Unhappy click and collect service customer Website was down for hours, unable to pay. Customer service poor and disappointing, when you manage to speak with someone they keep transferring your call to different department until you give up. Click and collect system is rubbish. They are happy to take your money, but don’t let you to collect. Can’t even escalate the issue until 48 hours has gone? Will never buy from them again would prefer John Lewis who really care about they customers and company reputation. Would be happy to give 0 star
4 years ago
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