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Currys Reviews

2.0 Rating 3,493 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,493 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Hesham Salem
Unverified Reviewer
“Currys - worest experience i visited the store in Thurrock and unfortunately i was not welcomed then i asked one of the staff on the shop floor at the front but instead i received hand gesture from the individual who claimed to be the store manager. This very disappointing and i am very upset from the situation. think the staff name Marvin or Marcin and he is unprofessional and incompetent to use hand gesture on front of his peers. Ended up leaving the store disappointed at currys more than anything else”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“An absolute joke of a place. The store in parkhead glasgow doesn't even sell phones but shows they are in stock on website. You can't use a gift card to buy phones either! Customer's service appealing agent hung up on me and refused to raise a complaint based on customer experience. I will be telling my friends and family to stay clear of the place.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“The absolute worst customer service I have ever had. The sent my cooker on the wrong day, then missed a delivery, and are impossible to contact on the phone.”
Helpful Report
Posted 3 years ago
Ned
Unverified Reviewer
“I wish i could give zero stars to this awful company. They can't care less for their costumers. Received an email 10.35-"Your order’s ready to collect", went to the store 11.15 in the biggest traffic -just to find out my item is sold out?!?!They offered me something totally different and much cheaper. Rude and unprofessional costumer service with badge with no name on it! Sent an email to complain and here is the answer :"This mailbox is no longer active". AVOID AT ANY COST THIS COMPANY!!!! Waste of time and money!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Terrible company , purchased a logic double oven cooker 2019. Top oven kept cutting out , man came out fixed it once he'd gone same thing happened again . This carried on two more times . Engineer said he couldn't fix it . Told currys they said I had to get the engineer to submit a report before I could get a replacement or refund . Did this he said he would , I gave it a month and rang currys again. No report made . Repeated this process three times after which the phone was just put down on me each time . I gave up , had to buy a work top oven to enable grilling of food as the top oven acted as grill aswell . Diabolical service who dont care about their customers , integrity of products or reputation”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Hi Currys I need to make a complaint against to your unprofessional stuff who dealing with the delivery’s and costume services who are misleading with curry’s clients. 1st of all I have ordered tv 08/03/2022 and on your online site let me to prosed my payment saying curry’s has Samsung 75” 60A in stock but after everything done i have received the email that curry’s doesn’t have this tv in stock so why you guys let people to make the payment if you don’t have the item with you?this is unprofessional completely and feel like curry’s cheating there clients. How ever I had to call costumer service and told the please arrange my delivery date ASAP due to kid’s birthday coming soon then they arrange 16/03/2022 which is today 11.40am to 3.40 pm.Driver name was Rajkumar according to tracking details.then I rang the curry’s customer service at 3.40 pm asking where is my item and lady who was in costumers service said it’s traffic and driver will bring your item in 20 minutes time.after 30 minute when I check the tracking details I saw my delivery date has been changed to 18/03/2022 then I got very upset again with Curry’s as I arrange my day off today.then I rang again to Curry’s costumers service and asked why you guys change the date to 18/03/22 then someone said can’t do delivery today because vehicle is broken which is raw lies.I’m really really upset and disappointed about Curry’s now and I’m going to spread this news to all my friends and social medias this how Curry’s treat their clients.Curry’s,why are you guys doing like this to innocent people???”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Never going to use curry’s again . Pathetic service selling used products for the price of new one . Three times I had to go to the store to get the product . Not happy This is like being mugged . Stay away from these thugs called. Curry’s Shame”
Helpful Report
Posted 3 years ago
Michael
Unverified Reviewer
“I bought a brand new Chrombook for the new year and two months later It's faulty. Anyone would think, fair enough let's fix it - or something, not Curry's! I'm outside their 30 day refund window and they are unable to help me - cheers guys! If I could give you 0 starts - I would - I am never, never buying from you again - unless of course, I'm only going to use it for a few weeks.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“This company frauded me out of £650 and after almost a year I still have not received it. I am very serious when I say DO NOT BUY FROM THIS SKETCHY COMPANY.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Worst online shopping experience ever Ordered a fridge-freezer. Delivered OK but installation and door reversal cancelled 3 times, sometimes without notice. So waited in for 4 days. Have complained, with no response. Impossible to contact them (rung and woman put me on hold then never picked up). Buy elsewhere if you possibly can.”
