Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,464 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,464 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Noel

Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

"Sandra"

Alexander Leon

Currys 5 star review on 2nd February 2024

Kelly Shawn

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time we have had a problem with aftersales on products that go wrong. bought an Apple Ipad just under two years ago and it then stopped working. Would not turn back on at all. We took it into store and they tried but could not get it to turn on. They advised us to take to an Apple store shop, we took it to a store and they booked us an appointment to do a diagnostic on it. After going back for the diagnostic they said it was a integrated fault and is not repairable and advised us to go back to Currys PC World. Went there the same day and they took details and said they have to email the out of warranty department and they will call us within 48 hours but then said it would be 7 days as busy. 9 days later had heard nothing so called store and a manager said he would look into it and call back after weekend on Monday. No call back yet again so went into store the next day and after them calling up the relevant department they said they had sent a letter out offering £124 odd part refund but can not do this now as no reply. We got no letter, they had mobile number and email to contact us and nothing was even said about them sending a letter. You do not expect an ipad to only last 23 months. They should be replacing it or cost of it against a new one. But yet again they pass you back and forth and waste our time. Will certainly not buy from them again.”

Helpful Report

Posted 3 years ago

“Currys offers the worst service I have ever experienced! This is by far the worst service (and potentially, product I have ever received). My advice to Currys - 1. You need to employ staff who can go to the store room and bring the right product. 2. You need to own your mistakes and not expect to the customer to contort themselves into a cork screw in order to accommodate your screw ups. 3. You need a phone system that works. 4. Understand the basics of a sales contract - if the customer didn't get what they paid for, it's called FRAUD. You the company need to rectify it, not the customer. On the 1st October 2021, I went into the Currys Store in Highgate, Birmingham. I purchased a Zanussi hob and a Beko oven. I chose to go to an actual store, rather than an online store so that I could feel, measure and see the product. The items were taken to the property I'm renovating, where a gas and electrical technician were waiting to do the installations in a newly fitted kitchen. When the oven was unpacked I realized that this was not the oven I purchased. In fact, the oven I was now in possession of was 35% cheaper than the one I carefully selected and paid for. With no way to contact the local store directly, I made over 14 calls to Currys main number. On many occasions it automatically disconnected and on the rare occasion I got through to a human being, I was promised that a manager from the branch would call me back - which never happened. After waiting for a few days I had to take a cab to the store in order to complain. I wanted a refund and the oven removed from the property. I was told that I could not have a refund until they retrieved the item. Given that I do not live in the property, I now had to take time out of my work schedule in order to accommodate their available time slots (which meant organising someone to cover my duties, loss of income, time, etc). I made the necessary arrangements but on the day of the pickup I was contacted by phone from the mobile number of the driver to say that they were running 3 hours early and were just around the corner so I should come now to the property! When I protested he told me that the allotted times for pick up or delivery were "just a guide". My response - Currys prices are not a guide. When I get to the checkout I need to pay the exact price. Currys does not extend the right of a sudden change of time to the customer - I am not at liberty to call Currys and say, "I'm in the property 3 hours early. Please come now". What is most infuriating about this experience is that I again rescheduled pickup of the oven for the 15th of October between 9.00 a.m. and 12.55 p.m. and on this occasion they failed to show up, so I left the property and returned to work. Before leaving however, I made a time evidenced video of myself attempting to call Currys' main number which automatically disconnected before even offering a selection! I am still unable to claim my refund and I am now trying to provide safe storage of an inferior item I didn't purchase in the middle of a renovation - with builders tools, plaster, paint, etc. It seems to me that the mistake and the money belong to Currys, but the inconvenience - loss of income as a private clinician, loss of space and personal time, loss money on an item I didn't want, are all mine. Why go through the hassle of going into a store? Currys will never be able to compete with their competitor AO.com (Appliances Online).”

Helpful Report

Posted 3 years ago

“The worst experience ever, I bought a Smeg kitchen which is faulty and I can’t arrange an exchange. They keep saying they’re going to send an email to exchange it but I’m still waiting for the email after 10 days. I keep phoning every day, same story. They are waiting for the order to reach day 30 so that I can’t exchange it and they will then offer repair. They're terrible, jockers - I’ll never buy from Curry again!!”

