Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,464 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,464 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Noel

Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

"Sandra"

Alexander Leon

Currys 5 star review on 2nd February 2024

Kelly Shawn

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad customer service!!!I was Sold a JVC tv which started to give problems in no time. Went in store an take the tv an it was not a pleasant process. My friend also had this same telly with the same issues which she got the choice of a tv exchange while I got a hard time In store and was not offered the same. Would not recommend buying from Currys pc!”

Helpful Report

Posted 2 years ago

“The worse company ever. Especially delivery team. Driver Kieran delivered parcel 32 cross my street. Mine was 33 so next one,but he just passed my area, I seen him by window. Have been contacted Currys four times and I finally I had to raised official complaint. Still waiting for sorted out my delivery On customer service told me twice that my item will begin delivery next day morning,that I am first on the list. Now offered me delivery two days later!!! I am already lost money for two days unpaid holiday, and food worth over £100 which I must putting to bin. Because I recycled my old fridge. Don't using their delivery service!!!!! Arrange your own transport otherwise you being waiting days and hearing only lies!!!!!”

Helpful Report

Posted 2 years ago

“Bought new Candy Gas Hob. Quality was so poor I had it removed and purchased a different brand. Emailed Curry’s Customer Services and got absolutely nothing by way of reply. No way of getting out of it, my complaint was ignored. Even poor customer services send a rubbish reply. Where does this put Curry’s?”

Helpful Report

Posted 2 years ago

“Still ongoing problem , purchased a 65 inch samsung tv for £599 in january and within 2 months lost it’s picture but they state they cannot replace and Samsung have to send out an engineer to confirm there us a fault this has been going on now for over a month with no picture and no engineer even though we contacted Samsung ourselves , terrible customer service from both Samsung and Currys and as a retail business owner ivam stunned they are even operating ( do not buy from Samsung or Currys ever ).”

Helpful Report

Posted 3 years ago

“The Price match took so long I had to get another product. Calling customer service was awful and they couldn’t even explain how to submit a price match request. Really so difficult to use it is a false promise”

Helpful Report

Posted 3 years ago

“I have an awful experience with Currys. I broke my fridge/freezer around 3 months ago, and I ordered a replacement from Currys. I called up to say I knew nothing about fridges and if I ordered the wrong one, would I be able to return it? They said yes of course, they'd take it back right away and I could order a new one. When the delivery men arrived they said I had ordered the wrong type (fixed vs sliding) and that they would send a specialist out to fit it next week. The specialist came and said they were totally unable to do this, that I needed a different fridge. I called Currys to explain and swap and after about half a day being sent around 101 different 3rd parties I got through to someone who approved the return and refund. They do not offer exchange on anything more than 10% more expensive/cheaper. I immediately ordered the correct fridge, the money was taken from my account and then I got an email to say it was out of stock and I would be refunded. I was not nearly £1k down and could not afford to order a new fridge freezer until I got my refund. A weeks later (and not now with no fridge freezer) I got my refunds and ordered another one. It was set to come on the 29th April, as per the confirmation page when I ordered but when the confirmation email came through it was the 5th of May! No acknowledgment from Currys about this but at this point I was too exhausted with the situation to complain. I waited another week with take aways and great expense. They then came yesterday with the wrong fridge. I have the same confirmation page as I mentioned above and the confirmation email BOTH saying the fridge freezer I ordered and a totally different one sat in my flat. The lovely delivery drivers let me keep incorrect one so I am no longer eating deliveroo every night but I have had to go back to the customer service helpline. They clearly do not believe me that I did in fact order the correct one, despite my repeated offer to send them my confirmation email. The product code for the fridge I have is in fact the one on my email, despite the description and the photos being the one I wanted. It must have been an error on the website. They will not exchange this as there are no fridges onsite within 10% of the one I ordered, they want to take it back and leave me without a fridge for a few weeks again and order the new one! I have asked to speak to a more senior customer service manager and they will call me back within the next 24/48hours... I'm not holding my breath.”

