Ordered a washing machine from Currys which they delivered and installed promptly, but they left without testing it or switching it on. We immediately realised it was faulty and tried to contact Currys and that’s where it all went wrong. In short: you can’t. If you phone Currys or use their webchat, they give you a number that just transfers you to the manufacturer. They won’t arrange an exchange without a number from the manufacturer but the manufacturer will only give that number to Currys, not the customer. The webchat staff are foreign and just keep repeating the same thing then cut you off. So Currys have deliberately set up a system that makes it impossible to have a faulty product replaced. I will never, ever, buy anything from this shower of scammers again.