Helpful Report

Posted 3 years ago

“The issue that I have experienced was: I purchased a JVC tv online from Currys to be delivered to my girlfriends address in . After approximately a month the tv wouldn’t start or took a while to come on , then the guide started to take approx 2 mins to appear , then sound came out of it in the middle of the night with no picture . We returned it to my girlfriends local store in Barrow in Furness where it was sent back to be repaired or deemed unfit for repair . Team know how texted me saying it had been received and then texted saying it was not repairable so they will send us a gift voucher within 72hrs . We still have not received the voucher . My girlfriend has been in store after both of us have tried contacting someone on the phone after several attempts to sort this out . She was basically humiliated in store and told to wait until the voucher came through . The staff at the Barrow in Furness store are ignorant , offensive and downright rude not to mention the phone calls from within store to their technical helpline . We have been 2 weeks now without a TV and feel this is not good enough . I will be pursuing this matter through the courts after I have finished this message It occurred on: 2021-09-26 This meant that Humiliated , let down , no TV”

Helpful Report

Posted 3 years ago

“Impossible to deal with when you have a problem! As a NHS worker this item had been a god send to me, with a lot of work to do and little time for lunch breaks I have now been left with no microwave which is still under warranty. Rude CHESTER staff would not replace when customer services told me over the telephone to bring to store and they would happily replace in STORE, but instead the RUDE Chester declined! i'm now left with no microwave or a plan to replace! Will never buy from this store again or any Currys AGAIN! - If thius is how customers are treated.”

Helpful Report

Posted 3 years ago

“Purchased freezer in June after six weeks stopped working. Was replaced worked for 3weeks now on our third one just a problem driver damaged our wall . Phoned Thetford branch and was told to phone customer service on a very expensive number cost us over £7 to report faulty freezer.why can't Thetford sort it out was they driver who did the damaged.”

Helpful Report

Posted 3 years ago

“I ordered a tall freestanding freezer online which was delivered yesterday and I had paid an extra £20 to have the old appliance recycled and the new one unboxed with waste packaging taken away. The delivery team delivered the new freezer and took the old one back to the van but then drove off without unboxing the new one or taking away the packaging. After phoning Currys customer service this morning, I was told it was not part of the service and I should recycle it myself - pretty shocking response considering this it was it clearly says on their website... Let's recycle - £20.00 On delivery, we'll: Remove an old, disconnected appliance Remove your new appliance's packaging Take the lot to be recycled When I explained that their website clearly states this, she said I was meant to ask them to unbox it - well perhaps I would have done if given a chance, I didn't know that when they took the old one back to the van they were going to drive off and I also didn't know that you have to ask them to provide the service you paid for! The lady I spoke to at customer service was quite rude really. I was told they can't refund me as they took the old appliance away and my local council would take the waste if I put it out. This is not the case in my local area as they won't take rubbish away outside of the bins. I will now be out of pocket using fuel and my own time to take a car boot full of cardboard and 3 bags of polystyrene to the tip! I won't be using Currys again in the future as I never have these issues with AO.”

Currys 1 star review on 5th October 2021

Helpful Report

Posted 3 years ago

“I am very disappointed with the delivery. I have booked a slot on Sunday 03.10.21 and paid for it £30. I have tried call twice to Currys to resolve the issue. Disconnect me! Could not speak to customer service. I got a chat. They informed me I will expect a tumble dryer on Wednesday and refund delivery cost (hopefully).”

Helpful Report

Posted 3 years ago

“Next day delivery is a joke. After staying off work to wait for it 48 hours later it’s still not even been dispatched. I’ve made 8 conversations people have told me it WILL be delivered today. I’ve been told it’s going to be dispatched today. I’ve been told it’s manual and no one explained what that means. And Today at 11 am I’ve been told it’s not even an accepted order. CURRYS IS A JOKE! I’ve shopped here for years. I’ve been lied too by your staff. Nobody has explained everything and they’ve not even refunded me my next day delivery costs that never happened. I’ve not even been contacted by Currys after emailing them and writing to them numerous times. No one knows what’s happening with my order and no one will tell me the truth 😡 😡 😡 they are making a mockery out of me and their customers. Again I HAVE BEEN LIED TOO! On 7 occasions… and now I have to take more days off work until it arrives! It’s a gift for somebody that’s now late as I paid for next day delivery when it was in stock and all they can say is they’ve had a technical issue.”

