Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,477 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,477 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unhelpful and uncompitant staff. I spent 3 hours speaking to different members of staff. Each one said a different story.”

Helpful Report

Posted 4 years ago

“I ordered a Karcher floor cleaner back in December 2020 I have been waiting for a call back from a Manager since May as it has stopped working,I was told it’s a common fault by a advise but I could only get a repair as it outside my 30 Day receipt when I asked if it has this fault why is it still being sold I was told I should have done my research. Yesterday I called 8/7/21 ref a T.V that was stupidly purchased from you in March this has stopped working it was collected for repair again as outside 30 day receipt I was told as I did not purchase extended warrant it would be ready when it was ready also I was told it had to go back to the manufacturer for repair ..this in fact was not true as it is being repaired by curry’s and you are waiting for a screen from the manufacturer! The screen was fine that was not the fault, both items are not fit for purpose,at no point has any advisor treated my with dignity understanding or empathy you are also providing your customers with false information the number you give for Karcher is incorrect 01295 752200 is not the correct number my contact is with Curry’s as it is you I have made the purchase from I would at least like to be spoken by someone who sounds like they are interested in assisting me to resolve this,Ihave also on 3 occasions as for disclosure on my conversation as I have been given false information and treated appallingly I am still waiting you are legally obligated to make this available to me at my request as stated by GDPR regulations.As stated previously I am also still waiting for a member of management to call me back . Never have I experienced such disgusting customer Service,”

Helpful Report

Posted 4 years ago

“Currys customer service for purchase and collect from store. The short version is that they lost the item I had purchased so it wasn't available for collection. I asked for immediate refund but they said no it would take two weeks to investigate. I phoned head office and demanded immediate refund which they did over the phone. Then they start sending letters saying I had two refunds and one being in the store which was not true. I can't write it all here but customer services were a shambles. It just went on with phone calls and then threats ti take legal action against me. I eventually phoned the police to report it as fraud as I didn't go to store on the day they claimed. I cried when talking to police. I gave currys my police reference and then guess what!? They just never wrote to me again. There is more detail to this relating to their appalling systems & processes and lies. Do not use 'collection from store' option if you can get the product else where please do!!!!!”

Helpful Report

Posted 4 years ago

“Bought and paid for worry free expert installation of fridge/freezer,Driver/installer refused to feed plug behind cabinet, cut off plug from old unit refused to remove it left in situ. New unit unpacked and left on the driveway. He then left.”

Helpful Report

Posted 4 years ago

“Purchased a very expensive monitor from Currys PC world, developed a fault after 3 months. They didn't want to know, didn't care at all, VERY rude customer service advisors passing me back and forth and speaking to me as though I was dirt on their shoe. I will pursue this but for now, i'll vote with my review. Avoid at all costs, there's a reason Amazon are putting them out of business. Shocking.”

Helpful Report

Posted 4 years ago

“Awful customer service. Pre ordered and paid for a Fitbit. When the item was released and I had had no delivery or correspondence from Curry’s I chased them up only to find that my order had been ‘lost’ in their system. The item I had ordered was now available for next day delivery or to pick up in store. I was told at first that it would 3-5 working days but having online chatted and spoke to half a dozen customer service reps I was told they could in fact arrange next day delivery. Next day came and still no sign of my order. I contacted Curry's again to be told that the item is now out of stock so no delivery or even the delivery I was assured would be with me in 3-5 days. Don’t know what I’m more shocked about firstly how they could mess this up so badly or second how little they cared. I would have given them zero stars if it was possible.”

Helpful Report

Posted 4 years ago

“Brought a rug doctor online.. sent it back as faulty this was in March 3 months on I still haven't had a refund.. they keep saying I will get one.. now all of a sudden they are saying they haven't received the faulty item back.. even though I have emails stating they have had it back.. im off to the small claims court next week.. I will never buy from currys again.. disgusting service”

Helpful Report

Posted 4 years ago

“Similar problem to many others it would seem. Driver failed to deliver due to no parking, even though had they called me when outside my house I could have moved my car. Sadly the driver called while on his way to the next delivery, promised to come back later but didn’t. Currys customer services came across as totally disinterested and, when I cancelled my order as the rescheduled delivery was too far out, was happy to cancel the order making no effort to deliver sooner. Since bought my washing machine from AO who we’re fantastic on all levels.”

Helpful Report

Posted 4 years ago

“Products are poor quality had 2 Beko fridge freezers in less than 12 months and still not working properly. Trying to get anything done is like finding gold in my toilet pan. Customer service is virtually non existent and trying to speak to someone is dire. When I eventually got through I was told how to try and correct the fault myself although impossible due to medical reasons. Although still under manufacturers warranty I would be charged £55 for a callout. Rubbing salt into the wound as I had also paid £130 for an extended warranty. That was a 2aste of money.PLEASE stay away from currys. They suck”

Helpful Report

Posted 4 years ago

“American Fridge freezer broke down, after 30 months.. They only offer 1 year manufacturer guarantee. So this means a £650 large item can only last 1 year! So no guarantee and no repair or replacement, or help from customers services. DREADFUL. https://www.youtube.com/watch?v=o1B564IKFfc this is another example on youtube.”