Helpful Report
Posted 3 years ago
Irfan Shaikh
Unverified Reviewer
“CUR2216744424 Refund is requested from last one month but there is no update on refund call center teams bang phone on our face”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I will never buy from Currys again. I'm not sure where to start with describing how awful and mismanaged Curry's after purchase customer services are. From their delivery man who damaged the door of the fridge freezer and didn't level it off, despite my reminding him that was part of the service. To the fiasco of its customer service - which doesn't exist. However I did discover through another Review site posts, that an entity called Letusknow responded. They turn out to be social media communications! They did the best they could with trying to resolve a further fiasco with Currys outsourced Tech Team and subcontracted Engineers that don't communicate with eachother. Following many emails from me plus calls and texts to the Tech Team, after 2 weeks I eventually got a new door fitted. But I had to contact Currys again to get the old door, its packaging and huge box taken away ! I did so, but after a week of silence from them, had to get a friend help me take it to the recycling centre as it took up so much room in my house. No acknowledege of the degree of stress and time wasted has been made, though a Currys voucher has been offered as an apology. The fridge freezer is OK, but in hindsight I could have saved myself a lot of time and stress buying elsewhere.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“If I could rate them 0stars I would... They claim the do price match and this is untrue they told me my refund was submitted and 3wks later no refund”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Worst customer service of any big company. Forget about ever getting through to somebody on the phone and even if you do, the chances are they will cut you off. And if you go in store they will just direct you to call customer service because it's an online order. Spend a little more and go to John Lewis instead.”
Helpful Report
Posted 3 years ago
Jonathan Partington
Unverified Reviewer
“WARNING: DO NOT PURCHASE FROM CURRYS IF YOU ARE EXPECTING ANY KIND OF REASONABLE CUSTOMER SERVICE OR AFTER CARE!! I purchased a Hoover H-Wash 300 Plus Washer Dryer in Sept 2020 (Note: our previous washer dryer lasted more than 10 years), last month it stopped drying, so I contacted customer support for help thinking that as it was only just out of warranty, so still relatively young in it's expected lifespan and an expensive appliance, they would be reasonable in terms of consumer rights and expected standards of product quality/durability. The level of customer service I have experienced from Currys is absolutely dreadful. I was initially passed from pillar to post, each time being told that the representative couldn't help other than to arrange a one-off paid repair, or a more expensive care plan subscription (both at cost to myself), both of which I refused. "OK, in which case, you need to speak to the Out Of Warranty team, I'll put you through", back on hold, on to the next representative, rinse repeat 7-8 times. Finally got annoyed at this and was told that the Out Of Warranty team was actually not available on the phone, email only and would take 4-6 weeks to respond. Not sure why the first representative couldn't tell me that?! When I escalated to a manager to complain they assured me that they would address the poor customer service I'd experienced. They corrected the information about 4-6 week response (apparently it's actually within 72 hours), and logged my claim with the OOW team. The OOW team requested an independent engineer report to verify the nature of the fault in order to establish liability. I had to pay for this myself (but was assured this would be reimbursed if liability was with Currys), so I carried that out and sent it across. I was then offered a sum to go back to the same independent engineer (not a Currys/Hoover engineer, which was what I was expecting) to carry out the repair outlined in his report. I was quite prepared to do this but before accepting the money queried what would happen if the "likely cause" of the fault was not what the engineer had initially thought, and required additional work to fix the appliance (as that's all I'm really interested in). It was at this point that I was told that no, this was a one and done, if the initial repair didn't resolve the problem, then that was tough, they considered the matter resolved. I offered to go back to the independent engineer to obtain a further report based on a guaranteed fix (as that felt like a reasonable approach), rather than an initial repair, but this was refused. I then requested an escalation to management, which was also refused until I questioned their processes (or lack thereof). At which point I was provided with a link to 3rd party https://www.ceoemail.com/ and told "you can escalate this matter to our CEO team using the link provided below, however they will just advise of the same resolution we have provided previously". Seems like a weird/unconventional escalation process? As far as I'm concerned, if you admit liability for a faulty product, then the onus is on you to resolve that issue. With Currys this apparently does not apply. Very disappointed with the level of customer service, will not be buying any products from Currys in the future and will definitely warn anyone off the same. USE JOHN LEWIS INSTEAD (their customer service has always been exceptional, I'm clearly a fool for expecting the same out of Currys)!”
