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Currys Reviews

2.0 Rating 3,492 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,492 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mike Marx
Unverified Reviewer
“shocking phone service. overcharged £20 no TV manual, no support, cant call the store. bad bad bad.”
Helpful Report
Posted 2 years ago
E Sellings
Unverified Reviewer
“I bought a laptop at the Brighton store that was in fact, used by someone else before as it had the previous user's details still stored on it including their passwords and bank card details. When I took it back to the store and showed it to them, a staff member in the store suggested that this laptop may have been bought online, returned as unused and no one checked it. Utterly unprofessional for such a large retailer to have such low standards of service.”
Helpful Report
Posted 2 years ago
Karen Vaughan
Unverified Reviewer
“Awful customer service. What happened to Currys - in the last few years they have gone downhill. No staff on the shop floor and the ones that are there are useless, rude and dont have a clue. Bought a vacuum, had it delivered, it was broken. Went into Currys in Hayes and the customer service rep was uninterested and verging on the edge of rude. Said Currys would email me with a pickup date and confirmation of replacement - this email was meant to be the following Monday. By Wednesday no email received - went back into the shop, the lady on the customer service counter rang through to the customer service group, again they promised an email next day with pickup and delivery details. This email did not get sent. Waited 5 days, rang customer services - option 2- the person on the phone had no idea who to contact, kept saying she didn't know and couldn't help - all she kept saying was it will get sorted next year. This has been going on now for nearly a month and not one single person has been helpful or exhibited any kind of customer service. DO NOT PURCHASE FROM CURRYS - they take your money and do not follow through, Now we are left without a vacuum and not idea when this will be resolved.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Bought iPhone as a gift for Christmas, (this is a significant purchase for my budget). I bought specifically from curry’s as It Said I could pick up from local branch at specific time . Went over 20 miles several buses to collect and no one could help me in store not in stock in store as don’t have one clueless . I have tried to resolve via phone, internet, can’t get through . I have a hole in my bank account and no gift and no date of when it will arrive . Awful avoid”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Absolutely fuming 😤 Absolutely terrible customer service. We will not use currys again. Purchased a TV as a Christmas present, which arrived today with a broken screen. Did a live chat with customer service as we wanted to exchange it at a store tomorrow, to be told by a very unsympathetic Currys rep that we can't return to store, we have to send back ourselves via dpd and it will take at least 14 days to get the exchange. And then be sent a new tv via dpd who broke the first one! She refused to let us chat to a manager. Now we have to send a huge tv back by dpd and wait long after Christmas until we can get a new one for the Christmas present. Not getting an exchange, we will go elsewhere. Thanks for ruining our Christmas Currys. NOT HAPPY”
Currys 1 star review on 21st December 2022
Helpful Report
Posted 2 years ago
Keith Conway
Unverified Reviewer
“They turned up today with my new washing machine. I'd paid for them to take away the old one and install the new one. They did neither. On phoning they tell me the extras I'd paid for had been rescheduled. For 6 weeks time! So I'm looking at a new maching machine sitting idly in the middle of my kitchen floor.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Most awful customer service experience. Ordered an iPad online. Received order confirmation email. No delivery. When chased the delivery was told that the order did not exist. Apparently they had a technical issue. The money was taken though. Over 4 weeks and still no refund. Tried all forms of media to get it sorted but no chance. Ignoring emails, social media comments and messages and phone calls are hung up on. Don’t ever buy anything from Currys most awful company.”
