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Currys Reviews

2.0 Rating 3,493 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,493 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

Write Your review

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J MacNicoll
Unverified Reviewer
“Canon printer bought 2 months ago Canon printer bought 2 months ago, not working now, have been onto Currys through chat/e-mail and phone no use, they just pass you around, saying its not their depart etc, they even put me onto Canon who told me to take the printer to their repair shop in London(round trip of 1000 miles)although is suspect the Currys Tech didnt tell them the printer was under warranty.I have posted my last Web Chat below. Manu: Good morning! Welcome to Curry's, could you please confirm your full name for me? You: Morning to you,James MacNicoll Manu: James, I will surely assist you with your return query. Manu: James, before we get started, I need to ask you a couple of security questions. Could you please provide : Any reference number Full address given at purchase Mobile number given at purchase You: Need to return a faulty printer, completed return from but they need more info and asked me to call chat Manu: Just to confirm you wish to return and get refund? You: Deleted. You: Yes Manu: Thank you for sharing the details. Manu: Thank you for the security verification, please allow me 2-3 minutes while I get this checked for you. You: ok Manu: I appreciate your patience. Manu: I am afraid I am from online order status team, however I can provide you the contact number of the relevant team who can assist you with your query. You: I have an e-mail from returns/customer service asking me to come on here and give further details, the printer is 2 months old and I want it returned and a refunds can take it into the shop and hand it back if that suits You: Just to add this is getting a bit frustrating as I have been on here twice before and spoke to technical people who couldn't repair it and the Canon who couldn't repair it either Manu: I have checked and found that the order was placed in March and as per policy we can return the faulty product within 21 days of purchase. Manu: I really can understand your frustration and disappointment here. You: My rights say that this has a 1 year warranty which Currys are liable for,the machine is 2 months old You: Are you going to do something about this or not. Manu: I am totally understanding your concern and we have a team they will be able to assist with troubleshooting any faults as well as arranging any necessary repairs or replacements. You: I have already been onto them, they tried the repair route, no use, why did customer service say to come on here then, was this a lie if you are saying that you can do nothing about this. Manu: I would like to inform you that as per policy we can return the faulty item within 21 days of purchase. Manu: I would like to inform you that we have some limitations. You: Explain my 1 year warranty then please Manu: I can see that you have 1 year warranty and that is under manufacturer warranty. You: Which As the seller Currys are liable for are you saying they are not liable for the printer and that Canon are? You: Are you still there? You: I assume you are now gone as I have pointed out that Currys are liable and your purpose in deflection has failed.”
Helpful Report
Posted 4 years ago
Rawlinson
Unverified Reviewer
“Flavel cooker top broke. Flavel would not take responsibility stating must be accidental damage. Currys offers to send an engineer out to investigate at a cost. Cooker not fit for purpose.”
Helpful Report
Posted 4 years ago
Corrina
Unverified Reviewer
“Fridge faulty within a month. Still awaiting item ordered over 6 weeks ago. Cut off on at least 7 occasions trying to rectify. Wasted over 6hrs of my time. Customer care dreadful. S.A call centre beyond a joke. DO NOT WASTE YOUR MONEY”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Hello, in a few days ago I had been in Currys in New Malden. There is a terrible customer service. I had speak with the manager ho is it very rude with me . I want to return laptop, but they declined my request. I had pay my insurance for full cover and is look like I wasted my money. Every one there in the shop they won’t me to help or fix the problem and use my insurance. When I said I will write my feedback to the website they say “ We don’t care”. I was surprised to hear that, because the cost of my laptop is £1200 and the process is doesn’t work at all. DON’T TRUST THEM. They are lied every one customer and they promise the thinks ho doesn’t cover. I am very angry of them and there behaviour is disappointed. One star is too mach for them. Take care”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Currys is fraudulent. Lack integrity.”
Helpful Report
Posted 4 years ago
Unhappy
Unverified Reviewer
“Customer care is shocking don't know whot they get paid for , purchased a coffee machine but after 3 days we caught covid my husband being intensive care and my self realy I'll .it didn't work so rang to request if i could have a new one and told to take in to local currys were I was asked to prove we had been ill showing them picture of intensive care . After an hour long explaining why it was not returned in the month ,i left the machine to be mended or a new one to now be told it will be are fund the machine are double the price now and we can not afford to rebuy.I only want a new machine and think that currys could keep there customer happy and realize there's been a pandemic will never buy from currys again but think customer care should gave a shake up I'd be embarrassed to say I worked in this department shocking unhappy”
Helpful Report
Posted 4 years ago
Ross
Unverified Reviewer
“Customer services absolutely shocking purchased a gaming monitor on the website there was no cables including in the box when I got the item there were cables and I've already bought all the cables off Amazon PC World Currys agent phone to try and sell me insurance I told him the problem and he basically said just send them back as faulty I said that is disgraceful and they should put the bill for this and he just refuse to help me”
