The worst ever customer service to deal with! Honestly! End of Sep, I ordered a Dyson with a collection from the store. When I came for the product, the hoover was faulty, but the assistant tried to tell me that this was a design(!) and later forced me to take it and swap for a new one in a different store. Didn’t agreed and got a refund after 5days. A week later, the price has been increased for another 100£ so I had to wait until now with purchase same product once again. While ordering the product, an error came up on my screen “something went wrong,we cannot process it”. I didn't get any order confirmation but money 359,99£ has been taken from my account! I called customer service and was advised to wait for 48h. Nothing happened; I called again to put in place a claim and was promised I’d get everything over email- no didn’t get anything. The Assistant also refused to email the bank to cancel the payment to make it smoother. At that moment 5days passed, I do not have product (which based on order I should have Already) and I do not have my money, £359,99! Redicilous, poor and very unprofessional service! Do not recommend it to ANYONE!!!