Utterly discusting by a member of staff called Kerry team leader nasty to new staff also bad training we had 4people dealing with us we wanted an exchange for a smeg toaster it took from 10in the morning till 2 in the afternoon to get this resolved no one could access the item exchange on there iPads the team leader needs to go for lessons in customer care I had to leave the store as I was getting upset and felt I was raising my voice to get somewhere .The only person I feel helped us greatly was Brian at customer service who on our second visit dealt with it impeccably and with in 2 minutes. The team leader has no leadership qualities she needs to be stacking shelves away from customers