Helpful Report

Posted 4 years ago

“Customer service is ABSOLUTELY dreadful, after purchasing a American fridge freeze from Reading branch, after being on the phone for 2 hours and calls being transferred from one place to another. AFTER MAKING multiple calls I finally manged to get an engineer out to my address 5 weeks later after my freezer had stopped working to regas it. It still doesn't work and I'm having wait another week for another engineer to come out and assess the freezer. This is the worst service I have ever received in my life, I am a multiple business owner and I will not recommend currys/pc to a single person. I will advise my friends/family and customers never to purchase anything from you as the customer service is terrible. Its not worth going through the stress and hassle. I was promised call back 3 times after putting in complaints, still not received a phone call. This is a micky mouse company and they definitely do not know how to treat customers. I will put my complaint on social media, on every platform, to express how I have been treated and how stressful it has been to get my freezer fixed or replaced. Once again appalling service, ITS THE WORST SERVICE I HAVE RECEIVED BY A COMPANY IN THE UK. I HAVE NOW BEEN WITH OUT MY FREEZER FOR 5 WEEKS AND and I have lost out on 2× £300 worth of freezer food. DO NOT USE THIS COMPANY, READ THEIR REVIEWS. I CAN'T BELIEVE THEY TREAT CUSTOMERS IN THIS WAY. THEY PROMISE CALLS BACKS AND NEVER CALL BACK. THEY ARE LIERS THEY NOT TRUSTWORTHY THEY ARE NOT PROFESSIONAL THEY ARE LEGITIMATE SCAMMERS DON'T BE SCAMMED LIKE US”

Helpful Report

Posted 4 years ago

“Absolutely useless don’t use, it took three weeks to deliver a fridge freezer, they tell lies customer service useless, managers with no experience. Delivery drivers with the brains of a camel. TOTAL WASTE OF TIME AND USELESS.”

Helpful Report

Posted 4 years ago

“Ordered an oven from Currys to be delivered over the weekend. The expected delivery time was 7 - 11AM but no showed. Around 4pm my partner and I call to check what's happening after the delivery tracker said that the delivery was cancelled. We were not notified of this at ALL, but had to manually check. We called customer services and were told that the driver contacted us and they struggled with parking near me house, though we received no calls at all, and our Ring doorbell showed no one at the house. The online tracker showed that the team were literally 2 cities away the whole day and never made it near me. She then HUNG up on me after 10 seconds of saying that, giving us no way to explain how this could not have been possible. The live chat was at least mildly helpful and told me they aren't coming and rearranged a delivery for me. Apparently if they fail to show up you can't ask for a refund of the services and you don't get to choose when your delivery is rearranged! Apparently even the person I spoke to couldn't tell me when this would be. Why? if you want customers to believe your team is in your area but missed us, don't give us the tools to track your team!!”

Helpful Report

Posted 4 years ago

“THEYRE THEIVES TAKE YOUR MONEY IN A SECOND , AMEND AN ORDER TAKES 2 WEEKS AND A REFUND TAKES 2/3 WEEEKS. IM DOWN £1117 ON A LAPTOP THEY STILL HAVENT GAVE ME MY REFUND AFTER REFUSING DELIVERY WHICH IS THE QUICKEST WAY OF REFUNDING BUT NOT TO THESE OUTDATED FOOLS WITH THEIR BACKWARD PROCESS. I HATE THEM SO MUCH THEY LEFT ME WITHOUT A LAPTOP FOR OVER. WEEK AND DOWN £1117 AND I WORK FROM HOME. I HOPE YOUR COMPANY goes under!!!!”

Helpful Report

Posted 4 years ago

“Awful experience I’m having. The customer comes first in customer service but not on curry’s helpline. Bought a TV on line only to plug it in and see it freeze 2 min in to setup, and yes I’ve unplugged it, waited and retried, also changed brand new remote batteries but it still doesn’t work. However, because I only picked it up yesterday and the store hasn’t recorded it as collected, they can’t help me. Also struggling to understand the Indian call centre accents. But I get to do the 45 min wasted time all over again when i have to be the one calling back again after 1800 (oh but no direct number) to be patronised by tech support over a RV the just doesn’t work. It doesn’t work!!!!! Arrrghhhhh so bloody frustrating dealing with Curry’s unless it’s to take money from me.”