Helpful Report
Posted 3 years ago
Howard Fleming
Unverified Reviewer
“I’ve had an absolutely appalling service so far from currys this year 2022 it’s so bad you can’t make it up my Oled tv developed a manufacturing fault it was sold with a 5 year guarantee included I got them to change the screen but after that it’s been downhill all the way the tv arrived back with a new fault damaged hdmi point/socket half an hour after receiving the tv back I’m told I have to send it back for another repair i it’s an expensive tv costing £1500 so I’ve said I want the tv repaired in my house this time it’s an LG so if LG do the repair they come to your house. Currys said no it has to go back I consulted consumer rights who said I don’t have to except that the tv goes back again as currys have had their chance to repair the tv so I’ve requested repair in house or replacement or refund currys said either way the tv has to come back anyway their just ignoring my rights completely I phoned currys customer care for email address to send copy of consumer rights letter but currys customer service gave me a bogus email address of currys.services.co.uk so the email came back saying currys do not use this email address anymore i phoned currys again to be told they don’t have any email addresses anymore that’s another lie by their customer service team who also said they know what the law is better than the government run consumer rights scotland I said I again I want a replacement or refund and was told by customer care you’ve lost your tv theme we will keep it i asked to make a complaint and it was refused i then asked for a manager to call back and was told maybe someone will get back to you in 29 days I then requested a refund and was told even if you get one it will be less than half of what you paid yet the tv is only 14 months old they said they have to take it the tv back either way so booked it for pick up today when the guy arrived he was rude and intimidated my wife as I was I’ll in bed as I have a heart condition my wife is also disabled he grabbed the tv a new screen two days old with dirty hands pulled the tv it knocking my sound bar equipment smashing on to the floor then shouted you should have taken the stand of anyway to my wife never apologised and roughly manhandled the tv with new screen turning the tv upside down changing the tv position several times to unscrew a couple of screws then left the stand in the middle of the floor and said we’ll be bringing the tv back on such and such day wether you like it or not ignoring the fact I’ve got a consumer rights case going in despite for a refund. Every one I’ve spoken to or dealt with at currys has been appalling like theirs no customer service at all like they don’t want anymore business or custom from anyone. I wouldn’t be surprised if currys go out of business completely with their antics it’s clearly not acceptable how they treat customers at the moment it certainly doesn’t want to make you come back to buy anything theirs so many company’s now where you can get all the same goods with a decent service and cheaper.”
