On 2nd Jan 2020 a new kenwood cooker arrived, they took our old one away cost£15.but to our horror the new cooker was badly damaged tried to ring the drivers but they didn't pick up. For nearly 3 hours tried custmers service's,eventually after being told wrong department got the right one her attitude at our dilemma was appalling, was told nothing could be done phone next day to speak to someone, they have now told us our cooker cannot be delivered till Wed 6th Jan. So 5 days without any means of being able to cook hot food, soo now costing us money to order hot meals. We are oap's and have found this so upsetting. How would you like it if I charged curry's for storing the battered cooker in our kitchen, you could and should have a delivery next day Monday.