Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,493 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 9th September 2025

Derek Heaven

Currys 2 star review on 6th September 2025

Williams David

Currys 1 star review on 4th September 2025

Stephanie

Currys 1 star review on 3rd September 2025

Uniquerecoveryfirm(AT)Gmail...com

(Lucas) Paradigmrecoveryfirm (AT) Gmail.....com

Currys 1 star review on 31st August 2025

Alexis Jose

Anna

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a pc monitor, went to store but none in stock so ordered on line, turned up with a EU plug? Why sell that monitor in the UK?”

Helpful Report

Posted 3 years ago

“The delivery people were unable to install my washing machine because they said they couldn't find the connecting pipe. This left me with an uninstalled washing machine. The only way I could solve the problem was by calling a washing machine repair man who was able to easily locate the connecting pipe and was able to go ahead with the installation. This cost me £80 and caused me a great deal of stress and lost time. It seemed to me that the delivery people were looking for an excuse not to do the installation, showing a complete lack of initiative. I then tried to contact Customer Service to get a refund sorted out but was unable to speak to a human and was reduced to making a complaint by email. I will never, ever use this company again!”

Helpful Report

Posted 3 years ago

“Awful customer service. I have a curry customer account I placed an order for a fridge. It said you can order a door reversal service too. This option wasn't available on line. At the same time I placed my order I noticed my phone number was an old one so I updated this too. I then tried to order the door service by asking the webchat, they couldn't do it, whats the point of a webchat agent if they can't do anything? They gave me a number to call. The options on their aren't even clear. I eventually got through to someone and they asked me laods of questions to verify my identity, name, address, e-mail address, order number. They asked for my phone number but it didn't match what was on their system. even though I had updated my number. I spoke to the complainst team and went through the same process and not resolved so whats the point of a complaints team? I then found my old phone number so was eventually able to place the order. But whats the point of registering for an account and being able to update your phone number if this then doesn't do anything and you have to go routing around for old phone numbers? They charged me £35 they should have offered this to me for free. I then tried to find out an e-mail address so I could put my complaint in writing, they couldn't give me an e-mail address. The receipt I was sent has a customer service e-mail address wrote to that and got an auto response saying it was no longer being monitored, so whats the point of putting an e-mail address on their receipts if they aren't monitoring e-mails. Please do not use currys the customer service is awful. Amazon often do the same items and their service is better. John Lewis also do similar items, can be more expensive but their customer service is much better. Currys no longer seem to be interested in customer service. I will not be using them again.”

Helpful Report

Posted 3 years ago

“I spoke with someone 2 weeks ago on the… I spoke with someone 2 weeks ago on the chat I explain that I am a gamer and I was trying to do everything and nothing helps. Of course, the issue was tested on 3 different computers so definitely a problem with the screen. But the agent told me that I will be without the screen for 5 days I said for me it is a problem because I need it for work so can I think and come back later and he promised to me that he will leave a notification on the chat and next agent will know what to do and will send a technician to me. The screen have more problems so I came back to the customer service... How your customer service works are completely... I have no clue what can I even say about that. One person send me a link to the page which is not working and just left the chat (yes he wasn't disconnected he just left). He sends this link: visitupdate.teamknowhow.com The second person was completely rude! This is completely not acceptable! Plus issue wasn't solved. I don't know to be honest this kind of behavior should be published everywhere because the line was completely crossed.”

Currys 1 star review on 27th January 2022

Helpful Report

Posted 3 years ago

“A terrific waste of time – supplied them my hard drive for data recovery late December and come the end of January it's barely arrived at the repair centre because of the staff's incompetence in following the procedures correctly. The staff (bath road store) are more interested in avoiding customers and genuinely do not care about their jobs. This is not the first time Currys customer service has let them down – do not give them the benefit of the doubt.”

Helpful Report

Posted 3 years ago

“Bought a £400 hoover washing machine from Curry's Swansea and it's packed up after just over 12 months, bloody rubbish, talk about the environment you expect white goods to last longer than 12 months , on top of that you can't get hold of the buggars by phone poor service and poor quality.”