Helpful Report

Posted 3 years ago

“Terrible service from the start. I bought a microwave £225 witch was okay as I knew whet I wanted, then I asked about a kettle and toaster in yellow and they said they had no stock at both branches in Hull. So he said we might get stock at a later date , when I got home I found they had stock and could deliver it to clough road branch where I was an hour earlier so why wasn't I given the chance to order it there ?. I've just picked up the order in two parcels, when I got home (40 miles round trip) there was 1 kettle in yellow which is correct and a Russell Hobbs IRON in the other parcel NOT A TOASTER. I rang customer service and all I can say is there is no hope for Currys. I found it almost impossible to understand her, she kept saying you've got your kettle and toaster what's Rong with it, so I can't do toast on an Iron to a reply so you want to return it then I replied I just want what was on the order. This went on for four or five minutes which I was getting very annoyed but tried to stay calm , she then asked me to hold for a minute five minutes latter came back and said she was confused ? 🤬. So I quit the call. Now it's another 40 miles to try and get the right toaster then it will be another 40 miles to pick it up, needless to say I am fuming.”

Helpful Report

Posted 3 years ago

“Website is awful, the comparison and half the time product links don't work on mobile, when shopping you enter your postcode for the stock check, tells you it is available for delivery, get to the basket, its collection only. Try the live support and they tell you it's tough luck, definitely not a bug and the delivery check isn't accurate until you get to the basket. You go in-store, the staff do not seem all that knowledgable and 90% of the products on display are not in stock. If by some miracle you do find what you want and buy it, they want your address and email for some reason.”

Helpful Report

Posted 3 years ago

“Attempts to get a new faulty washing machine repaired, replaced or refunded a week after delivery was impossible. Non existent customer service, they do not respond to email, drop lines if phoning. Sometimes you might get lucky and get though after 20 minutes or so but it invariably ends with 'the system is down, call back tomorrow'. Absolutely useless company. I'll never buy from Currys again. and appear incompetent. I will never but from Currys again.”

Helpful Report

Posted 3 years ago

“Absolutely atrocious customer service! I ordered something online and accidentally put in the wrong postcode - bearing in mine the entire address was correct, it was just the postcode. I contacted their agents online and they told me that they would be able to change the address and send me the product to my correct address. He said he has notified the delivery team. A week had gone by, months have gone by and I keep trying to get in touch - they cut me off and we don’t even get past the details. I placed my order in December and curry’s have completely ignored my request for a refund - kept telling me that they will get back to me after notifying headquarters but I get no phone calls. I also told the agents to email me all the information and they said yes we will but I get no evidence of their chats. Nothing! I paid £70 for my product and they haven’t given me my money back or my product. I don’t recommend ordering from curry’s at all. Very poor service and unreliability in terms of delivery.”

Helpful Report

Posted 3 years ago

“Order on 02.03.2022 Delivery not received till tonight”

Helpful Report

Posted 3 years ago

“I never feel the need to write reviews, but on this occasion i have no choice. I bought a Sony TV on the 1st January 2022. Recommended by a member of staff. Cost being £1,789.00. Now 3 months down the line the tv is not working, cannot get hold of anyone at curry's , directed to Sony , who are as bad as curry's, useless. After 3 calls made to Sony they have now sent me questions to answer, are they for real. Either send someone out to fix it, or give me a new one that is actually going to work, and not break after 3 months. To be honest your customer service is appalling, what take our money that we earn , then treat us with like idiots. If i treated my customers like you treat yours , i would not be in business. Have a bit of self respect & treat your customers like humans, we are not robots. I will be going into a curry store to talk to a manager, lets hope one exists. I can promise you , i will never shop with curry's again.”

