Currys Reviews

2.0 Rating 3,417 Reviews
23 %
of reviewers recommend Currys
2.0
Based on 3,417 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 52%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 5 star review on 1st May 2024
Alexander Leon
Currys 5 star review on 2nd February 2024
Kelly Shawn
Currys 1 star review on 31st January 2024
Sebastian
Currys 1 star review on 31st January 2024
Sebastian
Currys 1 star review on 2nd December 2023
Owen
Currys 1 star review on 2nd December 2023
Owen
Currys 1 star review on 14th September 2023
Anonymous
101
Anonymous
Anonymous  // 01/01/2019
Do not buy a TV from Curry’s!! Ever!! I purchased a 2000-pound Samsung tv from Curry’s, but barely used it due to travel and work commitments. When I finally settled in my new apartment and plugged it in, I noticed the areal port was wobbly and the channels were coming up scrambled. I reported this to Curry’s who advised me to get it fixed through Samsung. Samsung’s customer service was horrible and spoke to me as though they were reciting from a drilling manual, they were unhelpful, and I did not feel like my concerns were heard at all. I went back to Curry’s for help and have spent the last 4 months speaking to different customer service agents who each gave me different information and options for the repair! One agent said they’d schedule a pickup and repair the next week and that I’d receive confirmation of this by text following our call, but I never got a text. One agent blamed me for damaging the TV and argued with me for over half an hour about the nuance between words like ‘damage’, ‘fault’, or ‘defect’ when reporting the issue (please note I work in the health sector and have no clue about repairing TVs), it felt like he was trying to catch me out for damaging the TV myself. On another call I was told my case would be flagged for review and that a manager would call me to sort it out, but I never heard back from anyone. Another agent was very candid and said that in his 15 years of experience he has seen a small number of TVs come with weak plastics and ports resulting in faults like mine; he said that although it is insinuated that I broke the port, that would not be the case and I should not accept blame and pay hundreds of pounds to have a Samsung or Curry’s engineer pick up the TV, assess the issue (we all know who they’ll want to blame for the fault), and fix this defect. I even went into a store to vent about these issues and the branch manager literally walked me out to the front of the store and advised me to not back down and escalate the issue within the company as my pleas have been disregarded over and over. It literally seems like this is a joke! I am appalled by the level of customer service I have received, and by the conflicting/confusing opinions and pieces of advice that I was given. This is an unacceptable ordeal. Save yourself some trouble and shop elsewhere (quite frankly, just live without a TV to avoid the headache of ever having to get it fixed)!
Helpful Report
Posted 1 year ago
many years ago I vowed never to shop again with these shisters as they ripped off my elderly mother. I am now receiving emails from them titled "order confirmation, please confirm... " , when I looked at the email, it quoted " fill in a survey to win a prize" ...... confirmation, yes a bunch of total shisters.
Helpful Report
Posted 1 year ago
Wow this is the worst customer service I have ever experienced and left my 87 year old father in tears and without a working fridge freezer. He paid over £500 for Currys to deliver and install a new fridge freezer and to take away his old one. They delivered the product as promised but unfortunately it did not work. All his food spoiled and he could not get through to the correct department. Eventually I drove his to the local store and they sorted out a replacement to come the following week. Even bought he got a delivery time slot and waited in all day, this did not arrive. Did he get any apology from customer services? No of course not! After me spending hours on the telephone, we were to,d that “maybe” he will get it the next day and to wait in again for it. Totally unacceptable. As a goodwill gesture for his ruined food, his numerous phone calls, my trip to the store, a failed delivery they have offered........... a £20 in store voucher! As if we would ever shop there again It’s laughable
Helpful Report
Posted 1 year ago
Paid over £700 for a washer/dryer, & also paid an extra £45 for a Sunday delivery. They had apparently called just prior to their allotted delivey slot, but my phone was switched off. So instead of turning up & knocking my door, their driver simply chose to go home (guess he wanted an early finish!! 🤬), but when I complained they claimed that this was a genuine attempt to deliver, & promptly refused to reimburse me for the delivery fee! Scandalous, & having spoken with orher people, it's a common scam they pull !!!
