified Reviewer
“I'm going through a nightmare with them bought a pump tumble dryer sharp got it delivered 30th Jan this year used it 4 times and it stopped working i asked for refund as only had it 2 weeks but was told no it had to be fixed they came out fixed it then 3 weeks later not working once again i said again i want my money back but no had to get it fixed again baring in mind each time had to wait 10 days for engineer when he came out 2nd time it was something different to first time it was the pump and circuit board by this time i was livid phoned currys said its not fit for purpose they agreed to take it back even got an email stating this i waited and waited for a date of pick up in mean time i bought a tumble dryer from ao.com now currys have turned round and said they are not allowing me to return it and again i have to get it fixed and wait 3 weeks for engineer to see what he says problem is then wait for parts I'm so angry and my complaints are just being ignored even citizens advice said I'm entitled to refund but there is only one number for currys and no offence but I'm sure its out of the country as i can't understand a word they say . So stressed 😫”
Currys 1 star review on 15th April 2023
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“They’re getting one star because it’s the minimum I can give but I’d never shop there again! After paying £200 for a Nintendo switch for my daughter as a Christmas present it started giving lots of problems in February. It literally couldn’t come if the charger or the battery would die straightaway. I Contacted currys for a replacement only to be told I have to get it repaired by Nintendo. I’m not happy because I have been down this manufacturer repair route before with other products and 3-6 months later I’m in the same boat again with another repair for the same product that was already repaired previously. The game console obviously came to me faulty but according to Currys it needs to have shown fault within 30 days in order to get a replacement. I’m angry because for a game console so expensive it should be able to be replaced for as long as 3 months.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“25 days later and still no refund, all overseas help desks with no power to resolve, just escalate to a team that swears they'll call back and never do. Seeking advice from the ombudsman.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I really didn't want to even give it 1 star been given the run around over my TV which is only just being 7 month's old was taken from home for a simple repair in which it got damage in there transit so they have admitted it's there error been told lie's upon lie's been told I will get a voucher to re_buy item but where's is my voucher !! Utterly disgusting I was warned not to use Curry's what a sham I like to say more grrrr😡😡😡”
Helpful Report
Posted 3 years ago
Ben Foster
Unverified Reviewer
“I made Bitcoin payments from a tbay wallet to a block chain wallet and for 7 days it didn't drop after showing success. I tried to see if I could reverse or make it drop but nothing. Thank you 'RECOVERCOIN at RESCUETEAM dot COM' for tracing and getting back my coin. you guys are the best.”
Helpful Report
Posted 3 years ago
Nathan W
Unverified Reviewer
“Disgustingly poor experience. Ordered a washing machine in advance of my newborn arriving and told 10-21 days for delivery. Called them after 21 days and they can't find the order despite having an order number and email confirmation. Escalated, complained and 5 calls later no response or call back. They even suggested on one call to cancel the order and reorder at the current higher price!? I've checked and it's in stock ready for delivery this week but at £150 more than when I ordered it. We have a 2 week old baby with no washing machine!? They can't honour the original deals so are cancelling orders left right and centre. Just check @currys on twitter - tonnes of complaints. They are taking orders at lower prices and then cancelling them. This is fraud. I order things from Currys on behalf of clients and we have spent £1000s with them. All orders have been cancelled and we're taking business elsewhere.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“They do not even deserve one star. My laptop was sent off for a simple fault only for it to return not repaired and scuffed like it had been thrown on the floor. It was then sent off again to be fully repaired and to be sent to my university. The adress change was confirmed on three speperate ocassions for it still to be sent to the wrong place and supposedly there was nothing they could do about it.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Worst customer service team for such a large company. Customer advisers do not log information on the system correctly. They fail to call back when they say they will. Avoid at all costs”
Helpful Report
Posted 3 years ago
Claire Shannon
Unverified Reviewer
“We purchased a kettle 36 days ago and the inside filter has fallen out. We can't get it to go back in. I asked what we could do and was told that they would send a repair man to our house to try to repair it. I send that is not good use of resources for a £20 kettle. The agent then agreed and arranged a replacement. I asked what the process was and was told that we take our kettle back and when it is received in their warehouse the replacement will be sent out, so we then have to return to the tore to pick the new one up. How overly bureaucratic and environmentally poor. I will make purchases from Argos or other suppliers in future. Shame on you Currys.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Non existent customer service. Faulty cooker delivered and due to some very tight time constraints, (long story)I went and brought a replacement so that my electrician could wire it in and get us going straight away. I thought, no problem I'll sort the return & refund tomorrow. Several places on their website & their T&C's said I could return to a store. As I had literally nowhere to store this item while awaiting a lengthy collection process, I put in in the car and took it to my local store. The manager was really unhelpful said I couldn't return to store. So I left it with them anyway as I couldn't take it back. Then the lengthy saga of trying to contact customer service to explain where it was and for it to be uplifted. Their email address is no longer in service. The phone service after a lengthy wait said they couldn't help, neither could the online chat service. No one there will give you an email address to put your complaint in writing. They were happy to take my money and all is probably OK if you don't run into any problems. So the faulty cooker is now in your Stratford upon Avon store awaiting Currys to process my refund, which I've been told I won't get. So all I have left is a letter before action followed by a Small Claims through the court system. I have used Currys many, many times before and never have has such poor service.”
Helpful Report
Posted 3 years ago
Currys is rated 2.0 based on 3,517 reviews
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