Helpful Report

Posted 3 years ago

“Will not price match just fob you off It's all a con shop else where ie John Lewis”

Helpful Report

Posted 3 years ago

“NEVER BUY FROM CURRYS, CONNED 82 YEAR OLD PENSIONER - Buy from John Lewis, who are honest, decent, they care about their customers. Terrible customer service, drawn out, stressful, a battle. Currys endorsed criminal behaviour, did not help, took months to get any response, had to go through mediators, still no help. This has cost 500 pounds, so much money to just burn, so upsetting. I will never buy from Currys, if I save one person the same awful experience, I will be happy. Choose John Lewis, you will be safe dealing with a decent company.”

Helpful Report

Posted 3 years ago

“Currys - worest experience i visited the store in Thurrock and unfortunately i was not welcomed then i asked one of the staff on the shop floor at the front but instead i received hand gesture from the individual who claimed to be the store manager. This very disappointing and i am very upset from the situation. think the staff name Marvin or Marcin and he is unprofessional and incompetent to use hand gesture on front of his peers. Ended up leaving the store disappointed at currys more than anything else”

Helpful Report

Posted 3 years ago

“An absolute joke of a place. The store in parkhead glasgow doesn't even sell phones but shows they are in stock on website. You can't use a gift card to buy phones either! Customer's service appealing agent hung up on me and refused to raise a complaint based on customer experience. I will be telling my friends and family to stay clear of the place.”

Helpful Report

Posted 3 years ago

“The absolute worst customer service I have ever had. The sent my cooker on the wrong day, then missed a delivery, and are impossible to contact on the phone.”

Helpful Report

Posted 3 years ago

“I wish i could give zero stars to this awful company. They can't care less for their costumers. Received an email 10.35-"Your order’s ready to collect", went to the store 11.15 in the biggest traffic -just to find out my item is sold out?!?!They offered me something totally different and much cheaper. Rude and unprofessional costumer service with badge with no name on it! Sent an email to complain and here is the answer :"This mailbox is no longer active". AVOID AT ANY COST THIS COMPANY!!!! Waste of time and money!”

Helpful Report

Posted 3 years ago

“Terrible company , purchased a logic double oven cooker 2019. Top oven kept cutting out , man came out fixed it once he'd gone same thing happened again . This carried on two more times . Engineer said he couldn't fix it . Told currys they said I had to get the engineer to submit a report before I could get a replacement or refund . Did this he said he would , I gave it a month and rang currys again. No report made . Repeated this process three times after which the phone was just put down on me each time . I gave up , had to buy a work top oven to enable grilling of food as the top oven acted as grill aswell . Diabolical service who dont care about their customers , integrity of products or reputation”

Helpful Report

Posted 3 years ago

“Hi Currys I need to make a complaint against to your unprofessional stuff who dealing with the delivery’s and costume services who are misleading with curry’s clients. 1st of all I have ordered tv 08/03/2022 and on your online site let me to prosed my payment saying curry’s has Samsung 75” 60A in stock but after everything done i have received the email that curry’s doesn’t have this tv in stock so why you guys let people to make the payment if you don’t have the item with you?this is unprofessional completely and feel like curry’s cheating there clients. How ever I had to call costumer service and told the please arrange my delivery date ASAP due to kid’s birthday coming soon then they arrange 16/03/2022 which is today 11.40am to 3.40 pm.Driver name was Rajkumar according to tracking details.then I rang the curry’s customer service at 3.40 pm asking where is my item and lady who was in costumers service said it’s traffic and driver will bring your item in 20 minutes time.after 30 minute when I check the tracking details I saw my delivery date has been changed to 18/03/2022 then I got very upset again with Curry’s as I arrange my day off today.then I rang again to Curry’s costumers service and asked why you guys change the date to 18/03/22 then someone said can’t do delivery today because vehicle is broken which is raw lies.I’m really really upset and disappointed about Curry’s now and I’m going to spread this news to all my friends and social medias this how Curry’s treat their clients.Curry’s,why are you guys doing like this to innocent people???”

Helpful Report

Posted 3 years ago

Currys is rated 2.0 based on 3,464 reviews