Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,476 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,476 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely atrocious customer service! I ordered something online and accidentally put in the wrong postcode - bearing in mine the entire address was correct, it was just the postcode. I contacted their agents online and they told me that they would be able to change the address and send me the product to my correct address. He said he has notified the delivery team. A week had gone by, months have gone by and I keep trying to get in touch - they cut me off and we don’t even get past the details. I placed my order in December and curry’s have completely ignored my request for a refund - kept telling me that they will get back to me after notifying headquarters but I get no phone calls. I also told the agents to email me all the information and they said yes we will but I get no evidence of their chats. Nothing! I paid £70 for my product and they haven’t given me my money back or my product. I don’t recommend ordering from curry’s at all. Very poor service and unreliability in terms of delivery.”

Helpful Report

Posted 3 years ago

“Order on 02.03.2022 Delivery not received till tonight”

Helpful Report

Posted 3 years ago

“I never feel the need to write reviews, but on this occasion i have no choice. I bought a Sony TV on the 1st January 2022. Recommended by a member of staff. Cost being £1,789.00. Now 3 months down the line the tv is not working, cannot get hold of anyone at curry's , directed to Sony , who are as bad as curry's, useless. After 3 calls made to Sony they have now sent me questions to answer, are they for real. Either send someone out to fix it, or give me a new one that is actually going to work, and not break after 3 months. To be honest your customer service is appalling, what take our money that we earn , then treat us with like idiots. If i treated my customers like you treat yours , i would not be in business. Have a bit of self respect & treat your customers like humans, we are not robots. I will be going into a curry store to talk to a manager, lets hope one exists. I can promise you , i will never shop with curry's again.”

Helpful Report

Posted 3 years ago

“Will not price match just fob you off It's all a con shop else where ie John Lewis”

Helpful Report

Posted 3 years ago

“NEVER BUY FROM CURRYS, CONNED 82 YEAR OLD PENSIONER - Buy from John Lewis, who are honest, decent, they care about their customers. Terrible customer service, drawn out, stressful, a battle. Currys endorsed criminal behaviour, did not help, took months to get any response, had to go through mediators, still no help. This has cost 500 pounds, so much money to just burn, so upsetting. I will never buy from Currys, if I save one person the same awful experience, I will be happy. Choose John Lewis, you will be safe dealing with a decent company.”

Helpful Report

Posted 3 years ago

“Currys - worest experience i visited the store in Thurrock and unfortunately i was not welcomed then i asked one of the staff on the shop floor at the front but instead i received hand gesture from the individual who claimed to be the store manager. This very disappointing and i am very upset from the situation. think the staff name Marvin or Marcin and he is unprofessional and incompetent to use hand gesture on front of his peers. Ended up leaving the store disappointed at currys more than anything else”

Helpful Report

Posted 3 years ago

“An absolute joke of a place. The store in parkhead glasgow doesn't even sell phones but shows they are in stock on website. You can't use a gift card to buy phones either! Customer's service appealing agent hung up on me and refused to raise a complaint based on customer experience. I will be telling my friends and family to stay clear of the place.”

Helpful Report

Posted 3 years ago

“The absolute worst customer service I have ever had. The sent my cooker on the wrong day, then missed a delivery, and are impossible to contact on the phone.”

Helpful Report

Posted 3 years ago

“I wish i could give zero stars to this awful company. They can't care less for their costumers. Received an email 10.35-"Your order’s ready to collect", went to the store 11.15 in the biggest traffic -just to find out my item is sold out?!?!They offered me something totally different and much cheaper. Rude and unprofessional costumer service with badge with no name on it! Sent an email to complain and here is the answer :"This mailbox is no longer active". AVOID AT ANY COST THIS COMPANY!!!! Waste of time and money!”

Helpful Report

Posted 3 years ago

“Terrible company , purchased a logic double oven cooker 2019. Top oven kept cutting out , man came out fixed it once he'd gone same thing happened again . This carried on two more times . Engineer said he couldn't fix it . Told currys they said I had to get the engineer to submit a report before I could get a replacement or refund . Did this he said he would , I gave it a month and rang currys again. No report made . Repeated this process three times after which the phone was just put down on me each time . I gave up , had to buy a work top oven to enable grilling of food as the top oven acted as grill aswell . Diabolical service who dont care about their customers , integrity of products or reputation”

Helpful Report

Posted 3 years ago

“Hi Currys I need to make a complaint against to your unprofessional stuff who dealing with the delivery’s and costume services who are misleading with curry’s clients. 1st of all I have ordered tv 08/03/2022 and on your online site let me to prosed my payment saying curry’s has Samsung 75” 60A in stock but after everything done i have received the email that curry’s doesn’t have this tv in stock so why you guys let people to make the payment if you don’t have the item with you?this is unprofessional completely and feel like curry’s cheating there clients. How ever I had to call costumer service and told the please arrange my delivery date ASAP due to kid’s birthday coming soon then they arrange 16/03/2022 which is today 11.40am to 3.40 pm.Driver name was Rajkumar according to tracking details.then I rang the curry’s customer service at 3.40 pm asking where is my item and lady who was in costumers service said it’s traffic and driver will bring your item in 20 minutes time.after 30 minute when I check the tracking details I saw my delivery date has been changed to 18/03/2022 then I got very upset again with Curry’s as I arrange my day off today.then I rang again to Curry’s costumers service and asked why you guys change the date to 18/03/22 then someone said can’t do delivery today because vehicle is broken which is raw lies.I’m really really upset and disappointed about Curry’s now and I’m going to spread this news to all my friends and social medias this how Curry’s treat their clients.Curry’s,why are you guys doing like this to innocent people???”