Helpful Report

Posted 3 years ago

“This is not for the first time I've been left standing for sometime while waiting to purchase an item from Currys It is certainly my last as I dont like the feeling of being a hindrance to the staff of Currys As thats how it feels when you are totally ignored I dread to think now if I had to return anything I bought from them If this is how you are treated while trying to purchase something and I can see from many other reviews retuning items is met with stone walling So I'd rather spend my hard earned cash on companies that give a damn than a company who doesn't care From now on Currys is a no no Better service can be had else where”

Helpful Report

Posted 3 years ago

“Bought a hp 15 in 4gb rm laptop top was so sloe it took 4 minutes to just start up. Took it to Mile end, e1 4uj currys spoke to the person in charge she saw the issue still refuses to refund or exchange saying the laptop is 4gb rm and that's how its suppose to be....??? Call customer support spoke to him good 20 minutses still says its ment to be slow....??? Disgusted by their service... never ever will buy or recommend anyone currys...I'd rather buy secondhand from anywhere else than currys. All is good until you get a defect or faulty item they wouldn't want to listen refund or exchange.... Terrible refund exchange policy.....”

Currys 1 star review on 1st October 2021

Helpful Report

Posted 3 years ago

“Utterly discusting by a member of staff called Kerry team leader nasty to new staff also bad training we had 4people dealing with us we wanted an exchange for a smeg toaster it took from 10in the morning till 2 in the afternoon to get this resolved no one could access the item exchange on there iPads the team leader needs to go for lessons in customer care I had to leave the store as I was getting upset and felt I was raising my voice to get somewhere .The only person I feel helped us greatly was Brian at customer service who on our second visit dealt with it impeccably and with in 2 minutes. The team leader has no leadership qualities she needs to be stacking shelves away from customers”

Helpful Report

Posted 3 years ago

“Mamta: Hi there, thanks for contacting curry's, you are chatting with Mamta, how can I help you today? You: order CUR 210837xxxx You: 14th Sept 1400hours: Received tumble dryer. You: 14th Sept 1538hours: Called to report that the plug on the tumble dryer is damaged. Requested a new unit is sent. Was informed that the item was still showing as ‘out for delivery’ and it would not be possible to rectify the issue until the following day. Call handler informed me that he would call at 1200 on the 15th. You: 15th Sept 1704hours: Called to re-report the issue as nobody called as promised at 1200. Unfortunately, I was placed on hold and cut off. You: 15th Sept 1716hours: Called to re-report the issue again. Asked for the unit to be exchanged. Was informed that the unit was no longer in stock. I requested a refund as I was not in a position to pick an alternative and no options were given. Was informed that I would be called in 24-72hours to arrange collection of the faulty unit. I asked if the delivery charge would be refunded and was informed “no” because the unit was delivered! You: 21st Sept 0910hours: called to enquire why no contact has been received regarding the collection of the damaged unit. Was informed someone would be in touch. You: 27th Sept: Nothing heard from Currys PC World. And the winner of worst customer services goes to………. Mamta: I am sorry for the inconvenience you have faced with us. Mamta: Could you please confirm if you have purchased this item online or in-store? You: online You: all this information should already be available? You: when can I expect a refund as I really need to purchase a tumble dryer Mamta: Thank you for confirmation. Mamta: Before we get started, I need to ask you a couple of security questions. Mamta: Could you please share your full name, billing address along with postcode, email address and contact number. You: Redacted Mamta: thanks for sharing the information. Mamta: I'm just checking your details. I'll be with you in a moment. Mamta: Perfect! That matches our records. Thanks for taking the time to do this. Mamta: I really appreciate your effort and patience, as I check for the exchange/refund you need the RA number you need to contact to the manufacture for this. Mamta: Arew e connected? You: please explain 1. what is a RA number? 2. why is this the first I’ve heard of it, and 3. why do I need to contact the manufacturer when I purchased the item from you? Mamta: RA number is a number which you get through manufacture once you need to tell the manufacture they will give you approval number for the exchange or refund. Mamta: Are we connected? You: yes. I am awaiting the answers You: you answered 1, what about 2 & 3? Mamta: As you need to contact to the manufacture because we need the approval first from manufacture once they approved from their end Mamta: we will exchange it or refund it for you. Mamta: Just checking, are we still connected? You: yes You: So to clarify, almost 2 weeks after receiving a damaged tumble dryer from Currys PC World I’m now being informed that I need to contact the manufacturer and the information that your company would arrange a collection within 24-72 hours was actually a lie. This seems like incompetence and is frankly unacceptable. If I had not made further contact how would I have ever known about a RA number? Mamta: I know there's no amount of apology that can cover up for the trouble caused, our efforts will only be emphasized on providing you a better experience next time. Sorry for the trouble you had faced. I have used this company many times and providing nothing is wrong with the items received you would never know what a shambles the after sales services are. Should you order from Currys PC World, just pray that you don't need to rely on contacting them with any issues that may arise.”

