Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,477 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,477 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer services department are rude and dont make notes about previous calls. Ive been waiting over four weeks for a refund its disgusting”

Helpful Report

Posted 4 years ago

“Bad experience after being a loyal customer for many years. No communication No customer service You are days without your product what you have purchased if it gets resolved.”

Helpful Report

Posted 4 years ago

“My brother who is severely handicapped TV broke down 18 days ago. Lady called Zizi sent driver to wrong address eventually getting it 2 days later. I was the told a voucher would be sent out that was 10 days ago. They sent voucher and when I thought I'd bought it they cancelled the order following day. Since then I've been told a new voucher would be sent out or within few days I could use old voucher. Both are lies and again got stuck with Zizi who is most incompetent person ive ever dealt with. My brother 2 days ago was so depressed that I had to buy the TV myself as there's no knowing what he would have done if he wasn't able to watch TV any longer. So still waiting on voucher that I will have to spend on another item that I don't require. Maybe that was there plan all along. For your sanity do not touch this company with a bargepole. Regards Steve”

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Posted 4 years ago

“Absolutely rubbish customer service. Bought a laptop, didn't even collect it. Asked for a refund, no one can help! for something as simple as a refund, for a product that hadn't been picked up, they can't manage it. I have gone to store physically on two separate occasion. I have waited on the phone for hours, still nothing had been resolved. So furious.”

Helpful Report

Posted 4 years ago

“absolutey disgraceful after sales tv product faulty under manufacturers warranty was forced to try fix at home which caused screen damage ( as am customer not engineer) I have disability but was not asked if I could physically do what they wanted and basically called a lier was hung up on lied to and about on their notes and not listened to at all .. I will never buy from currys pc world again will tell as many people as possible and am taking the mater through legal proceedings I believe the process is not customer friendly a a breach of warrenty and trading standard awful worst service I have ever come across ... the smart tv never worked properly I was fobbed off until cover ran out and they would take no responsibility for fact product was faulty apps like Netflix YouTube itv would constantly crash yet everything fine on all other devices and now great on new tv I had to pay out for”

Helpful Report

Posted 4 years ago

“If you buy anything with currys, make sure you keep all your receipts and actually make sure the guys at the tills put in your details. According to these jokers they delivered fresh air to me rather than a TV and now wont fix, as my TV is a ghost in thier system and it took them 2 weeks, about a million phone calls to come to that conclusion. Avoid at all costs and go to John lewis or AO someone who actually knows what customer service is”

Helpful Report

Posted 4 years ago

“Canon printer bought 2 months ago Canon printer bought 2 months ago, not working now, have been onto Currys through chat/e-mail and phone no use, they just pass you around, saying its not their depart etc, they even put me onto Canon who told me to take the printer to their repair shop in London(round trip of 1000 miles)although is suspect the Currys Tech didnt tell them the printer was under warranty.I have posted my last Web Chat below. Manu: Good morning! Welcome to Curry's, could you please confirm your full name for me? You: Morning to you,James MacNicoll Manu: James, I will surely assist you with your return query. Manu: James, before we get started, I need to ask you a couple of security questions. Could you please provide : Any reference number Full address given at purchase Mobile number given at purchase You: Need to return a faulty printer, completed return from but they need more info and asked me to call chat Manu: Just to confirm you wish to return and get refund? You: Deleted. You: Yes Manu: Thank you for sharing the details. Manu: Thank you for the security verification, please allow me 2-3 minutes while I get this checked for you. You: ok Manu: I appreciate your patience. Manu: I am afraid I am from online order status team, however I can provide you the contact number of the relevant team who can assist you with your query. You: I have an e-mail from returns/customer service asking me to come on here and give further details, the printer is 2 months old and I want it returned and a refunds can take it into the shop and hand it back if that suits You: Just to add this is getting a bit frustrating as I have been on here twice before and spoke to technical people who couldn't repair it and the Canon who couldn't repair it either Manu: I have checked and found that the order was placed in March and as per policy we can return the faulty product within 21 days of purchase. Manu: I really can understand your frustration and disappointment here. You: My rights say that this has a 1 year warranty which Currys are liable for,the machine is 2 months old You: Are you going to do something about this or not. Manu: I am totally understanding your concern and we have a team they will be able to assist with troubleshooting any faults as well as arranging any necessary repairs or replacements. You: I have already been onto them, they tried the repair route, no use, why did customer service say to come on here then, was this a lie if you are saying that you can do nothing about this. Manu: I would like to inform you that as per policy we can return the faulty item within 21 days of purchase. Manu: I would like to inform you that we have some limitations. You: Explain my 1 year warranty then please Manu: I can see that you have 1 year warranty and that is under manufacturer warranty. You: Which As the seller Currys are liable for are you saying they are not liable for the printer and that Canon are? You: Are you still there? You: I assume you are now gone as I have pointed out that Currys are liable and your purpose in deflection has failed.”

