Login
Start Free Trial Are you a business? Click Here

Currys Reviews

2.0 Rating 3,493 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,493 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Gene Little
Unverified Reviewer
“Awful customer service. We gave them £400 in exchange for a dishwasher that they, Curry’s were selling. Dishwasher was faulty. Their call system is set up to not have to talk to you. Following their call system, we somehow ended up talking to the dishwasher manufacturer. They had no idea how that happened. Blatant avoidance on Curry’s part. We don’t understand why the consumer has to do the leg-work. The relationship between Curry’s and the dishwasher manufacturer is nothing to do with us. After two visits by an engineer, the dishwasher was still not working. We contacted Curry’s again (by EVERY means we could find, because they seem to want to hide!) and they said there is nothing to do without an uplift number from the manufacturer. We spoke with the manufacturer and they had no idea what we were talking about. UPLIFT NUMBERS ARE A FOB OFF BY CURRYS!!! We were getting nowhere (with the frustration exacerbated by the call system, and this would now affect us personally at the time), by which time another engineer visit happened. The engineer broke a part. This then needed another visit (btw, engineer visits are at least two weeks apart!). The engineer called for the final visit, and left saying that they had done everything. We asked the engineer about an uplift number “just in case” and they said they said he had no idea what it was and they had never seen an uplift number, although they were asked all the time; he initiated it was a fob-off too. By this time, we had worked out a lot of the work arounds on the phone system to be able to get to speak to someone (which includes making guttural noises when asked who the manufacturer is because if you don’t, you just end up getting put through to the manufacturer) Spoke to “customer service” and she was not pleasant. Understandably, her pleasantness disappeared after she asked for an uplift number. Dishwasher is 6 months old. Never worked. 5 engineer visits (1 cancelled). 7 frustrating calls to Curry’s and, through no fault of their own, three calls to the manufacturer. We bought the machine from Curry’s. We deal with Curry’s . They sold inadequate goods. They need to replace. The relationship between Cuuprrys and the manufacturer is absolutely of no concern to ourselves. Currys have no respect for their consumers. Edit: just realised they make you jump through hoops to leave a review!!! The6 must know what is coming!”
Helpful Report
Posted 4 years ago
Jayne
Unverified Reviewer
“Appalling Company. Ship goods out damaged / faulty. Offer no help or support whatsoever. Arrange return of goods and then refuse to refund. AVOID.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Delivery drivers are incompetent and cannot follow clear and simple delivery instructions.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“- washing machine delivered faulty - impossible to get a new one in a timely manner - customer service wasted HOURS of my life”
Helpful Report
Posted 4 years ago
Sam
Unverified Reviewer
“If i could do a 0 star i would, they are disgraceful, customer service and after sales are shocking. J wonder do they receive commission or z bonus for for sales as they rip you off, telling you things out of stock but can order and pay extra £5 , or in my case told me they could order item free for next day but kept saying my card wouldnt work , tried other cards but then told it was because they had no stock anywhere left and the newer version had replaced it, ended up paying £50 more. Used the item once, not exactly what id wished for but ok, then the next day receive mail to say the original one was now ready to collect and i had been charged for it. Customer services where not interested, i was refunded the £200.00 but left feeling angry i had spent £50 more for something i didnt want.i went to the shop to explain but no help or interested, i tried to complain on the phone and passed through to a few different people but no one listened so i told them they needed to look at their training strategy and guess what... ? The phone went dead.. i will never buy from currys ever again. Thank god i checked my mail, i just hope they havnt taken even more money out of my account.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Everyone I have spoken to regarding a discount code sent to me from Currys and is not working has come back with an different answer.”
Helpful Report
Posted 4 years ago
Abbie
Unverified Reviewer
“The word for this company is useless. Never helpful, I pay a monthly subscription to curry’s care services as stated on transaction and when you call to cancel they have no information or don’t know who that is. They don’t have any problems locating my bank details to collect the payment funny how it works a. Company always the same. I avoid curry’s at all costs and try use Argos as alternative as they sell similar products”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Purchased a Curry's essential freezer that arrived & had a damaged drawer with razer sharp edges. I had also ordered frozen food for that evening so had no choice but to unpack & use the freezer. Over the next few days life happened but I eventually got round to calling customer support (around a week later) to organise either a discount to purchase a new drawer, a new drawer or a new freezer. I was told by the call operator that because I had installed the freezer I was not entitled to an exchange, refund, new drawer or compensation to cover the cost of a new drawer. I was also told that if I had not installed the freezer and instead let the £200 of frozen food go to waste then I would have been compensated for the lost food. To top it all the call operator was rude and hung up on me because i told her I was recording the call. I have spent around £5000 with this company this year. I WILL NEVER return.”
