This is the first bad review I've ever written, but it's deserved. Received a faulty laptop so I sent it to get fixed (after waiting 2 hours on hold). The freezing problem persisted so I asked for a refund (after waiting 1 hour on hold). I then purchased another top-of-the-range laptop for £1200 with the refund. Once again, it was faulty. So I asked to trade it in for a new one (after 1.5 hours on hold). I was told it would take 2 weeks before I would get the new one. I was unable to wait this long as I use the laptop for work, so I got yet another refund and bought yet another new laptop. Thankfully, this laptop is working fine, but the refund is £80 short - great! I called them up and after 45 mins of waiting on hold and told them the problem. The phone cut off so I had to call them again and wait yet another 45 mins. I tell them the refund is short and they said they'd send the £80 over. A week later I check my account to find they have refunded me just £80 for the £1200 laptop! Absolute joke. I will now have to call currys, wait on hold for God knows how long, and tell them they owe me £1120. I feel like I might have to spend the rest of my life on hold to currys. Useless.