Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,464 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,464 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Noel

Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

"Sandra"

Alexander Leon

Currys 5 star review on 2nd February 2024

Kelly Shawn

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID They do not deserve one star! Ordered 3 large electrical items. On the delivery day, one item was not on the vehicle (we were not told it was out of stock). The second item they needed a stair climber and this was not on the vehicle. The delivery drivers arranged a new date for items to be delivered in 4 days time. The new delivery date arrived we heard nothing from Curry's. When we contacted them we were advised it would be delivered the following day and that they knew about the equipment need and this would be on the vehicle. the new delivery day arrives and the equipment need to deliver the item 0is not on the vehicle and the delivery drivers leave and take the item again! Calls made to Curry's and we are advised to cancel order and re-book, then someone will call us back in 24 hours to ensure this is delivered. 24 hours later there have been no calls from Curry's, several calls later we are told it will take over 48 hours or could be up to 7 days! there is nobody to escalate this too! We cannot speak to any managers as they do not have telephone numbers and there is nobody else to speak to apart from customer service who say they cannot do anything!!!! After being on a call with them for over an hour, they ended the call as they said they can't do anything. We are still without our item 7 days on, with no date as to when we will receive it!”

Helpful Report

Posted 4 years ago

“Absoulutely shocking. Bought a dishwasher - took a month to arrive. Broke after 3 months. Been waiting for parts for over a month. After being on hold and bounced around on the phone for an hour I was told parts will be another month, replacement machine same, maybe... Currys offer no form of compensation. Avoid.”

Helpful Report

Posted 4 years ago

“I ordered a Lenovo Ideacentre 3 (Currys / PC world product code 293788) desktop PC in February on the advice of a video chat I had with a customer sales rep. During this chat, I was informed that it would start up in around 30 seconds, and that it would be suitable for basic home computing. At the time, I was very clear about my usage - internet browsing (including youtube), office and listening to music. Within the first few days it started to show problems. Once my desired software (firewall, antivirus etc.) was loaded, I took a lot more than 30 seconds to start up, and it couldn't handle youtube videos, or even stored mp3 files - the sound started to break up, even when no other applications were open and/or running. Over the next few weeks, I rang customer service several times. The first person I spoke to asked me to wait for all the windows updates to be done. After a few days of waiting, I rang a second time. It was suggested that I just do a full factory reset. I am not in the habit of using sledgehammers to crack nuts, so I spoke to someone else and I was talked through how to reinstall the sound driver. This worked - for around two days. I then rang up a third time, at which point the customer service operative organised its return to the repair centre. This is when things started to get interesting. I had a phone call from a man at the repair centre who told me that there was nothing specifically wrong with the device, and it was working as designed. I told him that I was advised that it would be suitable for viewing videos online and listening to music, only to be told that wasn't true, because the nature of the CPU would mean it would be suitable for nothing more than facebook. I do not have a facebook account. I asked about upgrading the RAM, and I was told this wouldn't have any effect, because it was the CPU that was the information bottleneck. I asked about upgrading the CPU and I was told that it's impossible because it's part of the motherboard, which is integrated into the machine. The only logical conclusion to draw at this point was that the machine was not fit for purposes made known and therefore contravened the Consumer Rights Act of 2015. I then went back to Currys / PC World to inform them that I had spoken to Citizens' Advice and, over the course of several days and numerous phone calls, I was eventually promised a call back by a manager within 48 hours. I received that call not within 48 hours, but actually five days later. During this call, the manager was quite clear about the fact that no refund would be forthcoming because it was over their statutory 21 day period. However, sometimes it takes 21 days for this sort of issue to present itself, especially if, as was the case with myself, I was busy at work and didn't use it that much initially. Besides which, Citizens' Advice have assured me that the the Act covers me for six years. I therefore consider their 21 days to be arbitary and not salient. During the same call, I also asked whether they are part of the Alternative Dispute Resolution Scheme. They are not. I was missold this product. A sales rep advised me that it was fit for purpose, but a repair technician has confirmed that it wasn't. Currys / PC World have conveniently chosen to ignore the expertise of their repair technician, and to hide behind this arbitary 21 days. I am now pursuing a refund via the credit card provider under section 75 of the Consumer Credit Act 1974. At the very least, avoid buying one of these machines and, if you believe that the service I have received is indicative of Currys / PC World in general, then you will seek an alternative retailer for your next computer, or any other electrical device. I have now added Currys / PC World to the long list of firms I will never use again as long as I live.”

