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Currys Reviews

2.0 Rating 3,493 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,493 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Liam Hutchison
Unverified Reviewer
“Ordered a laptop as my own had broken, then I managed to fix my own so returned the bought laptop. Never opened it so it was brand new still in its packaging. Not only did they not bother to start processing my refund. They have told me 5-7 days, 3-5 days and just this morning I was apparently getting my money back today. Only to then be told that I wouldnt get my money back for 3-5 days again. Buy your products literally anywhere else, because if you have to return something to Currys you'll likely never see your money again.”
Helpful Report
Posted 3 years ago
Fridge Freezers
Unverified Reviewer
“This is the absolute worst company I have ever dealt with and I am a buyer... I deal with purchasing every day and this was my first experience with them. We needed x9 Fridge Freezers to complete on site. I double checked on webchat the stock and they told me the stock would be in on Monday. On Monday, I used the webchat to check again and they said x137 had come in and the website would update to show in stock to allow me to order. I could only order once in stock. I then placed my order. The next day, nothing was delivered as promised and I went on the webchat to find out what was going on. Apparently they never came in. It took me about half an hour to then find an appropriate number to speak to someone on the phone instead to find out the new lead time. Nobody could tell me... but they told my the fridge freezers had come in but likely gone to someone else about the stock availabilty and they didn't have an answer and then they did but it changed every time. They were so rude and unhelpful. I suggested letting us pick an alternative for up to an extra 10% on their website (which they could not help me with and I would have to look for codes and find back and go through the verification palava again). So I did just that and got it signed off internally and with the client. I rung them back to confirm and they told me they would not be allowed to do this and could only give us something which was worth LESS. I told them could we pay the difference because it is urgent and we have a site handover, and they said it would not be possible to pay the difference and I would have to pay the full amount for the x9 alternatives and was 14 days for a refund. Lies after lies after lies. Disgusting rubbish company with uninformed incapable staff which wouldn't dare actually use an inch of initiative. Sickened by their tone and lack of help or resolution for what was a high value and double checked order. I will never use them again and I hope anyone reading this takes note. The whole company and it's webchat and customer service dept are an absolute embarrassment. It's been x3 days since I filed a complaint and nobody has contacted me.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Non-existent after-sale service I bought a pan set last year in the middle of the pandemic. After only a few months of gentle use, one had its handle coming off and another one's loose. Went to the shop and they said they couldn't replace it there because they didn't have stock so I should pack it up and bring it back for a refund. Everything was good until this point. Then the next time they said they couldn't do Paypal refund at the store so I needed to do it online. The online team denied my refund quoting it's beyond the refund period even though I told them it's the solution given to me by the staff. A lot of back and forth online and I even mailed a letter to their customer service team but nothing came back. Eventually this year I decided to just go to the store and get store credits instead (as I read online that refund can be processed in the form of store credits). I told them the whole scenario and they said it's been a year so they couldn't issue a refund. Well, I spent a good few months dealing with their non-sense and after a certain period, they just decided it's too late to deal with me anymore, I guess. As the pan set replacement/refund was ongoing for a year or so, I was getting nowhere, it left me with no choice but to purchase another pan set elsewhere. Eventually, they said it's beyond the one-year period since they sold the goods to me so even though it has a 5-year guarantee, they won't even consider giving me a replacement although I would probably not need another pan set. Absolutely appalling service that left me £60 out of pocket, definitely would not recommend”
Helpful Report
Posted 3 years ago
Faryal Ahsan
Unverified Reviewer
“Had one of the worse service from the delivery team from currys. They were suppose to deliver the cooker on 18th Oct and just said they couldnt deliver as the route was too long then again they re attempted today which is a week after again they mentioned that cant do it due to driver needs to take break as he has been driving since 4 hours and must need 45 min rest and then by then he wont be able to deliver. Its been 2 weeks we have no cooker I then atempted to get refund over the phone and was told that I need to go back into branch.”
Helpful Report
Posted 3 years ago
Caius Sheppard
Unverified Reviewer
“Absolutely dreadful service so far have taken two days off work to await a delivery but hasn't arrived. all I've had is lies, after lies from the customer service team, for why it hasn't been delivered, from the driver ran out of hours, which is plausible, to we forgot to put it on the lorry. all lies I would never recommend Currys. I try and support the High Street buying from shops rather than buying on the internet. will see if it turns up on Friday when it's due to be delivered again. That will be the third day off work.”