Helpful Report
Posted 1 year ago
We will never buy from Currys in store or online again .They dont have a complaints department.We have had a couple of nightmare weeks trying to get an electric cooker installed and then uninstalled and taken away.We have learnt that it's extremely difficult to actually speak to a person and when you do they stick to a script of sorry we can't help you . The staff tell you lies to get rid of you and we are waiting for a call from a manager well I don't trust them enough to believe them but they said that they will call 9am to 12 tomorrow which is the 16th Aug 2022.It was a catalogue of errors from the beginning and after over a week we still have an electric cooker in our kitchen with no shelves no grill pan and a blown element and no grill pan still.We have been eating takeaway and cold food.The staff did not do what they said they were going to do ie send an electrician to uninstall the cooker today so we have a new cooker coming from a different store tomorrow so we had to get an electrician ourselves to uninstall it at our cost .What a nightmare it has been I don't recommend you buy anything from Currys online or in store and it continues till Thursday when they say they can pick up the cooker.
Helpful Report
Posted 1 year ago
Did not honour price match 6 promises of a call back before 1 came.
Helpful Report
Posted 1 year ago
I cant find a complaints email address so I have been advise to write here? As you can see, I ordered 2 scooters for my sons birthday. The scooters were delivered, both faulty and returned to the collection point in store and it was confirmed by staff in store along with a member of your telephone customer service team that this collection would take place. This collection has gone missing and the missing collection has now created a multitude of problems for me and I would like to make this email an official complaint in writing. I first called regarding this return 9 days later and was told by a member of your customer service team to allow 10 days and a further 14 days for a refund onto my account. 14 days later , It was then brought to my attention that a payment had been declined against a Your Plan Creation payment plan in which I DID NOT request. Should the return have been issued correctly , this would not have happened to me. I do have other items on my Your Plan Account, all of which are buy now and pay in 12 months. This is because I work as a project sales manager in which I receive monthly lump sums as bonuses. There is no way I would take a monthly finance payment out on this account! As this just came to my attention, the payment is now overdue. I am willing to make this payment, although I am paying for something I do not own and has somehow been lost! I will be in contact with the financial ombudsman over this issue because whoever has stolen these scooters, regardless if they work for Currys or DPD, they have jacked up my credit score!
Currys 1 star review on 11th August 2022
Helpful Report
Posted 1 year ago
If I could give a minus i would. It was the worst experience I ever had. I bought a washing washing machine and it was faulty, they send the ingineer he said it was faulty.so I spend days on the phone trying to get a replacement or a refund.They said they would only replace it if was unfixable,so they just kept passing me to this number dat number going around in circles for 3 days and in the end they send the engineer again, he fixed it fingers crossed.But I will never purchase anything from curry's again as I was going to get a fridge and a freezer and a dryer.I will go where my custom is appreciated keep well clear of currys awful customer service and company
Helpful Report
Posted 1 year ago
To whoever this may concern I am one very unhappy customer and absolutely disgusted with the service I have received recently. I ordered an Xbox game for my sons 10th birthday (5th august) CUR2223606367 Paid full price and am still waiting for price match refund of £17, still not received even though was told 3-5 business days. I received an email to say the estimated delivery to store was 4th august - received an email 5th august 9:50 to say it had been delivered to store. Took our son with us as it was now his birthday to collect and spent 1.5 hours in store and walking around the surrounding stores looking for our parcel because someone had signed it and they didn’t know who it was!!!! His whole birthday was ruined had no game and spent the most part of his birthday afternoon in store with staff that couldn’t help us. Finally concluded on the game now being delivered on Monday 8th and a promise from the store manager that I would get a phone call when it was ready to collect. Here we are on 9th august still not heard from the store, still no refund for the price match and still no email to say where my parcel is I expect you to come up with something amazing as compensation for all my efforts wasting petrol to store and wasting money on the phone trying to sort this out Otherwise I will be taking to social media Kind regards. Kelly Doughty Sent from my iPhone
Currys 1 star review on 9th August 2022 Currys 1 star review on 9th August 2022
Helpful Report
Posted 1 year ago
Biggest clients disrespect! Bought BEKO dishwasher which came damaged. As it's out of stock, agreed for 20% refund. Already a month waiting for promised refund and every time I'm asking on chat where is my money, they extending refund term for another 14 days. Absolutely brakeage of Currys terms and conditions and biggest clients disrespect. Never ever again purchase from Currys!!!
Helpful Report
Posted 1 year ago
Worst customer service team! All should be fired! Always hanging up the phone.. if you don’t like your job then just leave kmt!
Helpful Report
Posted 1 year ago
Ok so just been to currys in Rhyl with my 72 year old mother in law. On arrival we found the television she was looking for so we asked for some assistance and we greeted by the most rude obnoxious disgusting member of staff I have ever come across in my life. We asked about a TV which we were told its not in stock can we order in then we were told no. When I asked could she tell me why it was on show her reply was I'm not arguing with you shook her head and walk away to other members of staff which she then complained about us and they found it funny stood there laughing at us. The member of staff name is LAURA and I would avoid Rhyl currys at all cost. I am also contacting currys direct to deal with these staff members.