Helpful Report

Posted 3 years ago

“Ordered washing machine with plumbing service and taking away old one. It was paid for everything in advance. Then I have been told by two young men that they can not do it because they were unable to turn off the main water supply. So they did nothing saying that I need a plumber and left me with old washing machine and new one in the middle of the kitchen. 😬 Appailing customer service and totally unprofessional.”

Helpful Report

Posted 3 years ago

“Customer service is appalling. Been lied to by 3 different people, refused to put me through to a manager and just stopped replying!”

Helpful Report

Posted 3 years ago

“Bought an Xbox series x an Elite series 2 controller in a bungle, the controllers thumb stick broke so contacted curry’s hoping to get it exchanged only to be told the whole bundle has to go back. They arranged collection from nearest dpd pick up point,Dpd didn’t collect it on the day they were supposed to so got back in contact with curry’s online who hung up on me on two separate occasions to void dealing with the problem. Very poor customer service from curry’s, doesn’t help having foreign call centres!”

Helpful Report

Posted 3 years ago

“We purchased an AEG induction hob , just over a month after fitting it started tripping the RCD on our consumer unit. Eventually, after many failed phone calls got through to the repair service and an engineer called, ordered a part which was fitted a few days later. Two weeks ago the same thing happened, turn it on, blows the RCD, whole house without power. we are still waiting to get someone to visit. Numerous calls, emails, chats. Curry's have subbed it to third party and couldn't give a ****! I am about to go down the Small Claims Court route because I am getting nowhere. Useless after sales, they don't know what Customer Service means. Never again.”

Helpful Report

Posted 3 years ago

“My experience with Currys had been terrible on a few occasions. Substandard products backed by terrible customer service. I've decided going forward I will no longer give them any custom. I was pushed pillar to post for a price match which I eventually proved was genuine. And then had a printer breakdown in less that a year with maybe having been used only 30prints or so. The replacement again I had to followup 7 times on calls and multiple tim s on webchat only to be promised it would be resolved by each agent to no end. You've lost a customer Curry's well done”

Helpful Report

Posted 3 years ago

“What a shambolic company. The customer service is the worst I have experienced, the loop of the call centre is horrendous, from the time of having to report a repair, to them writing off the washing machine has been nothing but error and problem. 37 phone calls (The power of smart phones) and 04 days later, I have been advised that they will be in touch. Live chat - not available even to purchase Email - still awaiting response”

Helpful Report

Posted 3 years ago

“Absolutely disgusting service! Ordered an oven in December, the delivery date was changed numerous times. Oven delivered and not fitted although i paid for fitting. Store Manager fobbed me off many times.”

Helpful Report

Posted 3 years ago

“I received a damaged phone from currys and arranged for an exchange. They delivered the same damaged item to my address. When I spoke to the advisor over the phone they said they could arrange a pickup next week, so I was without a phone for a week. I am disappointed I have paid so much money for an item. I wish I had just ordered from Giffgaff.”

Helpful Report

Posted 3 years ago

“Ordered a Apple Watch 7 for Christmas present which was delivered on 22nd December, however I received a IPad Pro. As I'm a honest person I called Currys to point out there mistake and it was picked up 24th December and told I'd get my Apple watch within 48hrs of returning the Ipad Pro. Called Currys 6th January as I'd heard nothing, told they would create a ticket to see what had happend, now 11th January and still not heard anything.... worst service ever!!!! I'll stick to Amazon from now on.”

Helpful Report

Posted 3 years ago

“tried to return a faulty microwave ,spoke to 3 different customer service people and all of them cut me off, still fighting to get to speak to someone”