Helpful Report

Posted 4 years ago

“I ordered the printer and paper together in one order. Today i received the paper only and i was shocked when i open this parcel. 1. I don't understand why order was splited because nobody need a paper without the printer. 2. The paper package was open and paper was used. So PC Currys staff sent to me used (and not full) item without any notice. It's very unfair and looks like youra staff trying to cheat me. I'm very dissappointed and unsatisfied.”

Helpful Report

Posted 4 years ago

“Would give zero if I could. Do not order from curry's ordered a microwave from them as I was getting a new kitchen it arrived with a dent on the door and the back of it. Phoned curry's DPD picked it up and replacement I was told would arrive that day which it did not. Phoned curry's got through to there call centre can't understand a word the staff are saying as there headphones are probably supplied by curry's they don't work either. After many phone calls and a promise that a manager would call me back I'm still waiting no microwave no refund no customer service no call from a manager. Don't touch curry's with a barge pole if you ever order anything check it when it arrives I have a blank space in the kitchen where my microwave should be just like the staff in there call centre the only difference is the empty space is between there ears. Any company that takes your money and sends you faulty products should be ashamed but curry's are not they don't care. My item had 2 staples in the box as it looks like a previous return from another customer. So folks avoid curry's at all costs take your money to a company who cares and replaces faulty goods when there damaged”

Helpful Report

Posted 4 years ago

“I’ve bought a Samsung fridge freezer online, appliance was delivered but upon close inspection the interior shelf bracket was damaged but covered up with tape. I also bought the recycling for my old fridge freezer but this was not taken on the day as per order. I then phoned to rearrange another recycling slot due the next day. The delivery men signed and completed my order online without even coming to my address! Appliance was never picked up yet a signature and “your order is completed” was stated on my order number online. Very unprofessional and extremely disappointed!”

Helpful Report

Posted 4 years ago

“Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Alternate Text Dean G GB For companies Your review counts! You reviewed Currys PC World Add photo Dean G 3 reviews 1 star: Bad Just now Always use AO and not Currys I normally use AO for all my electricals as there service and delivery is spot on. This one time I thought I would use Currys for a TV as they had a decent bundle on offer. I ordered my product 4 days prior to delivery thinking its all going to be straight forward. On delivery day I call in saying I have had no delivery details and basically the first 3 call agents had no clue what is happening until I get told that my order hasn't been processed and they will manually order it be EOP today. I then ask about delivery day and I get told some time in the week. I mention mention paid for next day delivery and get told her priority is getting the product to me. Honestly a joke for a company, how you get a simple online order wrong and then rectify it with nothing...... I should have just asked for a refund and got next day delivery from AO. Always use AO or a trusted company, Currys is sadly no where compared to competitors”

Helpful Report

Posted 4 years ago

“I bought washing machine.I found out it is faulty.Next day I spoke with customer service to sort refund or exchange.They said me this could be done if the engineer confirm the machine is faulty.I should wait 8 days for booked inspection.On that day I received text for missed me.After phone call I found out the engineer was on wrong address and should wait another 6 days for appointment to confirm the faulty machine..Currys won't refund without inspection. So it's not easy to refund or exchange faulty product. Definitely will use another retailer next time.”

Helpful Report

Posted 4 years ago

“AVOID AT ALL COST !!!!!!!!!!! My earphones got broken so i headed to the store to try to repair or exchange them, regretably their staff was rude and incompetent. The worst of all was attitude of the manager of the store that thought that if he keeps talking over me when i speak and try to address his speech to ceiling it will resolve the problem. It has been over 5 months now that i try their retarded customer services, but they either don't speak English or never learned how to read. Calls don't work either as they only hung up on you like Deborah, Vee and Co. Requesting manager does not help at all as they don't contact back. Already reported them to trading standards and now time comes for Financial Outbustman. They are utter rubish and they can be sure i will not let this matter go and will not buy with them ever again.”

