I ordered a washing machine and was given a delivery date. The washing machine was never delivered. On querying this, I was told that the product wasn't in stock.
Despite the product not being in stock, the website still let me order it, saying that it was available for next day delivery.
I was charged for the washing machine, yet it was never in stock, and I never received it.
I have now been waiting for over two weeks for the refund, which I still haven't received. I have chased this 3 times now, to be told to be patient and that the refund will be in my account within 3-5 working days. It still hasn't.
I am astonished that Currys were allowed to take money out of my account for a product that was out of stock, and am even more annoyed that I have been given false information throughout.
I took my custom elsewhere, but still awaiting a refund.
4 years ago
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