Helpful Report

Posted 3 years ago

“Never going to use curry’s again . Pathetic service selling used products for the price of new one . Three times I had to go to the store to get the product . Not happy This is like being mugged . Stay away from these thugs called. Curry’s Shame”

Helpful Report

Posted 3 years ago

“I bought a brand new Chrombook for the new year and two months later It's faulty. Anyone would think, fair enough let's fix it - or something, not Curry's! I'm outside their 30 day refund window and they are unable to help me - cheers guys! If I could give you 0 starts - I would - I am never, never buying from you again - unless of course, I'm only going to use it for a few weeks.”

Helpful Report

Posted 3 years ago

“This company frauded me out of £650 and after almost a year I still have not received it. I am very serious when I say DO NOT BUY FROM THIS SKETCHY COMPANY.”

Helpful Report

Posted 3 years ago

“Worst online shopping experience ever Ordered a fridge-freezer. Delivered OK but installation and door reversal cancelled 3 times, sometimes without notice. So waited in for 4 days. Have complained, with no response. Impossible to contact them (rung and woman put me on hold then never picked up). Buy elsewhere if you possibly can.”

Helpful Report

Posted 3 years ago

“CUR2216744424 Refund is requested from last one month but there is no update on refund call center teams bang phone on our face”

Helpful Report

Posted 3 years ago

“I will never buy from Currys again. I'm not sure where to start with describing how awful and mismanaged Curry's after purchase customer services are. From their delivery man who damaged the door of the fridge freezer and didn't level it off, despite my reminding him that was part of the service. To the fiasco of its customer service - which doesn't exist. However I did discover through another Review site posts, that an entity called Letusknow responded. They turn out to be social media communications! They did the best they could with trying to resolve a further fiasco with Currys outsourced Tech Team and subcontracted Engineers that don't communicate with eachother. Following many emails from me plus calls and texts to the Tech Team, after 2 weeks I eventually got a new door fitted. But I had to contact Currys again to get the old door, its packaging and huge box taken away ! I did so, but after a week of silence from them, had to get a friend help me take it to the recycling centre as it took up so much room in my house. No acknowledege of the degree of stress and time wasted has been made, though a Currys voucher has been offered as an apology. The fridge freezer is OK, but in hindsight I could have saved myself a lot of time and stress buying elsewhere.”

Helpful Report

Posted 3 years ago

“If I could rate them 0stars I would... They claim the do price match and this is untrue they told me my refund was submitted and 3wks later no refund”

Helpful Report

Posted 3 years ago

“Worst customer service of any big company. Forget about ever getting through to somebody on the phone and even if you do, the chances are they will cut you off. And if you go in store they will just direct you to call customer service because it's an online order. Spend a little more and go to John Lewis instead.”

Helpful Report

Posted 3 years ago

“WARNING: DO NOT PURCHASE FROM CURRYS IF YOU ARE EXPECTING ANY KIND OF REASONABLE CUSTOMER SERVICE OR AFTER CARE!! I purchased a Hoover H-Wash 300 Plus Washer Dryer in Sept 2020 (Note: our previous washer dryer lasted more than 10 years), last month it stopped drying, so I contacted customer support for help thinking that as it was only just out of warranty, so still relatively young in it's expected lifespan and an expensive appliance, they would be reasonable in terms of consumer rights and expected standards of product quality/durability. The level of customer service I have experienced from Currys is absolutely dreadful. I was initially passed from pillar to post, each time being told that the representative couldn't help other than to arrange a one-off paid repair, or a more expensive care plan subscription (both at cost to myself), both of which I refused. "OK, in which case, you need to speak to the Out Of Warranty team, I'll put you through", back on hold, on to the next representative, rinse repeat 7-8 times. Finally got annoyed at this and was told that the Out Of Warranty team was actually not available on the phone, email only and would take 4-6 weeks to respond. Not sure why the first representative couldn't tell me that?! When I escalated to a manager to complain they assured me that they would address the poor customer service I'd experienced. They corrected the information about 4-6 week response (apparently it's actually within 72 hours), and logged my claim with the OOW team. The OOW team requested an independent engineer report to verify the nature of the fault in order to establish liability. I had to pay for this myself (but was assured this would be reimbursed if liability was with Currys), so I carried that out and sent it across. I was then offered a sum to go back to the same independent engineer (not a Currys/Hoover engineer, which was what I was expecting) to carry out the repair outlined in his report. I was quite prepared to do this but before accepting the money queried what would happen if the "likely cause" of the fault was not what the engineer had initially thought, and required additional work to fix the appliance (as that's all I'm really interested in). It was at this point that I was told that no, this was a one and done, if the initial repair didn't resolve the problem, then that was tough, they considered the matter resolved. I offered to go back to the independent engineer to obtain a further report based on a guaranteed fix (as that felt like a reasonable approach), rather than an initial repair, but this was refused. I then requested an escalation to management, which was also refused until I questioned their processes (or lack thereof). At which point I was provided with a link to 3rd party https://www.ceoemail.com/ and told "you can escalate this matter to our CEO team using the link provided below, however they will just advise of the same resolution we have provided previously". Seems like a weird/unconventional escalation process? As far as I'm concerned, if you admit liability for a faulty product, then the onus is on you to resolve that issue. With Currys this apparently does not apply. Very disappointed with the level of customer service, will not be buying any products from Currys in the future and will definitely warn anyone off the same. USE JOHN LEWIS INSTEAD (their customer service has always been exceptional, I'm clearly a fool for expecting the same out of Currys)!”

Helpful Report

Posted 3 years ago

Currys is rated 2.0 based on 3,476 reviews