Helpful Report

Posted 4 years ago

“Order CUR2101304079 Trustpilot review left along with facebook I ordered two off exactly the same Samsung galaxy tablets A7 LTE versions that take a sim card for 4G data. Total cost of order 438 GBP. Ordered 4th April with delivery to my local store (Workington) which I then collected Tuesday 6th. When I got home, I unpacked the first tablet and set it up with a sim card and no problems here. I then opened the second box (they look alike, except for the barcode) and to my surprise, they had sent the cheaper non LTE version which wont accept the sim card. So, I headed back to the Workington store at 18:3 hrs to find it closed. I then called customer services who said the fastest method would be to return it to store the next day and she confirmed that store had stock. Headed back to store Wed 7th April 10am. Unbelievably unhelpful and essentially did nothing for me except suggesting I go to the Carlisle store as that store is set up for returns whereas Workington is collect only. I was very frustrated at this point and even let my guard down with some unacceptable language for which I apologised. So I headed off to Carlisle (50 miles one way) only to be informed that the store cannot accept the return as the item is not what is on my despatch note and this would affect the Carlisle stock. I then rang customer services again who said they will arrange DPD collection Thurs 8th April, although I cannot be in as I must be at work and so they have asked for me to leave in a safe place. The frustrating and annoying bit is that even though Currys are at fault in sending out the wrong item, they will not accept fault until they have collected, returned and inspected the goods. It is only then, that they will despatch the correct item for which I entered into contract for which can take up to 14 days!!! I dont normally leave these reviews but it is important as others need to stay away from this merchant and shop somewhere else such as Amazon. As I said, they have failed to honour the contract I entered into and so I have also filed a section 75 claim with my credit card and I will be seeking compensation for the wasted time travelling around the county chasing an invisible returns method with different stores. My guess is some lazy warehouse picker scanned the same barcode on a single item box put picked two up. You would think their systems would prevent this and that this would have been detected at that point.”

Helpful Report

Posted 4 years ago

“THE ABSOLUTE WORST CUSTOMER SERVICE EVER. I buy a phone online. Delivery date 2nd april. 4 days late so i ring to find out where it is. Staff check and say it cannot be traced and say itll take 15-17 days to investigate. I get qyite agitated at that stage and say 'you have my money i paid for a product to be delivered, which YOU lost and you want me to wait 15-17 days, not a chance, i want a phone today'". They say my only other option is a refund which takea 5-7 days. I reluctantly take the refund. That a week wasted of my time and money taken from me without a product without my permission. So forward to today, i get a txt from dpd that my phone arrived at the store. I call to the store to tell them to cancel the refund and give me the phone. They said they can't do that. If they gave me the phone and i got the refund it woyld technically be theft. I told them they had my money and i disnt have the product i paid for so technically speaking using his logic it was currys who committed theft of my money. I got an apology, whoopie. Apology not accepted. I want to make a complaint and i want everyone to know how incompetent currys are and how their customer service is absolutely abysmal and i wont be shopping there again. #disgusted #furious #incompetent”

Helpful Report

Posted 4 years ago

“WORST experience ever. I will never buy from these people again. It says they price match but to make sure I was able to actually be granted the price match on a tv before I bought it, I called customer services who confirmed that I would be able to price match that particular item with that particular website after she looked at the item and checked it out on their website. so I purchased the item for £478, then when I called back to get the balance refunded, I was told that I couldn't price match that item with the one on the other website because the one on the other website was currently out of stock. I put in a complaint and the manager offered me £50 gesture of good will. I accepted. I then continued to look online and I found another TV that had a higher spec and would have worked out cheaper than the tv I had just bought even with the gesture of good will, so the price of the new tv I had just found was £429. I looked on the Currys website and they had the same item for £628. Now I didn't want to make a mistake so I called Currys customer services AGAIN and had them check the website and the link and the item, which she did and I insisted she put in the notes to confirm what she said which was I can have the price match and there will be no problem at all. Remember she checked out the site and looked at the same thing I looked at. I then had her cancel my original order and I placed the order for the tv costing £628. I then called back to claim price check difference and then was told that they cannot do the price match because that tv on the other website has scratches on it. so I have now spent over a grand, spent over 1 hour in phone calls, lost half a morning trying to sort this out only to be told that the manager will give me 10 percent off. which is about 62 pounds. The first item I was offered 50, ive cancelled that and spent 200 pounds more and they are telling me 62 pounds for the amount of stress and inconvenience they have caused with their incompetence. I am extremely upset and I will go and buy from Argos now instead. They should honour the mistakes their team whom they have trained, who I called in confidence before spending my money. It was there in writing and not only did they do it once, they did the same thing twice. if that's not taking the living p*ss, I dont know what is. They also said it is my responsibility to check the terms. erm, if I check the terms and i'm still not sure, and call your customer services who advise me, doesn't that waiver my responsibility as a customer? They have call centres in South African, India and the UK. You get passed around, then nobody knows anything. They don't even introduce you to the next person or tell you they are passing you on, they just pass the call and make you have to waste time going through the whole story again including data protection which just upset me even more. Worst company ever. It's gone completely down hill. I am currently awaiting a call back from a manager I will update accordingly.”

