I bought a Panasonic OLED tv at Christmas time.(£2000) It’s got to be one of the worst/ stressful times in my life. I know that sounds an exaggeration, but I felt totally helpless. Unable to speak to a human, 3 hours on a chat line(cut off 3 times at the end of the queue), Must have made 20 phone calls No response to emails,(probably 15) 3 failed delivery appointments, When I got through to customer service, no one called me back, Eventually went in to a shop to explain situation and was told they couldn’t help as it was on line purchase. TV was eventually delivered weeks later one morning at a random 7 am morning . Digital recorder never arrived and was eventually refunded. I’ve never had an issue with curry’s shops, found the shops great and staff really helpful. On line totally different, it was an absolute joke from start to finish. No person ever contacted me to apologise for the appalling woeful performance. What ever you do don’t buy on line.