Helpful Report

Posted 4 years ago

“Flavel cooker top broke. Flavel would not take responsibility stating must be accidental damage. Currys offers to send an engineer out to investigate at a cost. Cooker not fit for purpose.”

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Posted 4 years ago

“Fridge faulty within a month. Still awaiting item ordered over 6 weeks ago. Cut off on at least 7 occasions trying to rectify. Wasted over 6hrs of my time. Customer care dreadful. S.A call centre beyond a joke. DO NOT WASTE YOUR MONEY”

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Posted 4 years ago

“Hello, in a few days ago I had been in Currys in New Malden. There is a terrible customer service. I had speak with the manager ho is it very rude with me . I want to return laptop, but they declined my request. I had pay my insurance for full cover and is look like I wasted my money. Every one there in the shop they won’t me to help or fix the problem and use my insurance. When I said I will write my feedback to the website they say “ We don’t care”. I was surprised to hear that, because the cost of my laptop is £1200 and the process is doesn’t work at all. DON’T TRUST THEM. They are lied every one customer and they promise the thinks ho doesn’t cover. I am very angry of them and there behaviour is disappointed. One star is too mach for them. Take care”

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Posted 4 years ago

“Currys is fraudulent. Lack integrity.”

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Posted 4 years ago

“Customer care is shocking don't know whot they get paid for , purchased a coffee machine but after 3 days we caught covid my husband being intensive care and my self realy I'll .it didn't work so rang to request if i could have a new one and told to take in to local currys were I was asked to prove we had been ill showing them picture of intensive care . After an hour long explaining why it was not returned in the month ,i left the machine to be mended or a new one to now be told it will be are fund the machine are double the price now and we can not afford to rebuy.I only want a new machine and think that currys could keep there customer happy and realize there's been a pandemic will never buy from currys again but think customer care should gave a shake up I'd be embarrassed to say I worked in this department shocking unhappy”

Helpful Report

Posted 4 years ago

“Customer services absolutely shocking purchased a gaming monitor on the website there was no cables including in the box when I got the item there were cables and I've already bought all the cables off Amazon PC World Currys agent phone to try and sell me insurance I told him the problem and he basically said just send them back as faulty I said that is disgraceful and they should put the bill for this and he just refuse to help me”

Helpful Report

Posted 4 years ago

“Shocking service. I bought a washing machine and tumble dryer. Took a week to be delivered (unless you pay up to £45 for a slot!!). Then when delivered, the tumble dryer was faulty. Spent countless hours trying to get through maze-like phone systems to arrange a replacement. Now have to wait another week for it - with an unusable tumble dryer sitting on the middle of the kitchen. Never again.”

Helpful Report

Posted 4 years ago

“Avoid curry’s they quick to take your money but their customer service is non existent!!!! Buy somewhere else”

Helpful Report

Posted 4 years ago

“Terrible ... just terrible. If you are buying something online, better hope it works perfectly cause if it doesn't and you have to deal with them on the phone, GOOD LUCK!”

Helpful Report

Posted 4 years ago

“They don't even deserve one star!! Purchased a microwave 7 months ago and it blew up, didn't have receipt so had to throw it and buy a new one. Purchased a TV and that wasn't working properly, had to keep taking it back to be repaired but, it kept getting Sen back with the same problem. It's been two weeks now that it's been in repair for and I still haven't heard from them!!!! Worst place ever to buy stuff from.”

Helpful Report

Posted 4 years ago

“Not even one star !! I wouldn’t buy anything from them anymore!!! Very poor service! No one wants to do their job! No incentive for the employees to work and they lie not to do their job properly.”

Helpful Report

Posted 4 years ago

“Poor quality of the services, I really don't recommend this company”

Helpful Report

Posted 4 years ago

“After placing my order I was notified that part of the order was no longer available but the rest was dispatched. It didn't arrive in the specified time frame so after a couple of days I phoned "customer services" an automated series of menus which eventually told me to contact the courier. Eventually the courier declare it a missing item. Used web-chat to contact Curry's but it couldn't understand my problem, was eventually transferred to a human who was not very helpful. Then told i needed to wait for the 'lost in transit team' to contact me which would take upto 14 days. Then parcel turned up in less than perfect condition, and as i had already sourced alternatives from elsewhere I used the online form to organise a return and refund. I received communication from the courier (different firm to delivery) but nothing from Curry's, no return label or barcode to include in the package. I had to discover the return address from the very small and badly printed label on the original package. I will never shop in Curry's again and nor will i suggest anyone else goes there.”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,477 reviews