Helpful Report

Posted 4 years ago

“I bought a Panasonic OLED tv at Christmas time.(£2000) It’s got to be one of the worst/ stressful times in my life. I know that sounds an exaggeration, but I felt totally helpless. Unable to speak to a human, 3 hours on a chat line(cut off 3 times at the end of the queue), Must have made 20 phone calls No response to emails,(probably 15) 3 failed delivery appointments, When I got through to customer service, no one called me back, Eventually went in to a shop to explain situation and was told they couldn’t help as it was on line purchase. TV was eventually delivered weeks later one morning at a random 7 am morning . Digital recorder never arrived and was eventually refunded. I’ve never had an issue with curry’s shops, found the shops great and staff really helpful. On line totally different, it was an absolute joke from start to finish. No person ever contacted me to apologise for the appalling woeful performance. What ever you do don’t buy on line.”

Helpful Report

Posted 4 years ago

“I would never purchase a product again from Curry's PCW. Customer service was awful and spoke to 4 different people who all told me something different. Spent 2 hours on phone to Microsoft after I was told to call them which still didn't resolve the problem. Atrocious customer service, with no resolution.”

Helpful Report

Posted 4 years ago

“Scandalous customer services, non existent. I ordered a large kitchen appliance, paid for the item online, acknowledged payment and delivery date and time received via email from currys. On the said day I was emailed and advised I was '6th' in the delivery schedule. I waited in all day and received no delivery, no text messages, no phone calls, no emails, nothing at all. I finally contacted currys at 16.00 that afternoon and was advised the order had been cancelled and the item returned to the 'depot' and to reorder the item. I then received an email to inform me the item was unavailable and I would receive a refund. My advice, avoid, this level of ineptitude is unheard of thesedays.”

Helpful Report

Posted 4 years ago

“I ordered a Kitchenaid mixer, paid for it, received the order confirmation and an hour later I received another email saying they are preparing my order. The following day at 8PM I receive a third email saying the item is out of stock, there is no future stock replacement and if I want a refund I have to go online to fill in a form and only after 7 days I will receive my money back. Ridiculous!! Awful service!!”

Helpful Report

Posted 4 years ago

“This is NOT my opinion but Factual. Please Read and Be Shocked! 1/ On the 23rd March 2021 we purchased a Beko Washing Machine from Currys. We connected with Currys Live Salesperson and Six minutes later, the machine was ordered. 2/ On the 25th March 2021 A hire vehicle delivered our machine- Currys had broken down the driver explained. 3/ We unwrapped the machine, removed transit bolts and connected it. Presto all working! 4/ We then call Beko to register the warranty. Immediately after coming off the phone, the machine starts making a banging sound as the door attempts to release and lock continuously while full of water. 5/ We call Beko immediately. The machine is barely an hour old. 6/ Beko tells us that in order to send an engineer out, we need the serial number- and guess where that is! Inside the door of the machine! Without it, they refuse to assist. 7/ I call currys- forty minute calls later and i am connected to someone at a call centre who refuses to connect me to my local store and directs me back to Beko. 8/ Panicking, i wait for the machine to click and pull upon the door- water all over my laminate floor. But i have the serial number. 9/ I call Beko and book an engineer. Beko tell me as the machine is brand new i should refuse a repair. 10/ I call Currys. Another two thirty minute calls. So far i have spent almost four hours and two days on calls. 11/ Currys agree to collect the machine on Saturday 27th March. No one turns up. I call Currys (35 min call) and am told the Colleague failed to put the delivery through. This is a lie as i received a collection message after the call terminated, the day before. 12/ Currys said they would definitely collect Sunday. 13/ With no machine for almost a week i printed 50 flyers with my complaint and drove to my local Currys in Warrington. 14/ I told the Manager that if he doesnt sort it out, i would begin giving Currys Customers the flyers. 15/ Sunday, the machine was collected and my refund actioned. 16/ Even a letter to Currys CEO was ignored on two occasions. It took Currys Six minutes to sell me a Washing Machine- just look what it takes when things go wrong! ** I will publish the above across every platform online and offline. I have full documented and photographic evidence of the above**”

