Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,464 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,464 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Noel

Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

"Sandra"

Alexander Leon

Currys 5 star review on 2nd February 2024

Kelly Shawn

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The word for this company is useless. Never helpful, I pay a monthly subscription to curry’s care services as stated on transaction and when you call to cancel they have no information or don’t know who that is. They don’t have any problems locating my bank details to collect the payment funny how it works a. Company always the same. I avoid curry’s at all costs and try use Argos as alternative as they sell similar products”

Helpful Report

Posted 3 years ago

“Purchased a Curry's essential freezer that arrived & had a damaged drawer with razer sharp edges. I had also ordered frozen food for that evening so had no choice but to unpack & use the freezer. Over the next few days life happened but I eventually got round to calling customer support (around a week later) to organise either a discount to purchase a new drawer, a new drawer or a new freezer. I was told by the call operator that because I had installed the freezer I was not entitled to an exchange, refund, new drawer or compensation to cover the cost of a new drawer. I was also told that if I had not installed the freezer and instead let the £200 of frozen food go to waste then I would have been compensated for the lost food. To top it all the call operator was rude and hung up on me because i told her I was recording the call. I have spent around £5000 with this company this year. I WILL NEVER return.”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THEM. BUY ELSEWHARE BECAUSE THEY ARE NO HELP. I recently got a laptop from them that was faulty, no refund was offered, it went in for repairs twice and they still wont let me get an exchange. Customer service was no help at all as they weren't aware on what the policy on returns, exchanges and faults were. I have been calling for 3 weeks now and it has honestly become draining and depressing for me since I cant do any work and will most likely pursue a law suit or claim now. I will be telling family and friends and any one I know to stay away from this company.”

Helpful Report

Posted 3 years ago

“the worst customer service ever. ordered product in store, the wrong one turned up. phone up to return and there is no option on IVR system, get through to someone they cant process my order, i go to web chat but it is not supported on google chrome or IE only Edge. webchat doesn't help at all and sends me round in circles. phone in again... because it was an in store purchase the agent on the phone couldnt process so transfers me to in store... wait 40 mins... speak to someone and they cant help either.”

Helpful Report

Posted 3 years ago

“Received an email about vip pass and it said we have reserve a console for u in ur local branch i went there paid £500 for it and the guy in store said we dont have straight away but we will call u back in couple of days to collect it, i rang after 10 days in the store and they said it will not be available till next 3-4 weeks as we are out of stock whats the point of this vip pass. The VIP pass is jist a SCAM to play with peoples money for 3 to 4 weeks. Useless pc world have lost a loyal customer. Will never go back to them. 07979828093”

Helpful Report

Posted 3 years ago

“Absolutely terrible experience for returns from an online purchase. The item turned out to be faulty. I spent two days going through options on the phone which would end up with me being disconnected as the automated system believes its answered your problem. I was only phoning as the chat service wasn’t working, every attempt took me back to the page before (including when accessed off a Currys text that purported to take you straight to the chat service). All of this was because the return email said to make sure that the parcel had the address on. When i finally got to speak to someone they said not to worry there was no address needed as the delivery driver would have one! To think i used them instead of Amazon to save £5!!”

Helpful Report

Posted 3 years ago

“Bought LG American fridge freezer and washing machine. Due for delivery today. Confirmed twice over the phone and twice on webchat. Still not received slot confirmation, so called and now they are telling due to some unknown error, they cannot deliver today!”

Helpful Report

Posted 3 years ago

“Disgusting service, really let down,we ordered an integrated dishwasher and washer dryer from them, they installed washing machine and did not install the dishwasher, now after 1 month the washing machine fitting started dripping water and spoiled our kitchen skirtkings and cupboards, we called them to fix this and installed the dishwasher and they gave us a week later date which is today, so expected them to visit today and hoping we could use the washing machine, the installer calls at last minute to us and installer did not turn up and when we call the customer care, they again say apologies which definitely is not being meant when making the customer suffer again and again for the service he has already paid for, and we are told we can book the installation for next tuesday or we can refund you the installtion, such a joke, So still i wait for next 5 days to get some shitty excuse. Really if this does not gets resolved, will definitely never and recommend to buy anything from curry to friends and family.”

Helpful Report

Posted 3 years ago

“Unhelpful and uncompitant staff. I spent 3 hours speaking to different members of staff. Each one said a different story.”

Helpful Report

Posted 3 years ago

“I ordered a Karcher floor cleaner back in December 2020 I have been waiting for a call back from a Manager since May as it has stopped working,I was told it’s a common fault by a advise but I could only get a repair as it outside my 30 Day receipt when I asked if it has this fault why is it still being sold I was told I should have done my research. Yesterday I called 8/7/21 ref a T.V that was stupidly purchased from you in March this has stopped working it was collected for repair again as outside 30 day receipt I was told as I did not purchase extended warrant it would be ready when it was ready also I was told it had to go back to the manufacturer for repair ..this in fact was not true as it is being repaired by curry’s and you are waiting for a screen from the manufacturer! The screen was fine that was not the fault, both items are not fit for purpose,at no point has any advisor treated my with dignity understanding or empathy you are also providing your customers with false information the number you give for Karcher is incorrect 01295 752200 is not the correct number my contact is with Curry’s as it is you I have made the purchase from I would at least like to be spoken by someone who sounds like they are interested in assisting me to resolve this,Ihave also on 3 occasions as for disclosure on my conversation as I have been given false information and treated appallingly I am still waiting you are legally obligated to make this available to me at my request as stated by GDPR regulations.As stated previously I am also still waiting for a member of management to call me back . Never have I experienced such disgusting customer Service,”

Helpful Report

Posted 3 years ago

“Currys customer service for purchase and collect from store. The short version is that they lost the item I had purchased so it wasn't available for collection. I asked for immediate refund but they said no it would take two weeks to investigate. I phoned head office and demanded immediate refund which they did over the phone. Then they start sending letters saying I had two refunds and one being in the store which was not true. I can't write it all here but customer services were a shambles. It just went on with phone calls and then threats ti take legal action against me. I eventually phoned the police to report it as fraud as I didn't go to store on the day they claimed. I cried when talking to police. I gave currys my police reference and then guess what!? They just never wrote to me again. There is more detail to this relating to their appalling systems & processes and lies. Do not use 'collection from store' option if you can get the product else where please do!!!!!”