Helpful Report

Posted 3 years ago

“Very poor customer service. Went to pick up my TV to be told by the Manager that the item hadn’t arrived even though I had been sent a email that it had arrived. I tried to contact Customer Services only to reach a recorded message that told me go online to get help. I couldn’t leave a message as the message cut off abruptly. I contacted Curry’s online and was told that the TV had arrived at the Store. I asked them to check as I had visited the store and was told it wasn’t there. They checked and told me they would confirm by email and immediately got the email. I went back to the Store and went to the Manager and he was shocked to see this email but he said he would check but he was sure that tge TV hadn’t arrived. He sent someone to check this out and a couple of minutes later they came back to say it definitely hadn’t arrived. The Manager was raging and said that customer service didn’t know what they were talking about and where talking rubbish and that he was at the front of the shop to say that none of the orders had arrived. He apologised and told me to complain to customer services. I went back home and checked with the courier only to find that it had not been delivered and was still on route but couldn’t tell me where it was. I went back online and asked could I make a formal complaint and they said that they would take note of the complaint but I could get any reference of the complaint and who tge complaint would go too. They refused to give me any details of where the complaint was going too or how to contact them about it. I just couldn’t believe what they were saying. Two weeks later I am still waiting to hear from them about the complaint and I have no way of contacting them. I got the TV but I was not at all pleased with their customer service and certainly wouldn’t recommend them. They did offer me £20 compensation but I refused that as I felt that they should deal with my complaint not just throw money at it. I would say avoid like the plague unless you want to deal with lies and hassle”

Helpful Report

Posted 3 years ago

“We ordered an oven with Curry’s and were given a delivery date on the phone in 3 weeks time (10th Nov). We had heard nothing from them the morning we were expecting delivery and contacted them on web chat to be told that the delivery date was not today but a week later. The only reason we were given was that it may not have been in stock but we had picked this oven as we knew that there were plenty in stock. We still suspect that they just hadn’t booked our delivery on the system. We also had an online delivery that day arrive of lots of food we now couldn’t cook. This is when our terrible and farcical experience with Curry’s began. The man on web chat didn’t have the tools to help and he said that someone would phone us back in 24/48 hours. We also phoned Curry’s customer services. Again the lady did not have the tools to help and said that someone would phone us back in 24/48 hours. Nobody called us back. We raised a customer complaint number (CC000451359) on 21st Nov with the web chat and were again told that someone would phone us back, this time in 7 to 14 days. Nearly 2 months later we have heard nothing back from Curry’s. We are now more annoyed with the customer services just ignoring us than with the oven being late. We considered writing to them to tell them about our dreadful experience again but didn’t think Curry’s was even worth the cost of a second class stamp. I would never buy from Curry’s again and would recommend that anyone else avoids them. In future I shall buy from somewhere that values customers rather than just ignores them.”

Helpful Report

Posted 3 years ago

“I initially paid £5 for next day delivery on the 20th Nov 2021 for a microwave that was delivered in a damaged state. I had it returned soon after due to this dissatisfaction and poor handling and asked for it to be replaced. I initially waited 2 weeks for a replacement and had to contact customer support many times to find out why my replacement was taking so long to be redelivered. They finally told me that there is a supply issue and I will not receive a replacement until another 2 more weeks or so. This was unacceptable so I requested a refund soon after on the 13th of December 2021. Considering it has been 4 weeks since I requested the refund I contacted customer service again today 6/Jan/2022 and they told me that for some damn reason the refund had not been authorised yet and I will have to wait another 3-5 days in order for the payment to be processed! So, not only did I waste £5 on a next day delivery for a damaged item which I abruptly returned I have been having to wait now for 4 weeks just to get a refund and only to find out that it still has not been authorised!! For such a large retailer this is incredibly slow processing time is unacceptable and I am reporting their handling of my issue to the Ombudsman and Trading Standards. I shouldn't have to wait this long to get a refund and I am also the one having to get in contact with their worthless customer support to let them tell me the same thing over and over again with no solution. Curry's has lost a customer for life and they deserve 0 stars and will not be recommended. Such a waste of my time and money and unneeded stress. Will never use their service again.”

Helpful Report

Posted 3 years ago

“Wrong delivery date and wrong email given! First of all, we were given the wrong date for delivery so we waited in for nothing. Secondly when I rang up to complain, I was given an email to complain to. However I received a response saying that this email is obsolete!! So why the hell did they give this email when it is no longer in use for crying out loud! Want happy with the service and the lack of communication because of all this. Think next time round I'll go somewhere else for buying appliances.”

Helpful Report

Posted 3 years ago

Currys is rated 2.0 based on 3,493 reviews