Helpful Report

Posted 4 years ago

“Never shop at Currys. I bought a monitor from them at the end of November 20. It was great, an LG 27 Ultragear 950B. It looked amazing, seriously the best monitor I have ever seen and was seriously eroding my love of Samsung. Then in February it got a fault. It was flickering, really noticeable if the image was bright. So I contact Currys, they palm me off to LG, who to be fair were really on the ball. However, the current state of the world means that they cannot get the parts to repair it. Which is not hard to believe as they can't get the parts to make new ones either, you cannot buy this monitor new right now. They send me a letter confirming this and the monitor back and tell me to go back to Currys. I go back to the Knowhow Team at Currys through the webchat and on the phone. Currys don't want to know, Currys tell me that as it is outside of 30 days I can't get my money back and I need to go back to LG. Side note, Consumer Rights Act of 2015 does indeed enshrine this 30 day money back guarantee, but also states that if a fault occurs within 6 months and cannot be repaired or the item replaced, the point of sale must issue a refund. I told them this and they outright lied to my face that they cannot take it back and even said that their systems cannot even issue a refund at this point. I go onto Twitter and threaten Currys with legal action, twice. This gets a response from the Knowhow Team on Twitter, who after a bit of cajoling and quoting of the CRA 2015 organise a pick up of the monitor and a refund to me. I stay in all day waiting for DPD, even chasing Team Knowhow on Twitter for a DPD ref, which they give me. I call DPD, the ref does not match anything in their records. I call Currys on Sunday and they admit that DPD were never sent. Team Knowhow gave me a fake DPD reference number. They get DPD to pick up the monitor the day after. Doesn't really end there. In the middle of this I bought the Sony Pulse 3D headset from Currys, as they had stock and at this point monitor is working fine and I am happy. I notice the order is not in my order history so contact Team Knowhow on webchat the next day, who confirm there was a glitch and my order was cancelled and refunded. I get an email confirming this so naturally, I reorder the item. Day later two turn up. I contact Team Know how on web chat and on the phone to get the extra returned and refunded, they bounce me around, leave me on hold for 30 minutes then hang up, refuse to put me through to a manager and finally tell me a manager will call me back, but no call ever comes. I go onto Twitter (chronologically this is the first time) to complain publicly at Currys and Team Know how get on it and organise the return and refund. But this is only after I literally call out their terrible customer service on a public platform. I still have a complaint logged with them, but not heard anything back and I asked to complain again and no one has contacted me to take my complaint. I have asked for two manager call backs, neither happened. The service from Currys has been so terrible and I think it is by design, they really REALLY did not want me to exercise my right to return a faulty product. I truly believe that the returns process is so frustratingly difficult in the hopes that you will give up. Currys will lie to you about your rights and about the actions they are taking to remedy an issue. Currys will do their utmost to screw you over. In all honesty, I haven't really chronicled here how many times I chased Currys to get this resolved, no one would read it. DO NOT SHOP WITH CURRYS.”

Helpful Report

Posted 4 years ago

“Purchased Hoover DynamicNext dryer. Setting very difficult to understand, plus the drying is stripping all my towels. Never had this before with a drying. Engineer did come out, changed thermostat. Still destroying towels!”

Helpful Report

Posted 4 years ago

“Im surprised given all the bad reviews here this company hasn’t yet been reported to trading standards yet. Had an awful experience today paid for a Gaming monitor last Friday waited till Monday as email said to collect. Proceeded to curry pc world in Gateshead only to be told no item for me to collect. Said item still in transit doesn’t know when it will arrive no timetable. I said ok I’ll take similar item and willing to pay extra just to get a PC monitor was told doesn’t work that way. Only recourse is sit out and wait till when Who knows it will arrive or get a refund that will take several days to happen. Fraudulent way of doing business why say the item is available take your money and emails you it’s ready to collect on this day when it’s not? Rubbish!”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,464 reviews