Helpful Report
Posted 3 years ago
Mrs Sandra Bridgman
Unverified Reviewer
“Hello presenters, My husband and I bought a new television which was an LG Oled on May 15th 2021from Currys in Crawley. We live in Reigate, Surrey and this store is our nearest one. On Monday 18th October 2021 I noticed a thin line from the top of the screen all the way to The bottom, this told me something was seriously wrong with our television set. When we purchased this item for £1,198 we decided to take out a Care and Repair to cover any problems That may occur with this set, this cost us £6.80 and comes under Customer Support Agreement. The television is paid for in full. Yesterday 20th October 2021 our television was taken away for repair which will take approx 7 days to carry Out the repair needed. On purchasing our television set, we were told that we could have a replacement should anything go wrong with It, hence our deciding to go with Customer Support Agreement, this is something we don’t usually do when buying Electrical products, because they are not usually worth the paper they are written on. Today, we went into Currys at Crawley and asked for our money back on the television set, we spoke to the Sales Manager George who said “No” your not eligible under our policy to have a refund at this time, if however the tv Has a fault again and needs repair, then you may have a “full refund” I asked him why cannot we have it now as Our tv is only 5 months old, again he quoted its “company policy” I also asked him if we could have another tv In the meantime to see us over the next 7 days, again the same answer. What is it with these people quoting all the time about their “company policy” what about customer rights or does That not exist anymore!!! I also asked him why does he not go the extra mile to give “customer satisfaction” his reply was that he is not in a Position to do that, he said “your having a 7 day turn around on the repair of your television, usually it would be a 4 - 6 week wait for it to be repaired” he made out he was doing us a favour, when we were assured on the purchase Of the television that we would have a replacement should anything go wrong with it. Surely, our customer rights in asking for a replacement is legal and what their company policy says which is different To our rights, is not legal only to Currys itself. All we wanted was our money back in order to purchase another television from somewhere else, we were going round In circles talking to this Manager, he was not sorry for the inconvenience to us and if I lived on my own I would be lost If that’s the right word without anything to watch in the evening, this again fell on deaf ears with him. We will never purchase anything from Currys again, their customer service is rubbish, they have a don’t care attitude Towards their customers, they think because your pensioners and retired you have plenty of money, we saved up hard For this television and end up being treated as though all this is our fault and we should be grateful to them for a 7 day Turn around on the repairs being done to our tv. I trust you will give this your attention and appreciate your time reading it. I await your reply and outcome if any on this problem. Many thanks. Regards, Sandra Bridgman (Mrs)”
Helpful Report
Posted 3 years ago
Craig
Unverified Reviewer
“This is the second time we have had a problem with aftersales on products that go wrong. bought an Apple Ipad just under two years ago and it then stopped working. Would not turn back on at all. We took it into store and they tried but could not get it to turn on. They advised us to take to an Apple store shop, we took it to a store and they booked us an appointment to do a diagnostic on it. After going back for the diagnostic they said it was a integrated fault and is not repairable and advised us to go back to Currys PC World. Went there the same day and they took details and said they have to email the out of warranty department and they will call us within 48 hours but then said it would be 7 days as busy. 9 days later had heard nothing so called store and a manager said he would look into it and call back after weekend on Monday. No call back yet again so went into store the next day and after them calling up the relevant department they said they had sent a letter out offering £124 odd part refund but can not do this now as no reply. We got no letter, they had mobile number and email to contact us and nothing was even said about them sending a letter. You do not expect an ipad to only last 23 months. They should be replacing it or cost of it against a new one. But yet again they pass you back and forth and waste our time. Will certainly not buy from them again.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Currys offers the worst service I have ever experienced! This is by far the worst service (and potentially, product I have ever received). My advice to Currys - 1. You need to employ staff who can go to the store room and bring the right product. 2. You need to own your mistakes and not expect to the customer to contort themselves into a cork screw in order to accommodate your screw ups. 3. You need a phone system that works. 