Helpful Report
Posted 4 years ago
Carelle Toukam
Unverified Reviewer
“DO NOT BUY FROM THEM. BUY ELSEWHARE BECAUSE THEY ARE NO HELP. I recently got a laptop from them that was faulty, no refund was offered, it went in for repairs twice and they still wont let me get an exchange. Customer service was no help at all as they weren't aware on what the policy on returns, exchanges and faults were. I have been calling for 3 weeks now and it has honestly become draining and depressing for me since I cant do any work and will most likely pursue a law suit or claim now. I will be telling family and friends and any one I know to stay away from this company.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“the worst customer service ever. ordered product in store, the wrong one turned up. phone up to return and there is no option on IVR system, get through to someone they cant process my order, i go to web chat but it is not supported on google chrome or IE only Edge. webchat doesn't help at all and sends me round in circles. phone in again... because it was an in store purchase the agent on the phone couldnt process so transfers me to in store... wait 40 mins... speak to someone and they cant help either.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Received an email about vip pass and it said we have reserve a console for u in ur local branch i went there paid £500 for it and the guy in store said we dont have straight away but we will call u back in couple of days to collect it, i rang after 10 days in the store and they said it will not be available till next 3-4 weeks as we are out of stock whats the point of this vip pass. The VIP pass is jist a SCAM to play with peoples money for 3 to 4 weeks. Useless pc world have lost a loyal customer. Will never go back to them. 07979828093”
Helpful Report
Posted 4 years ago
Anthony
Unverified Reviewer
“Absolutely terrible experience for returns from an online purchase. The item turned out to be faulty. I spent two days going through options on the phone which would end up with me being disconnected as the automated system believes its answered your problem. I was only phoning as the chat service wasn’t working, every attempt took me back to the page before (including when accessed off a Currys text that purported to take you straight to the chat service). All of this was because the return email said to make sure that the parcel had the address on. When i finally got to speak to someone they said not to worry there was no address needed as the delivery driver would have one! To think i used them instead of Amazon to save £5!!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Bought LG American fridge freezer and washing machine. Due for delivery today. Confirmed twice over the phone and twice on webchat. Still not received slot confirmation, so called and now they are telling due to some unknown error, they cannot deliver today!”
Helpful Report
Posted 4 years ago
Surbhi Singh
Unverified Reviewer
“Disgusting service, really let down,we ordered an integrated dishwasher and washer dryer from them, they installed washing machine and did not install the dishwasher, now after 1 month the washing machine fitting started dripping water and spoiled our kitchen skirtkings and cupboards, we called them to fix this and installed the dishwasher and they gave us a week later date which is today, so expected them to visit today and hoping we could use the washing machine, the installer calls at last minute to us and installer did not turn up and when we call the customer care, they again say apologies which definitely is not being meant when making the customer suffer again and again for the service he has already paid for, and we are told we can book the installation for next tuesday or we can refund you the installtion, such a joke, So still i wait for next 5 days to get some shitty excuse. Really if this does not gets resolved, will definitely never and recommend to buy anything from curry to friends and family.”
Helpful Report
Posted 4 years ago
Shlomo Weinstein
Unverified Reviewer
“Unhelpful and uncompitant staff. I spent 3 hours speaking to different members of staff. Each one said a different story.”
Helpful Report
Posted 4 years ago
T.Cain
Unverified Reviewer
“I ordered a Karcher floor cleaner back in December 2020 I have been waiting for a call back from a Manager since May as it has stopped working,I was told it’s a common fault by a advise but I could only get a repair as it outside my 30 Day receipt when I asked if it has this fault why is it still being sold I was told I should have done my research. Yesterday I called 8/7/21 ref a T.V that was stupidly purchased from you in March this has stopped working it was collected for repair again as outside 30 day receipt I was told as I did not purchase extended warrant it would be ready when it was ready also I was told it had to go back to the manufacturer for repair ..this in fact was not true as it is being repaired by curry’s and you are waiting for a screen from the manufacturer! The screen was fine that was not the fault, both items are not fit for purpose,at no point has any advisor treated my with dignity understanding or empathy you are also providing your customers with false information the number you give for Karcher is incorrect 01295 752200 is not the correct number my contact is with Curry’s as it is you I have made the purchase from I would at least like to be spoken by someone who sounds like they are interested in assisting me to resolve this,Ihave also on 3 occasions as for disclosure on my conversation as I have been given false information and treated appallingly I am still waiting you are legally obligated to make this available to me at my request as stated by GDPR regulations.As stated previously I am also still waiting for a member of management to call me back . Never have I experienced such disgusting customer Service,”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Currys customer service for purchase and collect from store. The short version is that they lost the item I had purchased so it wasn't available for collection. I asked for immediate refund but they said no it would take two weeks to investigate. I phoned head office and demanded immediate refund which they did over the phone. Then they start sending letters saying I had two refunds and one being in the store which was not true. I can't write it all here but customer services were a shambles. It just went on with phone calls and then threats ti take legal action against me. I eventually phoned the police to report it as fraud as I didn't go to store on the day they claimed. I cried when talking to police. I gave currys my police reference and then guess what!? They just never wrote to me again. There is more detail to this relating to their appalling systems & processes and lies. Do not use 'collection from store' option if you can get the product else where please do!!!!!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Bought and paid for worry free expert installation of fridge/freezer,Driver/installer refused to feed plug behind cabinet, cut off plug from old unit refused to remove it left in situ. New unit unpacked and left on the driveway. He then left.”
Helpful Report
Posted 4 years ago
B Sanderson
Unverified Reviewer
“Purchased a very expensive monitor from Currys PC world, developed a fault after 3 months. They didn't want to know, didn't care at all, VERY rude customer service advisors passing me back and forth and speaking to me as though I was dirt on their shoe. I will pursue this but for now, i'll vote with my review. Avoid at all costs, there's a reason Amazon are putting them out of business. Shocking.”
Helpful Report
Posted 4 years ago
Nick
Unverified Reviewer
“Awful customer service. Pre ordered and paid for a Fitbit. When the item was released and I had had no delivery or correspondence from Curry’s I chased them up only to find that my order had been ‘lost’ in their system. The item I had ordered was now available for next day delivery or to pick up in store. I was told at first that it would 3-5 working days but having online chatted and spoke to half a dozen customer service reps I was told they could in fact arrange next day delivery. Next day came and still no sign of my order. I contacted Curry's again to be told that the item is now out of stock so no delivery or even the delivery I was assured would be with me in 3-5 days. Don’t know what I’m more shocked about firstly how they could mess this up so badly or second how little they cared. I would have given them zero stars if it was possible.”
Helpful Report
Posted 4 years ago
Currys is rated 2.0 based on 3,493 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request