Helpful Report
Posted 2 years ago
AB Shopper
Unverified Reviewer
“Ordered printer. Paid extra for named day delivery. Received email day prior stating I would be given 'one hour' estimate of delivery time by 11am on day of delivery. Sat in all day, received email 2.46 pm stating delivery delayed until following day with same 'I would be given 'one hour' estimate of delivery time by 11am on day' - now have to take another day off work on off chance they may deliver. Tried ringing, after 5 minute loop got recorded message to ring courier! Problem is the courier doesn't provide a number or email, so how can I! Total abdication of responsibility by Currys, my contract is with you Currys, not the courier! I would ring courier, but they don't give a number or email. Why did I pay the extra delivery when Currys can't fulfill? Are Currys going to refund extra delivery cost? Er, no because I paid with £20 voucher and rest using card, I am only entitled to 64% on card and rest in another voucher? Unbelievable! Are Currys going to refund a days wages for extra day off to take delivery? No, I'll have to take that hit. Currys you are the worst! When item finally delivered following day, top tape on box split, had package been dropped or just tampered with? After telephoning complaint yesterday I was offered refund of the 'extra' paid for delivery, problem is Currys didn't have the decency to refund the full amount - 36% given as a'voucher' for Currys despite me stating I would never shop with Curry again. Currys you really are a despicable retailer. My advice, find a proper retailer, because Currys don't give a damn. Currys have obviously given up - will Currys be the next to go under? If Currys can't improve customer service they probably will be.”
Currys 1 star review on 29th November 2022
Helpful Report
Posted 2 years ago
Stephen Morris
Unverified Reviewer
“The worst shopping experience ever. Ordered a television. Delivered wrong one. Returned it within hour. Assured correct one would be delivered. Heard no more. Contacted customer services. They said go back to shop and collect a television. Three hours spent in shop who refused to give me the television I'd paid for. Unpleasant shop manager said "There's no way you're taking a television out of here today" even though we were standing next to half a dozen of the very model I'd paid for. Said new television would be delivered sometime in the future. Not very hopeful. If there's a worse place to shop I hope I never enter it's doors. Even the staff hate the place. No compensation offered. No incentive to shop there again. Been sixteen days now of bashing my head against a brick wall. As a pensioner who just had covid and then been hospitalised after two small strokes I really don't need this stress. Some companies will go to great lengths to make their customers feel valued. Some companies only pay lip service to that ethos. To make things worse, when I returned the television to the shop I was offered no proof that I had returned it, and was assured that the problem was solved, new television on way. Now I'm told that they won't refund me because I have no proof of return. Currys have just told me they're keeping my money. I'm a pensioner, I've just had two strokes, I'm on my own and don't know where to turn.”
Helpful Report
Posted 2 years ago
Joanna
Unverified Reviewer
“Returned the item to store but they don’t want to receive the return. Customer service don’t want to provide a label so I can leave it with a courier of their choice. Ruined my weekend with what should be simple task. Useless. No email to confirm return request. Customer services say they have no use of their own reference numbers provided for the returns. I think they just don’t want returns and they make every human possible effort to prevent returns. Do no recommend. This is not how a serious business operates.”
Helpful Report
Posted 2 years ago
Mr Walker
Unverified Reviewer
“Purchased oculus quest from Currys on line , as they didn’t have it in store ,, so after 3 days it came by dpd couriers , opened this to set it up for my granddaughter but shock horror when opened no hand controllers only a head unit , I called Currys customer service and they opened a request to return it , that day I went into store and purchased a ring door bell and told the assistant about the controller’s missing , she said just wait there I will ask my manager if we can exchange it, she came back and said if you can fetch it and bring it in store we will honour the on line price and exchange it for you , so I got in my car went home and then returned to the store with the oculus quest, on arrival saw the same assistant which said I’m sorry the other manager has now said we cannot do it sorry about that. So Currys arranged collection for a exchange or money back. Dpd collected and gave me tracking number, now can’t be tracked requested a manger call back called everyday still not had call back or money back or replacement product , I have a recording on the ring doorbell of courier collection , but Currys don’t want to sort it out and just keep saying a manger from escalation will ring you. Six days no one phoned me from Currys or no refund or replacement. Currys. Ripped me off I have now got to contact PayPal and my bank. Don’t buy as customer service don’t want to help. Excuses on daily basis from them leaving me the customer at a financial loss of £349.99 for the vr and out of pocket travelling to and from store and phone calls. DONT BUY RIPOFFS regards mr walker”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Had an oven delivered for my elderly parents, which was left on the floor and their old oven removed. Even though we had paid an £90 installation fee they told them to get an electrician. It is virtually impossible to speak to anybody. I even took the afternoon off work to visit a store and still couldn’t get answers. ( it seems to be something which is regularly done ) . A refund takes 3 to 5 working days so with the weekend it’s going to be 7 days before we will get our money back, and nobody has any concerns about the fact that it’s still sat their and it may be days before we get an engineer out. When they phoned me about my negative feedback I asked why they had taken their cooker, even though we hadn’t paid for the service, they told me to report it to the police and said he was cutting me off and he did”
