I've bought from Currys forever, the only thing over the last 35 years that I have not bought from them was an Onkyo AV receiver and a set of Yamaha surround sound speakers - and that was only because I'd have to have travelled Cardiff to get that sort of thing at the time. Everything else from printers; televisions; computers; flash drives; fridges; freezers; washing machines; kitchen appliances and hard drives; you get the idea,  I've bought from Currys using the same name, same address, same email address etc, and it was no different a few days ago when I spent nearly £1,150 on a new OLED LG TV and 5 Years cover. (The young man who sold me this was brilliant by the way that's why there are 2 stars). Two days later I realised that it would be a good idea to buy a portable hard drive to plug into that television, so I could watch 4K content from it. I could also choose a red one which would differentiate it from the others I've got connected to my Blu-ray player and and AV receiver. So I bought one online - click and collect, paid for it and then left for the store immediately as the email I recieved told me it was available for immediate collection. Off I went on the 30 minute journey, not taking anything but the phone which had the email and reference number. A phone that is protected by fingerprint I might add. When I got there I happily walked into the store, Mr. Manager man was there to greet, asked me if I knew what I wanted there that day, I told him what I'd ordered and paid for and then he said I had to have the last 4 digits if the card with which I paid. I told him I didn't know what they were but that it didn't matter as if they look on my phone they will see the email and the receipt, also the notification from Barclays telling me I had spent £57. On top of that I explained that if they log onto their system and bring up my records (which they can do), I could tell them exactly what I'd bought from them in reverse order, starting with the £1,000 TV I had bought in that very store two days prior. Now I am a pretty easy-going type of person. I get taken advantage of by unscrupulous people because of it but as I've got older I've become far less tolerant of those people and companies who provide a service for which I pay. I hate being rude or crass but am sometimes pushed to it in situations where stubborn and needless behaviour grind my gears, it takes a while and then I just snap. Ok, I should've read the email but I didn't, I also understand the need for security but boy oh boy, it was so simple for me to prove to them who I was and that I was the person who had bought the hard drive. Jobsworths that they are, and a pointless five minutes during which I must have heard the term 'last 4 digits" 10 times, I decided to forget it and have a refund, yes, you guessed it, they wanted my last 4 digits for that too. That was when I decided that enough was enough. I told them, loudly that they were quick enough to take the money and finally having read the email there in front of them, I pointed out that all the information was there apart from how to get a refund. No matter what I told them, how I could prove who I was, how they could prove who I was and that I did actually remember the last 2 numbers of the card, they came out with the same old rhetoric. "We need the last 4....." I stood back from the counter, told them that the hard drive was for the TV I had bought there 2 days ago, and I gave them one last chance to give me my hard drive, they began with the 'we need the last 4 digits...." I interrupted and told them I was going home to get the card and the TV and will be returning both. The lady's face was a picture at that point, stunned silence actually. 90 minutes later I was walking out of there minus 1 TV, minus 1 portable hard drive and plus nearly £1,200 better off. Currys on the other hand had lost that money, lost a customer who had been one for over 30 years, I will never even buy paper from them again. Best part is that not only did they need the famous last 4 digits to process the refund, oh no, they also needed my name, address, email and phone number too, the very things I told them I could provide for them to prove I was who I said I was. On my way out I said , as I passed he manager who was still meeting and greeting, the immortal words of Jack O'Neill, "that's what you get for dickin' around." I regretted that as soon as I said it but I was seriously annoyed. In the car, before driving off home I checked Richer Sounds, TV was same price but with 6 year warranty, bought it, it was delivered the next day, got the hard drive from Amazon for £6 less too.