Helpful Report

Posted 3 years ago

“Bought and paid for worry free expert installation of fridge/freezer,Driver/installer refused to feed plug behind cabinet, cut off plug from old unit refused to remove it left in situ. New unit unpacked and left on the driveway. He then left.”

Helpful Report

Posted 3 years ago

“Purchased a very expensive monitor from Currys PC world, developed a fault after 3 months. They didn't want to know, didn't care at all, VERY rude customer service advisors passing me back and forth and speaking to me as though I was dirt on their shoe. I will pursue this but for now, i'll vote with my review. Avoid at all costs, there's a reason Amazon are putting them out of business. Shocking.”

Helpful Report

Posted 3 years ago

“Awful customer service. Pre ordered and paid for a Fitbit. When the item was released and I had had no delivery or correspondence from Curry’s I chased them up only to find that my order had been ‘lost’ in their system. The item I had ordered was now available for next day delivery or to pick up in store. I was told at first that it would 3-5 working days but having online chatted and spoke to half a dozen customer service reps I was told they could in fact arrange next day delivery. Next day came and still no sign of my order. I contacted Curry's again to be told that the item is now out of stock so no delivery or even the delivery I was assured would be with me in 3-5 days. Don’t know what I’m more shocked about firstly how they could mess this up so badly or second how little they cared. I would have given them zero stars if it was possible.”

Helpful Report

Posted 3 years ago

“Brought a rug doctor online.. sent it back as faulty this was in March 3 months on I still haven't had a refund.. they keep saying I will get one.. now all of a sudden they are saying they haven't received the faulty item back.. even though I have emails stating they have had it back.. im off to the small claims court next week.. I will never buy from currys again.. disgusting service”

Helpful Report

Posted 3 years ago

“Similar problem to many others it would seem. Driver failed to deliver due to no parking, even though had they called me when outside my house I could have moved my car. Sadly the driver called while on his way to the next delivery, promised to come back later but didn’t. Currys customer services came across as totally disinterested and, when I cancelled my order as the rescheduled delivery was too far out, was happy to cancel the order making no effort to deliver sooner. Since bought my washing machine from AO who we’re fantastic on all levels.”

Helpful Report

Posted 3 years ago

“Products are poor quality had 2 Beko fridge freezers in less than 12 months and still not working properly. Trying to get anything done is like finding gold in my toilet pan. Customer service is virtually non existent and trying to speak to someone is dire. When I eventually got through I was told how to try and correct the fault myself although impossible due to medical reasons. Although still under manufacturers warranty I would be charged £55 for a callout. Rubbing salt into the wound as I had also paid £130 for an extended warranty. That was a 2aste of money.PLEASE stay away from currys. They suck”

Helpful Report

Posted 3 years ago

“American Fridge freezer broke down, after 30 months.. They only offer 1 year manufacturer guarantee. So this means a £650 large item can only last 1 year! So no guarantee and no repair or replacement, or help from customers services. DREADFUL. https://www.youtube.com/watch?v=o1B564IKFfc this is another example on youtube.”

Helpful Report

Posted 3 years ago

“Customer service is ABSOLUTELY dreadful, after purchasing a American fridge freeze from Reading branch, after being on the phone for 2 hours and calls being transferred from one place to another. AFTER MAKING multiple calls I finally manged to get an engineer out to my address 5 weeks later after my freezer had stopped working to regas it. It still doesn't work and I'm having wait another week for another engineer to come out and assess the freezer. This is the worst service I have ever received in my life, I am a multiple business owner and I will not recommend currys/pc to a single person. I will advise my friends/family and customers never to purchase anything from you as the customer service is terrible. Its not worth going through the stress and hassle. I was promised call back 3 times after putting in complaints, still not received a phone call. This is a micky mouse company and they definitely do not know how to treat customers. I will put my complaint on social media, on every platform, to express how I have been treated and how stressful it has been to get my freezer fixed or replaced. Once again appalling service, ITS THE WORST SERVICE I HAVE RECEIVED BY A COMPANY IN THE UK. I HAVE NOW BEEN WITH OUT MY FREEZER FOR 5 WEEKS AND and I have lost out on 2× £300 worth of freezer food. DO NOT USE THIS COMPANY, READ THEIR REVIEWS. I CAN'T BELIEVE THEY TREAT CUSTOMERS IN THIS WAY. THEY PROMISE CALLS BACKS AND NEVER CALL BACK. THEY ARE LIERS THEY NOT TRUSTWORTHY THEY ARE NOT PROFESSIONAL THEY ARE LEGITIMATE SCAMMERS DON'T BE SCAMMED LIKE US”

Helpful Report

Posted 3 years ago

“Absolutely useless don’t use, it took three weeks to deliver a fridge freezer, they tell lies customer service useless, managers with no experience. Delivery drivers with the brains of a camel. TOTAL WASTE OF TIME AND USELESS.”

Helpful Report

Posted 3 years ago

Currys is rated 2.0 based on 3,464 reviews