Ordered a new washing machine for a very elderly relative and paid the extra for installation and recycling. I turned off the water in anticipation of the delivery as I could not be there at the delivery time. The delivery team turned the water back on and damaged the stop cock in the process. They then claimed they could not do anything about it and told the lady to contact a plumber (They gave her a card) and the plumber would sort it! Yes, they accepted the lady would have to pay extra to the plumber, but she could reclaim the initial £30 fee. They then left, leaving the old washer in place and the new one stood against it. What a bag of s***e, to leave a 90+ years old lady with that situation.