Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,464 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,464 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Noel

Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

"Sandra"

Alexander Leon

Currys 5 star review on 2nd February 2024

Kelly Shawn

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Think you need to look at the amount of complaints Curry's is having. My experience price match. Went on line to price match a sony 43x89j. Richer sounds doing the same tv £110 cheaper. Had a email back saying they couldn't price match it . Wait for it say they don't provide the same service Curry's do. Ha ha look at your reviews.”

Helpful Report

Posted 3 years ago

“im absolutely appalled at the customer service given at keighley currys. I walked in looking for an ipad for a christmas present and was greeted by a lovely woman who was trying to help me and then a young man butted in, gave me the dirtiest look while looking me up and down. He then asked what i was looking for so i repeated what i said to the lovely woman for this young man to say to me there was only the £899 ipad available in all stores. He then proceeded to ask me “can you afford it” meaning the ipad. I could afford the ipad yes if i wanted to however the ipad was for my 6 year old son and its not exactly something that could be replaced easily when broken. i wont be returning.”

Helpful Report

Posted 3 years ago

“Shocking customer service I paid £200 for a TV that arrived damaged. Currys couldn't exchange and it took me over 5 weeks to get my money back. I managed to get refunded through PayPal as Currys wouldn't refund me and online live chat told lies and fobbed me off. In the end I had to open a dispute with Paypal and spent many hours submitting evidence to win my case and get my money back. Unfortunately there are hundreds of victims with the same story who didn't get their money back yet. Not happy with Currys at all! If you had a similar experience then please report Currys to BBC watchdog.”

Helpful Report

Posted 3 years ago

“Currys have a major problem, They can sell alright, the staff are excellent at selling up, adding extra warranties and sticking on excessive delivery/fitting /disposal charges. But that's where it stops. They can't deliver goods on time, its impossible to contact anyone and when you eventually manage to get through the options on the automated phone line aren't the ones you want.So you have to plump for the option that sounds nearest to the one you need, and of course it doesn't cover your problem. So you have to start again. Their heavy stuff is delivered by 'Know How' and things simply aren't joined up, there is very poor communication between Currys and Know How. What's more Ive found the majority of Currys staff to be exceptionally rude and up themselves, the general tenure is 'we've got your money, you aren't having it back and despite you paying over £100 we'll deliver as and when it suits us'. That said when you do get through to someone competent they are generally good at calming you down and problem solving. In my case it was a simple question that they forgot to ask, or should have asked earlier, and it would have saved hours of phone time, and a lot of frustration. Very nasty and dispiriting experience wouldn't recommend Currys to my worst enemy; actually I would, as long as they treat him like they treated me.....”

Helpful Report

Posted 3 years ago

“Update: No response from Curry's emails request below. Parcel still hasn't been delivered and now the customer service is claiming internal issue for the delays (over 10 days now) as well as dismissing my right of cancellation and refund. (Consumer Rights act). I will put forward a complain with the Retail ADR as well as taking advice. I will revert here on the options you have as I can see other people in the same case.(failure from Curry's and customer agents lying on the delays and cause asking you to "trust" them as they cannot cancel your order...) BTW, Amazon delivered the same item next day... Don't think twice, make yourself a favour! Ordered a coffee machine for £500 and was sent a wrong item the next day. Called customer service who organised the collection the next day. HOWEVER they took another 8 days to deliver my item!!! They took 4 days to receive the item and check it before dispatching mine when it was their mistake! With other companies being more reliable I cannot recommend shopping with them. If you do not need customer service and the value of your item is irrelevant maybe but anything else search elsewhere!”

Currys 1 star review on 21st December 2021

Helpful Report

Posted 3 years ago

“absolute joke of a company,twice lied to in emails when they do eventually respond.their own tracking contradicts what they say”

Helpful Report

Posted 3 years ago

“In short as this went on for a month.... washer dryer under warranty stopped working pumping smoke into my house. Contacted Samsung as under warranty. They arranged for an engineer to check and confirmed it could not be fixed. Samsung provided an uplift number for currys to replace. This is where it starts to go wrong. I spent 9 phonecalls getting various stories that never matched, each with promises never kept, getting the phone cut off several times and managers not calling me back, losing my details, lies lies lies. I eventually gave up phoning Samsung back. They appologised at the way currys had treated me and arranged to replace the washer dryer themselves. They did this in less than a week in total. In short NEVER BUY FROM CURRYS AS IF ANYTHING GOES WRONG THEY WILL TREAT YOU LIKE AN IDIOT. I will never buy from then again.”