Helpful Report
Posted 2 years ago
Dave
Unverified Reviewer
“Currys 15.10.22 I am appalled with the return procedure for Currys, I had to chase them up several times for a return Label. Eventually I did speak to someone who was good at her Job (unlike others). On the 19/10/22 the lady even called me back to make sure I have received the return label, she could not understand why I had not been sent as it was on the system. She also gave me a complaint reference number. She did apologise for the level of service of I had received from the call centres. Currys return policy is an absolute shambles and their call centres are awful, you are kept waiting for ever and a day, I have never known a return like it from any other retailer. My Purchase date was the 11/10/22 and my refund was finalized on the 12/11/22 When I purchased the item I received at least 11 emails from Currys but when I wanted to return the item I had to chase them all the time and they would not email me back. Currys Made the return so stressful and difficult. More to the point why do they not email you the reference number for your complaint instead of asking you to make a note of it in the call on the 19/10/22. I have shopped at Currys for as long as I can remember and this is the worst experience I have ever had, Disgraceful. I tried my best with their call centres and even tried to chase up my complaint and have still not heard a word from them (15/11/22). No one had an Idea or a clue. i am done with curry's will not shopped with them again ..”
Helpful Report
Posted 2 years ago
Michelle Davis
Unverified Reviewer
“Went in store and bought a lenovo pc. Decided to exchange it for a more expensive acer touchscreen pc. The guy refunded me onto a gift card for no reason!!! I then found the acer pc £174 cheaper on amazon phoned twice before going to the store to claim partial refund according to their price match snd made some excuse not to give the price difference. Spent £20on cab fares there and back wouldn't give that either. Bunch of crooks. Never again.”
Helpful Report
Posted 2 years ago
David
Unverified Reviewer
“I purchased a 75" TV and sound bar that was free with the TV in the Black Friday deal, the sound bar stopped working after 2 hrs, I took it back for a replacement and the same again. I took that back and wanted to up grade and pay the difference, I was told this is not possible and so the TV and the sound bar had to be collected. This was arranged for Tuesday last week, the truck arrived but could not collect due to no wrapping for the TV, I had explained the packaging had been disposed of originally. So the collection was rescheduled for Saturday just gone, I got a text to confirm, 2.30 - 4.30pm so all good, then I get a call from the drive at 2pm saying he will be with me in 30 minutes, I get the tv and all the bit by the front door to make it easier for the driver. At 4.30pm I tried to call the driver to see if he was lost but no answer. 5pm I get a text to say "Great new your tech in now in stock and will be delivered on Tuesday" I never did get the TV collected!!!! So I have wasted 2 days over this when really a simple sound bar upgrade would of done the trick for me. I have since got a new TV and sound bar from Argos. Lets see what happens on Tuesday 22nd November......”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Claim to price match any UK retailer in store or online but that's complete rubbish. When I asked for a price match they initially tried to suggest the competitor 'didn't accept returns' which was nonsense and then said 'we don't price match with this retailer'. This from Curry's website "You won’t get it cheaper. Full stop. We’ll price match any product against any other UK retailer, online or in store. We’ll also match discount codes." Not good at all.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“The worst ever customer service to deal with! Honestly! End of Sep, I ordered a Dyson with a collection from the store. When I came for the product, the hoover was faulty, but the assistant tried to tell me that this was a design(!) and later forced me to take it and swap for a new one in a different store. Didn’t agreed and got a refund after 5days. A week later, the price has been increased for another 100£ so I had to wait until now with purchase same product once again. While ordering the product, an error came up on my screen “something went wrong,we cannot process it”. I didn't get any order confirmation but money 359,99£ has been taken from my account! I called customer service and was advised to wait for 48h. Nothing happened; I called again to put in place a claim and was promised I’d get everything over email- no didn’t get anything. The Assistant also refused to email the bank to cancel the payment to make it smoother. At that moment 5days passed, I do not have product (which based on order I should have Already) and I do not have my money, £359,99! Redicilous, poor and very unprofessional service! Do not recommend it to ANYONE!!!”