Helpful Report
Posted 3 years ago
Sam Holmes
Unverified Reviewer
“It is true to say if something seems too good to be true, it probably is. It's also very telling indeed, when a company makes it so incredibly difficult to raise a complaint with them and runs down the clock on refunds. One star is generous for this company on the whole. Not just the Canterbury store where the incident took place. The entire setup is rigged in the favour of the supplier. There is no process. There is no direct line. It's not worth the risk. Buy elsewhere. Buy online. Do not be fooled. Granted, if it all goes well then you have nothing to fear... but is it worth the risk? For example, if you have an issue with a product or a delivery. OR if indeed, the store itself sends your items to the wrong depot and at no point tells your partner they're not coming to deliver the goods... meaning the said partner has taken the day off and lost income for no reason, and meaning the 3rd party Currys have hired in to fit the item needs to be cancelled to, meaning another two additional days need to be taken off work to fulfil their delivery... you will have no voice. They will not hear you. Their customer service team will talk over you. They will not put you through to anyone who can help. They will tell you calls will be coming from senior members of staff, but those calls will not and never will, materialise. Euronics for example, is just down the road in from the Canterbury Store location, they are humans, not an entity carrying out a store policy, sending you from pillar to post in the hopes of a resolution. They will hear your issues and try and resolve them, rather than making you call their complaints department to go in store, only to have you go home and call the complaints department again and repeat. N.B. The only reason we went with Currys was that they had the item in stock and could deliver sooner. By the end of the saga, Currys delivered much later than Euronics would have done even if they'd tried to do a bad job. We were fooled. Do not be.”
Helpful Report
Posted 3 years ago
Sofia Hussain
Unverified Reviewer
“Incompetent in their customer service and complaints handling. Staff don’t have a clue what they are doing and just repeat basic information like a robot to you treating you like a child. Been sent back and forth and made numerous phone calls to help me with a telly that I have only had for 2.5 years with wrong information and little help and support if any to get this rectified. Ok to take your money but don’t want to know you after. Sell items that they know in the mass market don’t perform well and sell them to honest hard working people to make a quick raise. I would never want to deal with them again. Customer complaint handler SHASHA was rude and patronising with no care or knowledge”
Helpful Report
Posted 3 years ago
Vlad
Unverified Reviewer
“Being there on Tuesday looking for monitor, and one of the “specialist” came to me to show that they don’t have in stock any monitor fitting on my needs. As I need it asap , asked him what are the chances to find in other stores as I’m able to drive and fetch from there, and he advised me to order online pay 5£ extra for premium delivery which means next day. Agreed with that. Next day on Thursday I’ve got a message which saying that I’m getting the monitor on Thursday, so that premium isn’t that premium. At the end, it came Thursday, and came damaged, screen broke. Went back to the store, thinking if I ordered online from store, the process for refund/replace will be shorter. No, they can’t help with that, I have to book collection (1-2 days) wait for confirmation (2-4 businesses days) refund (3-5 business days) for an item ordered in store and delivered with a hole through the box. In store 4 of them they don’t know the process for refund/replace, they just said to go online, and no store manager can be found in store and the have to phone one. I decided to get a refund instead, can’t wait that long to be delivered another monitor, and in future I’ll double check my options before to buy something and probably curry’s will be my last option.”
Currys 1 star review on 10th February 2022 Currys 1 star review on 10th February 2022
Helpful Report
Posted 3 years ago
L.B
Unverified Reviewer
“Currys customer service is a joke. I wanted to purchase a hob and oven, told the sales man the two items I wanted and that I was paying cash. For some reason he said I would have to buy a gift card and do it that way???. He put the order through for the oven no problem but the hob order didn't go through but the money was taken off the card. I was told the money would go back on the card in 24 hours so had to return to the store to reorder. Two days later and no refund . I had booked an electrician to fit the appliances so needed both items in two days time. I returned to the store and was told I would have to pay for another hob and they would refund the money when it went back on the card. Funnily enough I didn't have to buy a gift card this time ??. Four weeks later, five visits to the store at Pips Hill Basildon, three phone calls to head office, three Emails to Currys , no refund on the card and no response at all I was rather Pixxxx off. Finally I went back to the store and demanded my money back . It was eventually refunded after sitting in the store for an hour. Currys still haven't responded to any Emails or phone calls so be warned they will take your money but if you have a problem they will totally ignore you until you start shouting in the store.”
Helpful Report
Posted 3 years ago
Currys is rated 2.0 based on 3,493 reviews
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