In short as this went on for a month.... washer dryer under warranty stopped working pumping smoke into my house. Contacted Samsung as under warranty. They arranged for an engineer to check and confirmed it could not be fixed. Samsung provided an uplift number for currys to replace. This is where it starts to go wrong. I spent 9 phonecalls getting various stories that never matched, each with promises never kept, getting the phone cut off several times and managers not calling me back, losing my details, lies lies lies. I eventually gave up phoning Samsung back. They appologised at the way currys had treated me and arranged to replace the washer dryer themselves. They did this in less than a week in total. In short NEVER BUY FROM CURRYS AS IF ANYTHING GOES WRONG THEY WILL TREAT YOU LIKE AN IDIOT. I will never buy from then again.
3 years ago
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