4. Understand the basics of a sales contract - if the customer didn't get what they paid for, it's called FRAUD. You the company need to rectify it, not the customer. On the 1st October 2021, I went into the Currys Store in Highgate, Birmingham. I purchased a Zanussi hob and a Beko oven. I chose to go to an actual store, rather than an online store so that I could feel, measure and see the product. The items were taken to the property I'm renovating, where a gas and electrical technician were waiting to do the installations in a newly fitted kitchen. When the oven was unpacked I realized that this was not the oven I purchased. In fact, the oven I was now in possession of was 35% cheaper than the one I carefully selected and paid for. With no way to contact the local store directly, I made over 14 calls to Currys main number. On many occasions it automatically disconnected and on the rare occasion I got through to a human being, I was promised that a manager from the branch would call me back - which never happened. After waiting for a few days I had to take a cab to the store in order to complain. I wanted a refund and the oven removed from the property. I was told that I could not have a refund until they retrieved the item. Given that I do not live in the property, I now had to take time out of my work schedule in order to accommodate their available time slots (which meant organising someone to cover my duties, loss of income, time, etc). I made the necessary arrangements but on the day of the pickup I was contacted by phone from the mobile number of the driver to say that they were running 3 hours early and were just around the corner so I should come now to the property! When I protested he told me that the allotted times for pick up or delivery were "just a guide". My response - Currys prices are not a guide. When I get to the checkout I need to pay the exact price. Currys does not extend the right of a sudden change of time to the customer - I am not at liberty to call Currys and say, "I'm in the property 3 hours early. Please come now". What is most infuriating about this experience is that I again rescheduled pickup of the oven for the 15th of October between 9.00 a.m. and 12.55 p.m. and on this occasion they failed to show up, so I left the property and returned to work. Before leaving however, I made a time evidenced video of myself attempting to call Currys' main number which automatically disconnected before even offering a selection! I am still unable to claim my refund and I am now trying to provide safe storage of an inferior item I didn't purchase in the middle of a renovation - with builders tools, plaster, paint, etc. It seems to me that the mistake and the money belong to Currys, but the inconvenience - loss of income as a private clinician, loss of space and personal time, loss money on an item I didn't want, are all mine. Why go through the hassle of going into a store? Currys will never be able to compete with their competitor AO.com (Appliances Online).”
Helpful Report
Posted 3 years ago
Sokratis
Unverified Reviewer
“The worst experience ever, I bought a Smeg kitchen which is faulty and I can’t arrange an exchange. They keep saying they’re going to send an email to exchange it but I’m still waiting for the email after 10 days. I keep phoning every day, same story. They are waiting for the order to reach day 30 so that I can’t exchange it and they will then offer repair. They're terrible, jockers - I’ll never buy from Curry again!!”
Helpful Report
Posted 3 years ago
Do Not Buy Anything From Currys
Unverified Reviewer
“The issue that I have experienced was: I purchased a JVC tv online from Currys to be delivered to my girlfriends address in . After approximately a month the tv wouldn’t start or took a while to come on , then the guide started to take approx 2 mins to appear , then sound came out of it in the middle of the night with no picture . We returned it to my girlfriends local store in Barrow in Furness where it was sent back to be repaired or deemed unfit for repair . Team know how texted me saying it had been received and then texted saying it was not repairable so they will send us a gift voucher within 72hrs . We still have not received the voucher . My girlfriend has been in store after both of us have tried contacting someone on the phone after several attempts to sort this out . She was basically humiliated in store and told to wait until the voucher came through . The staff at the Barrow in Furness store are ignorant , offensive and downright rude not to mention the phone calls from within store to their technical helpline . We have been 2 weeks now without a TV and feel this is not good enough . I will be pursuing this matter through the courts after I have finished this message It occurred on: 2021-09-26 This meant that Humiliated , let down , no TV”
Helpful Report
Posted 3 years ago
Ellie Davies
Unverified Reviewer
“Impossible to deal with when you have a problem! As a NHS worker this item had been a god send to me, with a lot of work to do and little time for lunch breaks I have now been left with no microwave which is still under warranty. Rude CHESTER staff would not replace when customer services told me over the telephone to bring to store and they would happily replace in STORE, but instead the RUDE Chester declined! i'm now left with no microwave or a plan to replace! Will never buy from this store again or any Currys AGAIN! - If thius is how customers are treated.”