Helpful Report

Posted 4 years ago

“Didn't have the TV they sold me to sell - don't give their team ability to resolve issues of their making fairly even at cost to the consumer Didn't have the TV they sold me to sell - phoned up and said they couldn't get them 14 days later and they were now discontinued. Asked me to take another. I said I wasn't sure they had a TV of the same specs on their site for a similar price and I would take a look. Agent said have 10% off if it makes it easier / for the convenience. Went and had a look and sure enough anything within 10% of the TV I ordered was too large for my TV unit and a lower spec only equivalents were £300 more. I phoned up prepared to pay the difference minus 10% discount for a very similar TV. However, even though I was willing to do so Curry's don't let the team take new payment so if I wanted to 'exchange' (I never wanted any TV but what I ordered!) it would have to be a TV of lower spec to what I ordered (which I already have in the house). I was then informed if I wanted my money back I'd have to take it in vouchers I only converted from Amazon to order this TV but I was told if I did that the offer of 10% would be revoked. Although I could get 5% off a future order. I asked if, on the basis this TV had been discontinued, I could delay an exchange until an equivalent TV was coming in to replace it with that Brand at a similar price. The agent told me they aren't trained at all in the products or specs and he'd have no idea if one would ever be available so he pushed me to take refund. He was at pains to stress the refund may take some time 'to avoid further disappointment'. Currys shouldn't - sell products they don't have in stock - have agents offer exchanges based on the equivalency of a product if they have no training to say what an equivalent product is - have no payments system for agents, leaving them with little flexibility to better resolve issues such as this one - offer worse discounts for their error in the event of a refund. - take multiple days to process an uncontested refund, as other businesses don't especially in the event of their error. By combining these policies together they inevitably force the agent to try to strong arm people into taking a worse product for the same money which is a bit grim.”

Helpful Report

Posted 4 years ago

“Everything was ok with the laptop purchase, but their customer care is terrible. I bought HP laptop from them, it has developed a known fault which is listed on HP's own website. They have attempted a repair which was unsuccessful. The first repair findings were that they had found the issue and it required BIOS and driver updates, which they did. About a week later the same issue occurred again, I called them and arranged for a return, they said they had to confirm the fault before a refund could be discussed. So I included a video of the fault happening on my laptop, a link to the HP website stating the fault and a letter stating my consumer rights and that I would like a refund. I have a video of me packing all this information in to a box and giving it to a team know how member of staff. A few days later a tech called me and told me he had repaired my laptop, I asked what he had done and he said he had replicated the fault and now installed new drivers. I explained this had already been done by team know how and that this had not repaired the issue. He told me the previous repairer had not done this, despite the fact I had been told he had. I stated I did not want the laptop back and that they had used the 1 attempt at a repair which they are entitled to under the consumer rights act 2015. He said I had to call customer care, which I did. I stated my consumer rights to the customer care member of staff and she disregarded my statement and the law by telling me that we are not refunding or exchanging and the product and that I had to have it back. I said I was not happy with this and asked to speak with a manager. I have not received a call back and I will not be accepting any delivery from them. Instead I have written a pre-action protocol letter stating my intention not to accept the goods and offer them 7 days to refund me, if they fail I will start small claims procedures.”

Helpful Report

Posted 4 years ago

“Where do I start, I ordered a Fridge Freezer to be delivered Sunday with a door reversal service the delivery drivers came, delivered the item and reversed the door (they didn't have a clue what they were doing reversing the door it took them 1.5 hours to do this). As you’re not allowed to turn it on for 4 hours I hadn’t looked at it after they left. Once I opened the door for the first time the door was almost falling off so I went into store to complain and they sent someone out the next day to fix the door when. The item had been making a noise since I first turned it on when they came to fix the door I asked if this was normal and they said no if it’s still doing it tomorrow there’s a fault. It was still making the noise the next day so I phone customer service again! This time they sent a delivery driver to look at it and the driver himself didn’t even know why he had been sent (basically to just say yes it’s making a noise) so they then rang customer service to tell them to send me a new one, after having so much time off work for them to keep coming back I then had to start asking relatives to come be in the house for when it was delivered. So my mother in law went round the next day for delivery and they had sent the wrong fridge freezer! At this point I am absolutely fuming about the whole situation. After then locating my correct item they delivered it yesterday. While transferring my food over my mother in law had spotted that the entire internal floor of the fridge is badly dented (after the delivery driver had left) so I then went into store that day to complain ask customer service on the phone is a complete shambles and all they said they can offer is 10% off. After then ringing customer service again and demanding a new item they said all they can do is 10% off I have refused this due to it being illegal to supply fault products under the sale of goods act. After saying this to them they have agreed to send one Sunday so I’m hoping that this one will not be defective this time!! How can a company of this stature do something like this it has caused me nothing but stress and a high loss of wages. Curry are an absolute circus please do not use them it’s not worth the time or hassle!”

Helpful Report

Posted 4 years ago

“Appalling customer service and lack of communication, and poor knowledge. We are a charity that bought a brand new £700 laptop in March, it stopped working in May. Wes sent it in for repair a week later it came back I repaired and they said the issue wasn’t covered by warranty and we would need to pay £85 and wait another week”

Helpful Report

Posted 4 years ago

“Very bad service”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,477 reviews