Helpful Report

Posted 3 years ago

“Son ordered Playstation and was told it would take two weeks, now four weeks later still no sign of it. Customer service telephone when you eventually get through are hopeless, the phone in store constantly rings with no answer and the staff in store don’t have a clue. Absolute shambles - avoid!”

Helpful Report

Posted 3 years ago

“Paid for A Curry’s TV on line it was delivered 4th September 2021. We paid £45 for the tv to be installed with a demo. Team know how set tv up it did not work the two young men had no idea why. They left and advised us to contact customer service who would send a replacement tv on that day. After2 hours on the phone we was told no staff was available to do this.we was promised a call before 12.00pm on Monday that did not happen we was promised a refund of £45 that did not happen.Todate we have not heard a word. We paid for a private tv technician to come in and was told the tv simply needed tuning in which cost us £50. Needless to say we will Not be going anywhere Curry’s again.”

Helpful Report

Posted 3 years ago

“My experience has convinced me to never buy anything from Curry’s ever again. For a simple dishwasher purchase and install plus recycle of the old, I one endured the following from them and their “service” partner Team Knowhow: - A week to hear back post order - A delivery date and slot then forced on me with 2 days notice (no chance to even choose a date) - when I called they were unable to change it - Having had to take the day off to wait for it, they didn’t turn up. I had to find out by logging in that delivery was cancelled - no notification given whatsoever - I had to call myself to find out why - no plausible reason other than a scripted apology . They could not reschedule right then due to system and refused to call me back to rebook - I had to do this the next day - Was given a second date, time slot confirmed 2 days before - On the second delivery day itself the order then disappeared from the Knowhow portal - Again I had to desperately chase up to find out (having rearranged whole Dayton wait for it) to be told item was now out of stock for 3 weeks apparently and no delivery was showing in their system! - Almost too dumbstruck with disbelief at the unprofessional farce Curry’s has become. The company is an utterly rotten, failing and badly run mess. - I cancelled the order and went through John Lewis happily paying more for a decent service and a guarantee slot - the stress, uncertainty and frustration of dealing with Curry’s and Team KnowNothing are not worth it nor was the energy of even complaining - the sooner this company goes bust and their employees banned from working in any service role (make that any job) the better.”