Helpful Report

Posted 3 years ago

“It’s a shame there isn’t a 0 as it… It’s a shame there isn’t a 0 as it would be very well deserved Ordered an oven from curry’s through eBay with a delivery time of 3 Days Thursday comes and goes still no cooker called Friday told its coming between 12.30and4.30pm Booked Electriction for 5pm cooker didn’t arrive No communication from curry’s at all Cost me £35 to cancel Electriction Called customer service on Saturday spoke to someone in another country to go through it again then told delivery was Sunday 😱😡 Ask to speak to manager so put through to someone else went through it all again 😡 She put me on hold to speak to eBay as she couldn’t find my order 😡 then she cut me off with no return call back OMG Called back spoke to someone in another country again left a complaint and to speak with a manager Let’s wait and see I won’t hold my breath as they are completely useless BUYER BEWARE”

Helpful Report

Posted 3 years ago

“Worst delivery ever, customer service useless. Have never had such a bad experience especially considering they are supposed to be a large brand! Will never buy again! For the story, Ordered a coffee machine for £500 and was sent a wrong item the next day. Called customer service who organised the collection the next day. HOWEVER they took another 8 days to deliver my item!!! They took 4 days to receive the item and check it before dispatching mine when it was their mistake! With other companies being more reliable I cannot recommend shopping with them. If you do not need customer service and the value of your item is irrelevant maybe but anything else search elsewhere!”

Helpful Report

Posted 3 years ago

“On the 10 Dec 21, I placed an order for a HP laptop and O365 subscription for an amount of £1458.99. On the currys website, there was a promotion for free next day delivery and the code was accepted at the time of purchase as valid. I then received a confirmation email for the order with the delivery date of 16 Dec, which clearly was not next day. I called your customer service number as soon as this was received to advise them to cancel the order. Getting through to them was not straightforward in the first place, having to go through the automated system even before speaking to someone. I was then passed from one team to the next, having to explain everything to the new advisor. Eventually, the order was cancelled and I received an email confirming this. 2 days later, DPD delivered the product regardless. When I contacted customer services again to find out what's happened (once again, going through the automated system and multiple depts), the first agent, Njabulo hung up the call and made no attempts to contact me again. I again, called back customer services who basically said a refund will not be issued and when asked for transcripts of the conversion and previous conversations with yourself, Kwanele, the agent also terminated the call. I also mentioned this was a verbal SAR in accordance to GDPR regulations and ICO who prescribe companies treat verbal requests in the same manner as written requests. Kwanele made refused and made no attempts to allow me to speak with her superior, after she suggested she was unable to deal with the request. It occurred on: 2021-12-14 This meant that we were left fustrated, worrying about finances and having to cancel my plans further costing us money and emotional distress. I would like Currys to deal with my SAR to forward me the transcript, Acknowledge they've treated a customer badly, leaving us £1500 short during Christmas AFTER the order was cancelled.”

Helpful Report

Posted 3 years ago

“Ordered a Samsung TV for my parents from Curry’s, Meadowhall Sheffield and paid the £50 to have it installed as I dumbly thought this would be the most hassle-free way. They said they’d install it between 1 and 6pm…never showed up, no email, nothing. Customer phone service useless. Drove over to the store, told to wait for a phone call next day, guess what? No phone call. Drove back and got the £50 refunded. Now I’m away for work and will have to install it myself probably Xmas day. USELESS company. AVOID.”

Helpful Report

Posted 3 years ago

“How does such a large organisation manage to get something as simple as stock control so wrong? Placed an order for an item that was in stock, and waitied patiently and expectantly for a week, only to receive an email out of the blue saying that the order was to be cancelled due to supplier issues. Very poor to accept an order for something that was not in stock and then wait for a week before cencelling it. I had this issue several years ago with Currys, but assumed that it mnay have been a "one off". I will not be trusting this company again.”

Helpful Report

Posted 3 years ago

“I paid £20 to have my washing machine delivered yesterday with an extra £25 for the installation service as we desperately needed clean clothes for the next day. The technician told me that he wouldn't be able to disconnect the old washing machine as the isolation tap/valve was broken and to contact a plumber to get it fixed first. About 1 minute after the technicians left I noticed 1 adjustable foot was missing for the new machine and thought maybe it could be in the van where they had unboxed it, so I rang the technician multiple times to no avail as he kept hanging up. Afterwards, I went to get a drink of water and as soon as I switched the tap on there was water everywhere as he didn't put the U bend back on underneath the sink (it didn't need to be fully taken off in the first place). We found that the isolation tap was not broken and that the transit bolts that the tech had removed were nowhere to be seen. We ended up fitting the washing machine ourselves which turned out to be a nightmare and the washer was then stuck in test mode for more than 3 hours. I rang Currys and asked if they would be able to send out an adjustable foot and their reply was that I would have to have the whole washing machine exchanged and I would be looking at Wednesday/Thursday the earliest which is no good as I work 7 days a week and already had to have the day off for the delivery of this one and so I've had to purchase an adjustable foot myself.”