Helpful Report
Posted 3 years ago
Anthea And Bernard Pick
Unverified Reviewer
“Purchased freezer in June after six weeks stopped working. Was replaced worked for 3weeks now on our third one just a problem driver damaged our wall . Phoned Thetford branch and was told to phone customer service on a very expensive number cost us over £7 to report faulty freezer.why can't Thetford sort it out was they driver who did the damaged.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I ordered a tall freestanding freezer online which was delivered yesterday and I had paid an extra £20 to have the old appliance recycled and the new one unboxed with waste packaging taken away. The delivery team delivered the new freezer and took the old one back to the van but then drove off without unboxing the new one or taking away the packaging. After phoning Currys customer service this morning, I was told it was not part of the service and I should recycle it myself - pretty shocking response considering this it was it clearly says on their website... Let's recycle - £20.00 On delivery, we'll: Remove an old, disconnected appliance Remove your new appliance's packaging Take the lot to be recycled When I explained that their website clearly states this, she said I was meant to ask them to unbox it - well perhaps I would have done if given a chance, I didn't know that when they took the old one back to the van they were going to drive off and I also didn't know that you have to ask them to provide the service you paid for! The lady I spoke to at customer service was quite rude really. I was told they can't refund me as they took the old appliance away and my local council would take the waste if I put it out. This is not the case in my local area as they won't take rubbish away outside of the bins. I will now be out of pocket using fuel and my own time to take a car boot full of cardboard and 3 bags of polystyrene to the tip! I won't be using Currys again in the future as I never have these issues with AO.”
Currys 1 star review on 5th October 2021
Helpful Report
Posted 3 years ago
Iwona Sajdak
Unverified Reviewer
“I am very disappointed with the delivery. I have booked a slot on Sunday 03.10.21 and paid for it £30. I have tried call twice to Currys to resolve the issue. Disconnect me! Could not speak to customer service. I got a chat. They informed me I will expect a tumble dryer on Wednesday and refund delivery cost (hopefully).”
Helpful Report
Posted 3 years ago
Mollie Appleby
Unverified Reviewer
“Next day delivery is a joke. After staying off work to wait for it 48 hours later it’s still not even been dispatched. I’ve made 8 conversations people have told me it WILL be delivered today. I’ve been told it’s going to be dispatched today. I’ve been told it’s manual and no one explained what that means. And Today at 11 am I’ve been told it’s not even an accepted order. CURRYS IS A JOKE! I’ve shopped here for years. I’ve been lied too by your staff. Nobody has explained everything and they’ve not even refunded me my next day delivery costs that never happened. I’ve not even been contacted by Currys after emailing them and writing to them numerous times. No one knows what’s happening with my order and no one will tell me the truth 😡 😡 😡 they are making a mockery out of me and their customers. Again I HAVE BEEN LIED TOO! On 7 occasions… and now I have to take more days off work until it arrives! It’s a gift for somebody that’s now late as I paid for next day delivery when it was in stock and all they can say is they’ve had a technical issue.”
Helpful Report
Posted 3 years ago
Henry Smith
Unverified Reviewer
“This is not for the first time I've been left standing for sometime while waiting to purchase an item from Currys It is certainly my last as I dont like the feeling of being a hindrance to the staff of Currys As thats how it feels when you are totally ignored I dread to think now if I had to return anything I bought from them If this is how you are treated while trying to purchase something and I can see from many other reviews retuning items is met with stone walling So I'd rather spend my hard earned cash on companies that give a damn than a company who doesn't care From now on Currys is a no no Better service can be had else where”
Helpful Report
Posted 3 years ago
Moinul Miah
Unverified Reviewer
“Bought a hp 15 in 4gb rm laptop top was so sloe it took 4 minutes to just start up. Took it to Mile end, e1 4uj currys spoke to the person in charge she saw the issue still refuses to refund or exchange saying the laptop is 4gb rm and that's how its suppose to be....??? Call customer support spoke to him good 20 minutses still says its ment to be slow....??? Disgusted by their service... never ever will buy or recommend anyone currys...I'd rather buy secondhand from anywhere else than currys. All is good until you get a defect or faulty item they wouldn't want to listen refund or exchange.... Terrible refund exchange policy.....”
