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Martin Dunar
I bought an integrated fridge freezer and paid for installation. This was delivered on Thursday last week but during the installation the installers managed to break a hinge on the cupboard door. They arranged for one of their installers to come back two days later but when he turned up he had no idea what to do and suggested that I source a replacement hinge and they would fit it. I told them that there was no way that I would be running around to get something that they had broken. He arranged to come back next day saying he would confirm by telephone (no call received) with hopefully a replacement hinge. He did turn up but couldn't fix it and told me that Currys would pay for me to get a joiner out. I rang their customer service line this morning and, after hanging on the line for fifteen minutes and then waiting for a call back as there were apparently no notes on the service record, I was told again that I would have to source a replacement hinge. I told them that this was completely unacceptable and that I needed to speak to a manager. As they were supposedly on another call, they were going to ring me right back. That was over an hour ago. I will never buy anything from them ever again and strongly advise everyone else to avoid them.
9 years ago
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Currys has a 2.0 average rating from 3,481 reviews