My recent experience with Currys was beyond awful! Currys listed the item incorrectly: Firstly, the product I purchased was mis-sold. Product information: The item listed 'integrated fridge-freezer', Currys have since revised their mistake on the website. The appliance is in fact a freestanding fridge-freezer (not at all compatible with integrated kitchen joinery). Attempting to resolve through their website: I made a prompt enquiry with Currys online 'Virtual Assistant' - I was unsuccessful in resolving the issue here. Phone calls: My following action was a call to 'Team Knowhow' - also unsuccessful. More unsuccessful website chat, phone calls: From here, I went to online chat via their website. Spoke with six separate representatives (one chat 'disconnected' - I'm guessing as they exceeded their target), a further five unsuccessful phone calls (one of which I was hung up on). Driving to various stores to sort in person: After advice from live chat on the Currys website, I drove to my local store to speak to a member of staff in person. They were unable to assist and told me to drive to the nearest store (a further 30-mile round trip) to speak with customer services at an alternative branch. I did so, as soon as I arrived they informed me I'd have to call the phone line - at this point after wasting four hours of my time, I refused to call the number. Instead, asking a member of the customer help team to call on my behalf. Collection day: The driver arrived 2 hours before their scheduled collection window, although they gave 20minutes notice which luckily was enough time to coordinate a family member arriving. Incorrect collection details: Currys had recorded the WRONG product for collection. Therefore all the paperwork was wrong and they refused to take the item they mis-sold to me. They will not allow for a refund until they collect their error - still unresolved. Very stressed and unhappy customer - Never again!