THE ABSOLUTE WORST CUSTOMER SERVICE EVER. I buy a phone online. Delivery date 2nd april. 4 days late so i ring to find out where it is. Staff check and say it cannot be traced and say itll take 15-17 days to investigate. I get qyite agitated at that stage and say 'you have my money i paid for a product to be delivered, which YOU lost and you want me to wait 15-17 days, not a chance, i want a phone today'". They say my only other option is a refund which takea 5-7 days. I reluctantly take the refund. That a week wasted of my time and money taken from me without a product without my permission. So forward to today, i get a txt from dpd that my phone arrived at the store. I call to the store to tell them to cancel the refund and give me the phone. They said they can't do that. If they gave me the phone and i got the refund it woyld technically be theft. I told them they had my money and i disnt have the product i paid for so technically speaking using his logic it was currys who committed theft of my money. I got an apology, whoopie. Apology not accepted. I want to make a complaint and i want everyone to know how incompetent currys are and how their customer service is absolutely abysmal and i wont be shopping there again. #disgusted #furious #incompetent