Helpful Report

Posted 3 years ago

“In 2014 we bought a Beko dishwasher for £229.00 which was in the sale and was originally £379.99, we have been paying £6.99 per month insurance with Knowhow, 5 weeks ago the machine started to leak so we rang them and they arranged an engineer he thought it was the salt pot and said he would have to order a new one, 10 days later engineer no 2 came, he said it was not the salt pot it was something else and new part would have to be ordered, 10 days later engineer no 3, he commented that the machine was in excellent order for an old machine, but unfortunately that damage had occurred on the door from where the previous engineers had been pulling it out, also they had not connected the side panels back properly and as the machine had been tested during previous examinations, water had collected and caused rust to the bottom of the side panels, he also determined that the original leak was from a seal gone on the door, however due to the damage that had been caused to door and side panels, it was not worth the repair and so wrote it off, which was fine as it was insured, and thats where the trouble begins, the following week we received a gift voucher for £229.99?? not impressed we rang to enquire why we had received this voucher for that amount, thats how much you paid for the machine we were told, but we have paid just shy of £600 in insurance payments, yes but most of that covered the cost of the Engineer call outs...Hold on they buggered up the machine and its not our fault they sent 3 engineers over a 25 day period, to be told the Terms and Conditions state you will be re-embursed the price of the machine. So why have you continued to take our money? why have you not contacted us previously to reduce our monthly payments? That's the way it is the customer services guy tells us. So we trotted off to get another machine, The website states Fast, Free, Delivery on all machines. As suspected the machines now on offer for £229.99 we cheap nasty machines, and the machines of the same calibre and quality as ours are over £500, then to rub salt in the wound, none of the cheaper machines are available so we ended up having to pay an additional £100 to get a machine that was available, to then be told there was a £30 delivery charge?? but it says fast, free delivery, yes but the next available slot was not for 10 days and then there would be a £20 charge to take our old machine away. So our advice is do not take out their insurance as far as I am concerned they have taken our money under false pretences, I have written a letter of complaint and a customer adviser did ring, but again it was a tough nuts attitude, their hands were tied as they were acting within the terms and conditions of our agreement...What a load of hog trot...We have spent thousands with this company and their treatment of people once they have taken your money is disgusting...Shop elsewhere...AO, John Lewis, Argos but stay clear of Currys, it will only lead to disappointment.”

Helpful Report

Posted 3 years ago

“Went on site ordered a washing machine very easy good price etc. Paid for delivery and around 14:30 on day of delivery got a message delivery cancelled. This is where problems started, delivery was rearranged without much trouble but remembered had paid for delivery slot, was I due a refund? Went on website again what a mess could not find any useful information. The online assistant can only answer questions regarding buying items all other queries are not understood. Tried the phone 6minutes 35 seconds to navigate the multiple choice options and get to correct department. Got a lovely bloke sorted me out immediately. Made disparaging comment regarding website and was to.d they get a lot of that. Try the online customer feedback he said, ok direct me to it . He couldn’t find it, heard him shout out to the staff no one else knew how to get to it. Try email gave me the email address this is start of reply Delivery has failed to these recipients or groups: Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system. So the alleged to go to company for electronics cannot build a decent customer service website and can’t/ won’t accept email”

Helpful Report

Posted 3 years ago

“Placed an order early september for delivery 14/9 took day off work had my door taken off for delivery to fit through..waited all day for a text for time slot..got to 5pm then tracked delivery ..wasnt even out for dispatch.so i ran currys takes about 10 mins to get through to speak to someone after listenening to loads of options ! Eventually speak to a very helpful person but was told my delivery wasnt booked in.i had the paperwork in front of me with delivery date !!!! The computer says nothing they can do just book me in again for another 2 weeks ! Cant speak to a manager..all working from home will be 24 to 48 hours for a call back..offered me £20 back but nothing else they can do for immediate delivery..ive emailed a complaint but double check you have a delivery due..the paperwork you get is useless if its not booked in but you wont know that unless it doesnt turn up...if the computer says no then nothing you can do ..poor poor service ..what makes me laugh is when you order you get sent a survey to answer..dont do it until your goods have been delivered on time”

Helpful Report

Posted 3 years ago

“Called in store was told would have to wait . Not a problem however when we did manage to get help from an advisor whist going over to the product in store they met someone they knew and started to talk to them in the middle of helping us. Was then told we couldn’t do finance for items we had to order but did this in another store and have since learnt you can . So was given the wrong advice . Was also told couldn’t order a product but on line says otherwise . To sum up advisor not interested more interested in talking to friends than offer a service . Gave wrong advice and lost sale due to this .Bury store. Manchester .Also rang up spoke to call centre about issues .Requested call back from manager but we are still waiting for call back .”

Helpful Report

Posted 3 years ago

Currys is rated 2.0 based on 3,464 reviews