Helpful Report
Posted 1 year ago
Web sites out of date, visited store to find product unavailable to purchase on day, ordered same on Amazon for £9 cheaper!
Helpful Report
Posted 1 year ago
Bought a washing machine for a flat. Delivery drivers were past their sell by dates and had as much life as a gone off lettuce. They refused to take up stairs as it had more than 4 steps why do currys have old lazy men delivering big heavy appliances. Right man for the jib should apply. Appealing service will.never buy from them again
Helpful Report
Posted 1 year ago
Today I have visited the shop in Wesfield ,Stratford. I was interested in a Lg speaker. I have asked for help because the speaker was not functional. A guy with glasses a bit bitter from the beginning was not able to use the buttons on the desk. I have asked him how can I buy the product if I cannot hear it. He replied with the same bitter voice that it is the LG fault not his . Now ,as a seller you suppose to look for one functional item when a customer it is interested. It is the 3rd bad experience with Curry's and the last one
Helpful Report
Posted 1 year ago
We were at Curry’s in Sealand Road, Chester yesterday. We spoke to a shop assistant first about the purchase of a washing machine. Not very welcoming at all. We decided to leave the store for a coffee and returned later. We saw a woman assistant this time. She was very rude, I was there ages before the could take her eyes off her mobile phone, no hello and was not pleased when we tried to explain that we have seen the machine we wanted. We decided to purchase it but her sour face said it all. No thank you or good bye at all. We will not visit Curry’s in Chester ever again.
Helpful Report
Posted 1 year ago
I was looking for a Dishwasher and it was advertised at £343 with Currys. The price increased overnight and Currys was now selling it at £399. I then found the same product at £338 with another vendor. Currys said they Price Match all products. When I showed them the vendor's price, I spoke to 5 different person over a week and each came up with a different pretext not to price match; VAT number is not showing on their website, which I got from the govt tax site and gave to Currys, then they claimed it's is not a legit UK company, so I sent them the link from companies house showing it's a registered company. Then they said the sale conditions are different, I copied what Currys sale condition is for price match and showed it's the same! They tried to come up with all kind of gimmicks, eventually telling me 'the company's sale condition should completely match that of currys!' I asked if there is a template condition somewhere that all companies copies so that everything is matched! It's quite obvious each company has their own general sale conditions. Currys has a list of condition to match for the price promise, and the other vendor match that 100%, still Currys refused the price match. I reported Currys to the Trading Standards for fake publicity and bought from the other vendor, who they claimed was not legit, and got delivery on time!
Helpful Report
Posted 1 year ago
Currys costumer care is absolutely ridiculous and rubbish ! I purchased a fitted fridge-freezer , When purchased mentioned I am disabled and used fridge to stack my medicine ! I asked for earliest as possible! They arranged for 2 weeks time which is today ! I had to work from home ,it supposed to deliver from 7:00 untill 11:30 ! I have waited until 5 ! They didnot deliver! After loads of follow up call and spending near 1 hour on phone , waiting on the line , they said driver couldnot find your address and they arranged to deliver on 06/07/2022! My home is really easy to find , everyday I have delivery ! I cannot believe they could not find my address, why didnot contact by email or telephone?? It is very upsetting , the weather is so warm ! It is hard to cope without fridge even for healthy people! I had to order food nearly two weeks and now another two weeks ! Curry Costumer care are very rubbish ! When you want to buy, they encourage you and they show costumers are important but actually not ! They only want to make money ! They charged me for delivery , for remove for fitting and … But still I donot have anything ! When you ordered they charged you but how they compensate me for 1 month without fridge ! I have very very funny text now from Currys Hi! Great news, your tech from Currys is in stock and will arrive Wed 06 Jul Ref:743..,,,,, If you won't be in and want to pick a new visit date, go to https://visitupdate.currys.co.uk Thanks, Currys
Helpful Report
Posted 1 year ago
Delivery.
Currys 1 star review on 21st June 2022 Currys 1 star review on 21st June 2022
Helpful Report
Posted 1 year ago
Lied to about reasons they wouldn't price match including returns policy (which was better than Currys), the competitor was not a UK company (they were) etc. Issued a voucher by Currys which they then declined, failed to call me back over 5 times, webchat team refuse to raise complaints, don't understand the issue and do very little but take a look time to deal with (I am up to 7 hours and counting!) Really poor service, unclear returns policy, much better customer service from competitors which I would recommend in a heart beat. Avoid.
Helpful Report
Posted 1 year ago
Currys is rated 2.0 based on 3,417 reviews