Currys 1 star review on 1st October 2021
Helpful Report
Posted 3 years ago
Ali
Unverified Reviewer
“Utterly discusting by a member of staff called Kerry team leader nasty to new staff also bad training we had 4people dealing with us we wanted an exchange for a smeg toaster it took from 10in the morning till 2 in the afternoon to get this resolved no one could access the item exchange on there iPads the team leader needs to go for lessons in customer care I had to leave the store as I was getting upset and felt I was raising my voice to get somewhere .The only person I feel helped us greatly was Brian at customer service who on our second visit dealt with it impeccably and with in 2 minutes. The team leader has no leadership qualities she needs to be stacking shelves away from customers”
Helpful Report
Posted 3 years ago
Tom
Unverified Reviewer
“Mamta: Hi there, thanks for contacting curry's, you are chatting with Mamta, how can I help you today? You: order CUR 210837xxxx You: 14th Sept 1400hours: Received tumble dryer. You: 14th Sept 1538hours: Called to report that the plug on the tumble dryer is damaged. Requested a new unit is sent. Was informed that the item was still showing as ‘out for delivery’ and it would not be possible to rectify the issue until the following day. Call handler informed me that he would call at 1200 on the 15th. You: 15th Sept 1704hours: Called to re-report the issue as nobody called as promised at 1200. Unfortunately, I was placed on hold and cut off. You: 15th Sept 1716hours: Called to re-report the issue again. Asked for the unit to be exchanged. Was informed that the unit was no longer in stock. I requested a refund as I was not in a position to pick an alternative and no options were given. Was informed that I would be called in 24-72hours to arrange collection of the faulty unit. I asked if the delivery charge would be refunded and was informed “no” because the unit was delivered! You: 21st Sept 0910hours: called to enquire why no contact has been received regarding the collection of the damaged unit. Was informed someone would be in touch. You: 27th Sept: Nothing heard from Currys PC World. And the winner of worst customer services goes to………. Mamta: I am sorry for the inconvenience you have faced with us. Mamta: Could you please confirm if you have purchased this item online or in-store? You: online You: all this information should already be available? You: when can I expect a refund as I really need to purchase a tumble dryer Mamta: Thank you for confirmation. Mamta: Before we get started, I need to ask you a couple of security questions. Mamta: Could you please share your full name, billing address along with postcode, email address and contact number. You: Redacted Mamta: thanks for sharing the information. Mamta: I'm just checking your details. I'll be with you in a moment. Mamta: Perfect! That matches our records. Thanks for taking the time to do this. Mamta: I really appreciate your effort and patience, as I check for the exchange/refund you need the RA number you need to contact to the manufacture for this. Mamta: Arew e connected? You: please explain 1. what is a RA number? 2. why is this the first I’ve heard of it, and 3. why do I need to contact the manufacturer when I purchased the item from you? Mamta: RA number is a number which you get through manufacture once you need to tell the manufacture they will give you approval number for the exchange or refund. Mamta: Are we connected? You: yes. I am awaiting the answers You: you answered 1, what about 2 & 3? Mamta: As you need to contact to the manufacture because we need the approval first from manufacture once they approved from their end Mamta: we will exchange it or refund it for you. Mamta: Just checking, are we still connected? You: yes You: So to clarify, almost 2 weeks after receiving a damaged tumble dryer from Currys PC World I’m now being informed that I need to contact the manufacturer and the information that your company would arrange a collection within 24-72 hours was actually a lie. This seems like incompetence and is frankly unacceptable. If I had not made further contact how would I have ever known about a RA number? Mamta: I know there's no amount of apology that can cover up for the trouble caused, our efforts will only be emphasized on providing you a better experience next time. Sorry for the trouble you had faced. I have used this company many times and providing nothing is wrong with the items received you would never know what a shambles the after sales services are. Should you order from Currys PC World, just pray that you don't need to rely on contacting them with any issues that may arise.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Son ordered Playstation and was told it would take two weeks, now four weeks later still no sign of it. Customer service telephone when you eventually get through are hopeless, the phone in store constantly rings with no answer and the staff in store don’t have a clue. Absolute shambles - avoid!”
Helpful Report
Posted 3 years ago
Currys is rated 2.0 based on 3,493 reviews
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