I bought washing machine.I found out it is faulty.Next day I spoke with customer service to sort refund or exchange.They said me this could be done if the engineer confirm the machine is faulty.I should wait 8 days for booked inspection.On that day I received text for missed me.After phone call I found out the engineer was on wrong address and should wait another 6 days for appointment to confirm the faulty machine..Currys won't refund without inspection. So it's not easy to refund or exchange faulty product. Definitely will use another retailer next time.
4 years ago
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