Currys 1 star review on 20th May 2021
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Shocking service. I bought a washing machine and tumble dryer. Took a week to be delivered (unless you pay up to £45 for a slot!!). Then when delivered, the tumble dryer was faulty. Spent countless hours trying to get through maze-like phone systems to arrange a replacement. Now have to wait another week for it - with an unusable tumble dryer sitting on the middle of the kitchen. Never again.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Avoid curry’s they quick to take your money but their customer service is non existent!!!! Buy somewhere else”
Helpful Report
Posted 4 years ago
Josh
Unverified Reviewer
“Terrible ... just terrible. If you are buying something online, better hope it works perfectly cause if it doesn't and you have to deal with them on the phone, GOOD LUCK!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“They don't even deserve one star!! Purchased a microwave 7 months ago and it blew up, didn't have receipt so had to throw it and buy a new one. Purchased a TV and that wasn't working properly, had to keep taking it back to be repaired but, it kept getting Sen back with the same problem. It's been two weeks now that it's been in repair for and I still haven't heard from them!!!! Worst place ever to buy stuff from.”
Helpful Report
Posted 4 years ago
Mary Gendy
Unverified Reviewer
“Not even one star !! I wouldn’t buy anything from them anymore!!! Very poor service! No one wants to do their job! No incentive for the employees to work and they lie not to do their job properly.”
Helpful Report
Posted 4 years ago
ALEX
Unverified Reviewer
“Poor quality of the services, I really don't recommend this company”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“After placing my order I was notified that part of the order was no longer available but the rest was dispatched. It didn't arrive in the specified time frame so after a couple of days I phoned "customer services" an automated series of menus which eventually told me to contact the courier. Eventually the courier declare it a missing item. Used web-chat to contact Curry's but it couldn't understand my problem, was eventually transferred to a human who was not very helpful. Then told i needed to wait for the 'lost in transit team' to contact me which would take upto 14 days. Then parcel turned up in less than perfect condition, and as i had already sourced alternatives from elsewhere I used the online form to organise a return and refund. I received communication from the courier (different firm to delivery) but nothing from Curry's, no return label or barcode to include in the package. I had to discover the return address from the very small and badly printed label on the original package. I will never shop in Curry's again and nor will i suggest anyone else goes there.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Can’t speak to a manager, went through to complaint team and they said we just log it we don’t respond to it. My tv will need sending away to be fixed and no replacement while I wait. I’ve reviewed your comments below and it seems they don’t get fixed anyway. I will never buy a tv from you again.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Purchased a hoover it broke down sent it for repair and it came back not repaired have written to them requesting a refund with no reply so will take to small claims section of the county court”
Helpful Report
Posted 4 years ago
Marisha Williams
Unverified Reviewer
“Avoid at all costs. I will never use curry’s again. I have tried a few times and have been met with failure after failure. Awful customer service being passed from pillar to post. Ridiculous protocols and losing £100 worth my products I had paid for and then saying it could take two weeks to find out what has happened to it on top of the 3 weeks already waited, but cannot send out another one. Useless company. Avoid at all costs!!!!!!!!”
Helpful Report
Posted 4 years ago
Suewilldo
Unverified Reviewer
“🌟Avoid at all costs!🌟 I can’t believe how bad Curry’s have got after using the company for many years with no problems. I purchased a Kenwood cooker (it is their own brand who Curry’s make under licence!) during lockdown. With 2 key workers in my home I needed reliability. What a joke!! The cooker broke down after four months and we had to wait over 3 weeks to repair. It then broke down again after another 4 months with the same problem. It took over 2 months to get it fixed for the second time. The engineer even said this is a common fault and their elements only last 4 months as Curry’s use cheaper elements at £10 rather than £17 for a better replacement! Curry’s now state that their appliances need to break 3 times in the first 12 months for them to even “consider” a replacement! This is “their” warranty terms. I have lost faith in the cooker and asked for a replacement or refund which has been refused too. The emotional stress, constant telephone calls, the run around and outright lies that this company has come out with is unbelievable! I have been pushed around from pillar to post! I have lost so much sleep with the stress this has made me ill I have also had to spend so much more money on microwave meals during a time that has been stressful enough. I am going to inform Trading Standards and continue through their complaints procedures because this is shocking.”
Helpful Report
Posted 4 years ago
N/A
Unverified Reviewer
“Abomination”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Awful awful awful!!!! I’ve waited in all day today for a washing machine. The driver called left a voicemail to say they’d arrive within 10 minutes. No one has arrived. We don’t have a washing machine now and they’re staying the driver can’t come back to install it. We had to pay did delivery too!! Plus extra charges for installation and recycling.”
Helpful Report
Posted 4 years ago
Currys is rated 2.0 based on 3,493 reviews
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