Currys 1 star review on 6th December 2021

Helpful Report

Posted 3 years ago

“I didn’t want to put any starts as curry’s is awful…. Don’t EVER buy from them go to John Lewis they are normally cheaper any way and if not they will price match, their customers service is outstanding if you have any issues they will sort right away. I have nothing good to say about curry’s it’s nothing but trouble. curry’s gave me false information to make me purchase a product on the price promise and then said they will give me the price match money back after…… NOT TRUE you don’t have to buy the product at full price and then claim the money back they can price match then and there. And then when they do give you the money back it’s on a curry’s gift card….. again they do not tell you this I do not want for anything else in curry’s it’s a con. Custer service are no help either they either hang up, tell you they will ring you back and don’t, tell you to sort out with the store or there is nothing they can do….. basically anything but actually sort the issue not help what’s so ever so who do you get help from???absolutely shocking, worse service all round, misleading and false information given to make you part with your money DISCUSSING!!!! My issue is still not sorted 7 days on SAVE YOURSELF THE TROUBLE SHOP ELSEWHERE”

Helpful Report

Posted 3 years ago

“Price Match Promise. Completely Worthless. I raised one, they took a week going back and forth, then asked for a screen shot from a week earlier (which surprisingly I didn't have - though I sent them the link on the day I matched it). By the time this transpired the item had sold out (at the other shop) and so they felt that was a reason not to price match. Dishonest and misleading”

Helpful Report

Posted 3 years ago

“I paid for my old fridge freezer to be picked up and taken away the same time my new one one being delivered and unpacked and the packaging taken away, the driver said he had no room on the van and didn't have time to unpack my new one he said he had arranged for someone last Saturday to pick it all up but nobody came I feel like we are just being messed around I PAID FOR THIS SERVICE. I have sent emails that they just ignore and can't get through on the phone so tomorrow I shall be in pc world also making a complaint and then trading standards. I have just come out of hospital and don't need the stress”

Helpful Report

Posted 3 years ago

“I would give zero stars if I could. Missold the product from the start following multiple requests to confirm if the TV was fit for my purposes (online, in-store customer services and tech advisors). TV arrived and it couldn't do what I wished it to. SEVEN customer services calls/online chats/emails were completely ignored. No response, no call backs, no advice, kicked out of online chat with the 'internet disconnected' logo. I will never buy from them again.”

Helpful Report

Posted 3 years ago

“Excuse my French, but what a bunch of f**king morons. Error after error after error. S**t products S**t telephone service S**t delivery service Avoid.”

Helpful Report

Posted 3 years ago

“I have ordered 3 appliances from currys on line, washing machine, dishwasher, tumble dryer. The washing machine came broken, the drum was moving. Currys says is their policy to remove the screws that keep it in place while in the lorry, so this shows that they broke it while they moved it from the lorry to the house. Their customer service was so bad, and if you go to the store they are even worse. I was for hours on the phone to persuade them that I want to cancel all the order and I am using my rights by the law to return everything in 14days, because I am very dissatisfied. Finally they booked me a collection day for the 2 appliances (washing machine and dish washer because the 3rd was not delivered yet). The drivers came in and picked up only one and they left the other because it was not in their system, they called their manager and the manager said only one is on the system. So, they did not accept to pick up the other. They say we'll come tomorrow for the other. I ask why, you are here collect both of them, they said no. I call customer services again and the lady on the phone was chewing and I could not understand her. Finally we understood each other and she said it looks all cancelled, I asked what this means, she says all cancelled madam, and I say yes, all cancelled but what? the order, the collection, what is cancelled. And she hung up. I call again the customer services and after a while he finds the order, and he said yes only one collection was on the system (while I have a confirmation email for both to be collected). I ask to come and collect today the other one as well, he tried but said no I can arrange it for today, only for tomorrow. I ask who is going to compensate me for being another day off work because I have to wait you tomorrow as well. He says I am sorry, I say I do not accept the sorry I want to know who is going to compensate me for another day off work and the line drops. This is currys customer services. I DO NOT recommend you currys at all, choose anyone else, but not them, if you face a problem they will make you so upset as you cannot imagine, apart that they bring the appliances broken.”

Helpful Report

Posted 3 years ago

“The deliverers/installers communications prior to the visit were poor - they attempted to call me twice on 2 consecutive minutes whilst I was otherwise engaged and then just turned up. Then, once they had brought the new washer into the house, they announced that they could not install it as the old machine was wired into a junction box and not plugged into a socket. I told them that I could get a socket put on within half an hour, and asked if they could return later in the day to complete the install, but they said I would have to call the Curry's customer service number to arrange this. I had the socket installed only 30 minutes after the deliverers left my home and they never came back, despite my calling Cust Svces several times throughout the morning and early afternoon. They said they could not contact the drivers or tell where they were. Eventually I called mid afternoon and was advised that they had now left my area - which contradicted the advice given previously - and I therefore had to start over again and arrange a new visit for 3 days later which, considering my wife was imminently going into hospital, was highly inconvenient. To add insult to injury, when the second visit occurred which, thankfully, went ahead without any issues, one of the installers informed me that there was no reason why the washer could not have been installed during the first visit, as they would have been happy to carry out the wiring themselves. All in all - a very unsatisfactory experience of poor communications, inconsistent advice and very unhelpful attitudes from all Currys personnel involved; all of which will disincline me ever to buy anything from Currys in the future, to advise family, friends and colleagues to do the same and to disseminate this review wherever I am able.”

Helpful Report

Posted 3 years ago

Currys is rated 2.0 based on 3,464 reviews