On 17th October 2015. I took my laptop to Currys in Peterborough for data retrieval. I should have picked up the inefficiency of the service right at the start. The sales person dealing with me had no idea what to do. I was told the work would take 5-10 days. 2 weeks later, I contacted Currys and no one could tell me how much longer it would take. I was told the team dealing with the retrieval were not contactable. It is now coming to a month and I still have no idea what is happening to my laptop. The staff at Currys have been unhelpful. The manager was totally clueless!!! What an appalling service. I would advise anyone against using the data retrieval service. I hope I can at least get my laptop returned eventually. Definitely not recommended especially if information is required urgently. A month is too long to wait. Terrible customer device!!! Takes forever to get through to their customer service!!