Helpful Report
Posted 2 years ago
Kevin
Unverified Reviewer
“To withhold £700 from people in this current climate is sickening. They have lied to me over and over. Generic scripted answers of we are doing our upmost to help you today blah blah Delivery not attempted just a message after the delivery day past saying congratulations your order will be out for delivery in 2 week. I've contacted them 3 times to cancel and get a refund. Each time the same response. The depot even called me 2 days ago to say they are still coming with the order. Each time it's Like its the 1st time hearing it. Yes thats the order cancelled please be assured the money will be in your account soon. Lies no money received. Been weeks now and still waiting. Currys your on my black list.”
Helpful Report
Posted 2 years ago
Tom Elson
Unverified Reviewer
“Please be awear buying online with currys is a massive risk especially when you have to return the item for a refund constant excuses in regards to payment refund and the dpd they use to collect the item does not show item returned or delivered back to currys so after 30 days still no refund and i will have contact my card issuer NEVER AGAIN!!!!.”
Helpful Report
Posted 2 years ago
Gregory Jansen
Unverified Reviewer
“Absolutely appalling and I would never recommend Curry’s to anyone. I purchased a tumble drier, paid in full including for a specified delivery window 9am to 1pm at an additional £55! I booked time off work for the delivery. The delivery arrived on the due date before the delivery window and just while I was leaving to take my daughter to school ( that is why the specified and paid for delivery window) when the delivery driver was told to come back please during the specified time, he stormed off and were quite rude. Upon my return I called Curry’s to be assured once again that it would be delivered that same day in the correct window When the delivery did not arrive, I called CS again to be told that they had messed up but that it wound be with me before 4pm that same day. Needless to say it never arrived and at 4:30 I was again onto CS. After nearly 30 minutes of absolute nonsense, I was eventually put through to a manager or so I am told. This person confirmed that they had messed up and they were sorry, issued a credit for my £55 missed delivery and promised to make the delivery this Sunday and would send an email today to confirm Well, the email never arrived and 3 calls later over a period of more than 1 and a half hours wasted on the phone with 3 different people only confirmed that my order is not scheduled for delivery on Sunday or ever. I repeatedly asked to speak to a manager but who was conveniently unavailable Hiding behind a call centre in RSA is not going to solve matters This problem is not going away and is just going to get worse and worse. On Sunday I will be personally visiting my local Currys store for a discussion with the manager. We will see where that goes. If the issue is not resolved to my satisfaction, then it’s off to London to the HO for a personal chat with a Director. If that fails to bring satisfaction then it’s off to solicitors without prejudice save for costs I refuse to accept being fobbed off with poor service and outright dishonesty. I’m not Interested in a refund but I do insist the goods paid for are delivered promptly and further that appropriate compensation is received Enough! We shall see if Curry’s does the right thing or if this review is even published (copied and screenshot)”
Helpful Report
Posted 2 years ago
Currys is rated 2.0 based on 3,492 reviews
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